Seymours Estate Agents
Addlestone, KT15
2.6/5, 5 reviews
40% recommended
67% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

“Very disappointed with the service we have received from Seymours. ......”

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May 18,2017
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By: 'nothappy'
May 18,2017
4 people found
this helpful
Very disappointed with the service we have received from Seymours. During our 16 week contract we have had three 'sales managers' 'looking after' our sale.

When we were present for the viewings they were quite frankly embarrassing. Barring a couple most of the Seymours staff showing potential buyers round were totally unknowledgeable as they had never been to the property, they didn't know all the details and in some cases even the layout. We therefore decided to take a turn at managing our own viewings as we felt we could do a much better job, as at least we knew the property but unfortunately this was unsustainable as often viewings were during the day in the week often with potential buyers who weren't even on the market yet

We were told when we instructed Seymours we would receive weekly updates on people viewing our property on line. We received two in 16 weeks, one of which we chased.

After a couple of weeks Seymours suggested we reduced the price of the property by £25,000, which we did. This was done online but when passing the agent one evening we noticed this hadn't been done in the window ! OK, you may not get much passing trade but how difficult can it be. At the end of the contract the window still says they are awaiting the EPC when they had this and acknowledged they received it in January (it is now May)

Feedback from viewings just don't happen.

Towards the end of our contract with Seymours we decided to just give them a key but after a couple of weeks we got it back as when we returned home after Seymours had done a viewing our front door was left unlocked. I collected the key after that, no questions asked, I didn't need to sign anything to say I had taken it back, nothing.

We have moved in over 20 years and we were concerned that this is the sort of service high street estate agents provide these days but having asked around (albeit to late) it seems Seymours are thankfully quite unique
Comment on agent fees
Very expensive for the service received.
Was this helpful? Yes
By: andrea
Jun 18, 2019
the property advertised was not the one they have showed me. This lack of professionality and care resulted in a big waste of my time
By: James Rowsell
Oct 31, 2017
Thank you for taking the time to write your review, and sorry to hear you did not have a good experience. We appreciate your feedback that helps us improve...please can you contact [email protected] with your contact details so we can investigate further.

Kind regards, Seymours Addlestone branch

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Opening Hours
Address

Seymours Estate Agents
126 Station Road
Addlestone
Surrey
KT15 2BQ
01932 846898

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 67% £0 £0
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 2 1 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
TPOS Sales
Latest Properties

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“Great service from the Addlestone team at Sey......”

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Apr 06,2020
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By: 'Alana'
Apr 06,2020
0 people found
this helpful
Great service from the Addlestone team at Seymours. Everyone went above and beyond to make the process as smooth as possible. Friendly, professional and hardworking....
read full review
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“Although Estate Agents have, in recent years, been dubious in ......”

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Oct 31,2017
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Adam
By: 'Hopeful'
Oct 31,2017
1 people found
this helpful
Although Estate Agents have, in recent years, been dubious in terms of their reputations, I felt that I must add a review for this Agent and in particular their sales negotiator Adam. In a very difficult sales market, Adam has been diligent in feeding back ...
read full review
Comment on agent fees
The problem with a set fee is that unlike a percentage this penalises the lower banded properties.
Was this helpful? Yes
By: James Rowsell
Oct 31, 2017
View all comments (1)
Thank you so much for taking the time to write a review, and have passed this on to Adam who is thrilled to hear your kind words! Adam is testament to the hard work everyone puts in here at Seymours Addlestone, and working towards a successful sale for our customers. Thanks again. The Team at Seymours Addlestone ...

“Very disappointed with the service we have received from Seymours. ......”

Share on :
May 18,2017
Minithumbdown
By: 'nothappy'
May 18,2017
4 people found
this helpful
Very disappointed with the service we have received from Seymours. During our 16 week contract we have had three 'sales managers' 'looking after' our sale. When we were present for the viewings they were quite frankly embarrassing. Barring a couple most of the Seymours staff showing ...
read full review
Comment on agent fees
Very expensive for the service received.
Was this helpful? Yes
By: andrea
Jun 18, 2019
View all comments (2)
the property advertised was not the one they have showed me. This lack of professionality and care resulted in a big waste of my time ...

“i wish there was a way to score their service ......”

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Dec 20,2012
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By: 'Disappointed'
Dec 20,2012
10 people found
this helpful
i wish there was a way to score their service worse than terrible. Terrible is the lowest option which isnt bad enough for the atrocious service i received from this poor estate agency. I am currently on the market with another agent and i went ...
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What agent could do to change your mind?
they can employ some experienced staff and not a bunch of kids they can stop harassing their potential clients.
Attached Filesnbsp;
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“I had the misfortune to contact Seymours in West Byfleet ......”

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Jan 25,2012
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Tom
By: 'IslandOfSand'
Jan 25,2012
7 people found
this helpful
I had the misfortune to contact Seymours in West Byfleet as a property we were interested in was on the market with them. Having now received 7 phone calls from them over the last 2 days I wish I'd never got in touch at all. Tom at ...
read full review
What agent could do to change your mind?
Not keep calling when explicitly asked not to.
Attached Filesnbsp;
Was this helpful? Yes
By: James Rowsell
Oct 31, 2017
View all comments (1)
Thank you for taking the time to write your review. We appreciate your feedback that helps us improve. Please can you contact [email protected] with your contact details so we can investigate further. Kind regards, Seymours Addlestone branch ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:23 AM 15/03/2016 by allAgents

Awards won by Seymours Estate Agents, Addlestone KT15 2BQ



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