I was initially dealing with Debbie Stanley, who seemed capable, but she was moved away from the Croydon branch, and that's when things turned sour. I wasn't told about this and as I'm told, even she did not know until the very day that she would be transferring to the Worthing branch.
Having laid down a holding deposit, everything was going ahead smoothly. When Debbie moved I stopped getting any sort of response to any emails/phone calls. I was chasing them constantly and was often met with a rude response.
It was only once I registered a formal complaint with them that they decided it was a big deal and I warranted a response. Their response was not to attempt to patch things up, not to apologize, but to simply offer me my holding deposit back.
It baffles me that Choices can operate a seemingly profitable business with absolutely no consideration for prospective customers! I hate to think how they treat their existing customers...