97% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
90% lettings fee satisfaction
Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ...
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Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.
Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year's rent paid in advance - enquire for full details!
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year's rent paid in advance - enquire for full details!
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Latest Reviews
14th Jan 2023
reviewed by 'Mohibur'
11th Mar 2022
reviewed by 'A'
20th Dec 2021
reviewed by 'Maria'
11th Dec 2019
reviewed by 'Luinete'
22nd Nov 2019
reviewed by 'Earl'
12th Nov 2019
reviewed by 'Vince'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 97% | £25,000 | £2,005,000 |
| Lettings | 92% | 90% | £460 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 147 | 6 | 473 | 14 | 180 | 0 | 338 | 0 | 56 | 3 |
Areas covered
- CR2
- CR0
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Latest Properties
Images & Videos
Apr 03,2012
Apr 03,2012
17
people found
this helpful
this helpful
I was initially dealing with Debbie Stanley, who seemed capable, but she was moved away from the Croydon branch, and that's when things turned sour. I wasn't told about this and as I'm told, even she did not know until the very day that she ...
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May 07, 2012
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Turns out Choices were advertising the property when it wasn't even available.
The tenant hadn't paid their rent. Choices advertised it as available. Then they decided to pay their rent.
It wasn't Choices that told me this. Their idea of customer service doesn't include keeping you informed!
This kind of behaviour is dirty and would be acceptable a decade ago. Stay well away now, there are much better agents around! ...
Mar 03,2012
Mar 03,2012
73
people found
this helpful
this helpful
i am unable to find appropriate abusive word to express my anger on this f**** crap company. Staff helpful initially, but service went downhill from the signing of the rental contract onwards. I experienced an hour wait whilst the rental contract was prepared on moving ...
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What agent could do to change your mind?
i am unable to find appropriate abusive word to express my anger on this f**** crap company. Staff helpful initially, but service went downhill from the signing of the rental contract onwards. I experienced an hour wait whilst the rental contract was prepared on moving in day. There has been a lack of action when problems have been reported at the property over the last year. Now there is an additional ‚£80 charge for a rolling contract - continuing on a month by month basis - now that the fixed term one has come to an end. The new rolling contract is a templated document printed on one sheet of paper. I'm not sure how the labour to produce this amounts to ‚£80, but it is Choices policy to charge for it and this charge definitely cannot be wavered. I've never had any other estate agent charge me for a rolling contract after the fixed term one has come to an end, but I am aware that this does sometimes happen elsewhere. A fee is mentioned in the small print of the fixed term contract, so I really have no choice but to pay if I want to stay living where I am. However, I do feel it is unreasonable and therefore it is only right that I make future tenants more aware of its existance by posting the info on here. I'm told the level of service I receive from Choices will improve from now on. DO NOT USE.Attached Filesnbsp;
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Mar 02,2012
Mar 02,2012
16
people found
this helpful
this helpful
Louise helped me when she ran coulsdon and found me an amasing property really really quickly. I stayed there for a year, adn decided to go for something bigger, this time I have rented through the croydon branch, which Louise is now running! I was ...
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Mar 01,2012
Mar 01,2012
14
people found
this helpful
this helpful
I find Chocies very easy to work with and the team always provide an excellent service. Sam and Katrina (and other members of the team - India) always respond quickly to resolve any issues for the tenants so that I can keep my involment to ...
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Feb 05,2012
Feb 05,2012
19
people found
this helpful
this helpful
Debbie Stanley at choices in croydon brighton road, special negotiator, is a nice and warm person to deal with, she is professional and has got customer relation skills , she makes you feel valued and encourage you in every way, her determination to see your property ...
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Feb 01,2012
Feb 01,2012
26
people found
this helpful
this helpful
Choices estate agents/ letting agents seem to use every opportunity to charge an extra fee even though i am using a so called full management service. In addition they are charging six months in advance and have not even looked at rent reviews in years, ...
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Jan 28,2012
Jan 28,2012
12
people found
this helpful
this helpful
"I'm very new in the property market therefore I decided to join Choices without knowing what to expect. Being without knowledge towards deals, locations and prices, choices and specially Sasha has given me a good idea how the property market works throughout daily information in ...
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Jan 28,2012
Jan 28,2012
10
people found
this helpful
this helpful
I really love the way the team work especialy SASHA shes a great piece of work. Does things that she says soon as possible. Rings back when she promises to..........
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Dec 28,2011
Dec 28,2011
27
people found
this helpful
this helpful
This is the worst agent you'll ever come across. You never speak to the same person twice as they have such a high staff turnover. We have lost thousands through them letting our house to bad tenants who then didn't pay rent. They just put ...
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What agent could do to change your mind?
Have staff that know what they are doing. Have fees which are not extortionate. Put good tenants into property. Actually help you.Attached Filesnbsp;
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Nov 08,2011
Nov 08,2011
7
people found
this helpful
this helpful
Choices found me a tenant very quickly. Unfortunately, it didn't work out with that tenant, but this was not Choices' fault, but they did everything to resolve the situation as quickly as they could and found me the perfect tenant.
I was pleasantly surprised at ...
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Jul 20,2011
Jul 20,2011
13
people found
this helpful
this helpful
Avoid!!!! they are useless money grabbers! Moved out in march, still don't have our deposit back! They even took a extra months rent from our account & only gave back half of it! I'm looking into taking them to court to get my money back
USELESS!!...
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Apr 05,2011
Apr 05,2011
19
people found
this helpful
this helpful
Extremely disappointed in their service. The worst I've ever experienced so far. Will never deal with them again.
When I first viewed the property the kitchen and the bathroom were dirty. I asked them if it was going to be clean, they said it would ...
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Sep 04,2014
Sep 04,2014
1
people found
this helpful
this helpful
I have had a few issues with Choices in the past mainly due to having to talk to different people usually about the same thing. For example a problem with the boiler would mean three different people calling up to understand how to resolve it ...
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Aug 17,2012
Aug 17,2012
0
people found
this helpful
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I had recently been looking to rent a property. I had been looking extensively, with no joy. The experience that I had with various letting agents differed quite substantially, with many not even bothering to return phone calls.
I eventually came across a property that ...
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Sep 03,2014
Sep 03,2014
0
people found
this helpful
this helpful
This is also for the lovely lady who showed my partner and I round the property, but I'm afraid we couldn't find her on the list and don't know how to spell her name - I'm sorry!
We found Philip was fantastic when it came ...
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Comment on agent fees
No idea if it's the best price possible, but the referencing fees in particular seemed very steep - especially when you consider the admin fee is on top of that!
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Feb 09,2015
Feb 09,2015
0
people found
this helpful
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I am so happy with the exceptional customer service that I received from Michael Harris from Choices (Croydon Branch). He is unlike agents I have dealt with previously. From day one he was extremely friendly and made the whole process very comfortable for me and ...
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Dec 13,2014
Dec 13,2014
0
people found
this helpful
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I have am new in being a land lord, and after previously dealt with another estate agency which i was not happy with, I was personally recommended by a friend to use choices and had been given Will's contact details. Fist contact with Will was ...
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Nicola
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Will
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Grant
(7)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham
