“Very odd customer service. Seemed to go out of their ......”
2 Star Review
Dec 01,2016
By:
'Confused'
Dec 01,2016
Branch: Sheffield, 5 Peak Square
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: S13
Branch: Sheffield, 5 Peak Square
Lettings (Prospective customer)
Postcode: S13
4
people found
this helpful
Very odd customer service. Seemed to go out of their way to not rent me a house and had this attitude after speaking to me for 5 mins or so on the phone. No rhyme or reason as just a standard call about what I was looking for. More than once put me off houses I asked about so I couldn't book a viewing, didn't return calls, didn't seem to know who I was or what we had already spoken about. Wouldn't confirm viewing, when chased a couple of days later told houses already gone. Then told they had nothing else that met my requirements, didn't advise if would keep me on file or send anything through that may have been of interest. Ten minutes after finishing the call another agent from blundells (not sure if same or different branch) left me a voicemail asking if I had secured a property or was still looking. They look like a professional agency from the outside but unfortunately some members of staff let them down.
Comment on agent fees
Didn't get that far
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