0% lettings valuation accuracy
83% lettings fee satisfaction
Nov 01,2016
Nov 01,2016
1
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We had an awful time staying at Easton house, let out by Roseworth properties. Firstly, the estate agents themselves are rude, arrogant, overpaid idiots. It's a shame that they get paid to make the lives of students miserable, a time that should be exciting. They should be ashamed of themselves for the way they treat people.
I have too many complaints to write about them all on here, but here are the two main ones.
(1) The 'staff' used to come round to the flat at any time, without written notice and just let themselves in. Once I was alone in the flat (Female, aged 18 at the time) and someone was knocking at the door. I was in a towel and not expecting anyone so I ignored the door. A 'staff' member who was passing then said to the man - 'oh would you like to be let in there'. needless to say, I was shocked, upset and disappointed by this. Luckily, the man said no, however, I dread to think what could have happened. Unfortunately, this was not a one-off occurrence. Also, I regularly heard the 'staff' referring to the students as 'kids'.
(2) The flats themselves are overpriced, run down and awful. They are freezing, the heaters do absolutely nothing. You hear absolutely everything as well, so, to be honest, you would be better off sleeping on the street. How they get away charging the prices they do, absolutely astounds me.
Please avoid this company at all costs, I am currently speaking with Newcastle and Northumbria University, and compiling lists of complaints about Roseworth and their properties, in the hope that they will stop advertising the company.
I have too many complaints to write about them all on here, but here are the two main ones.
(1) The 'staff' used to come round to the flat at any time, without written notice and just let themselves in. Once I was alone in the flat (Female, aged 18 at the time) and someone was knocking at the door. I was in a towel and not expecting anyone so I ignored the door. A 'staff' member who was passing then said to the man - 'oh would you like to be let in there'. needless to say, I was shocked, upset and disappointed by this. Luckily, the man said no, however, I dread to think what could have happened. Unfortunately, this was not a one-off occurrence. Also, I regularly heard the 'staff' referring to the students as 'kids'.
(2) The flats themselves are overpriced, run down and awful. They are freezing, the heaters do absolutely nothing. You hear absolutely everything as well, so, to be honest, you would be better off sleeping on the street. How they get away charging the prices they do, absolutely astounds me.
Please avoid this company at all costs, I am currently speaking with Newcastle and Northumbria University, and compiling lists of complaints about Roseworth and their properties, in the hope that they will stop advertising the company.
Comment on agent fees
I believe now there are no fees.
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Latest Reviews
9th Jul 2020
reviewed by 'Morgan'
17th May 2018
reviewed by 'Sophie'
28th Sep 2017
reviewed by 'Becky'
Opening Hours
Address
Roseworth Student Lettings
26 St Marys Place
Newcastle upon Tyne
Tyne and Wear
NE1 7PQ
01912221225
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 83% | £299 | £2,464 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 32 | 12 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- NE1
- Jesmond
- NE4
- Sandyford
- NE2
- Newcastle City Centre
- NE3
Services offered
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- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 09,2020
Jul 09,2020
0
people found
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They fixed our problems when we needed something fixed, but a lot wasn't in great condition i.e. shower leak and uneven floor. We were charged £420 for cleaning and painting at the end of our tenancy when our house was VERY clean and we were ...
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Jul 10, 2020
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(1)
Morgan, thank you for your review. We value ourselves on offering a very high level of service so we apologise if you feel this has not been met. Should you have any queries regarding the check out paperwork or photos we are happy to arrange a meeting to go through everything at our office. Please email [email protected] to arrange a meeting with a member of the Roseworth team or manager if your prefer. Regards, Roseworth ...
May 17,2018
May 17,2018
0
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Roseworth Student Lettings offered an amazing service. Every time I had a question they were so helpful, friendly and always professional. I couldn't recommend then enough. Plus no agency fees!...
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Comment on agent fees
No fees
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Nov 14,2017
Nov 14,2017
0
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Cannot recommend Roseworth enough, Peter showed us around a few properties in Jesmond, he was extremely helpful and answered all of our questions. No agency fees is also a massive bonus. They maintain all of their houses extremely well, honestly the best agents in Newcastle, ...
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Comment on agent fees
Good
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Nov 14, 2017
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Emily, thank you for taking the time to leave a review. We are so pleased to hear you have had a good experience with Roseworth! :) ...
Nov 13,2017
Nov 13,2017
0
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Always kept up to date with key information about tenancies, any documenation or inspections. Emails are quickly responded to, always offer help and advice about any issues that you may have about your tenancy or your flat....
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Nov 14, 2017
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Rachel, thank you for your review! Regards, Roseworth ...
Sep 28,2017
Sep 28,2017
0
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Really good customer service and communication, any issue we have had has been solved quickly! Would definitely recommend roseworth to other students....
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Good
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Sep 28, 2017
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Emma, thank you for your review! :) ...
Sep 28,2017
Sep 28,2017
0
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Our agent has been extremely efficient at meeting our needs by addressing any concerns we have had, including any faults in the flat....
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Comment on agent fees
I do not agree with the hall charge of £2 per week. My flat and I have found it on several occasions dirty for a number of days which does not comply with the conditions of the charge.
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Sep 28, 2017
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Thank you for your review. Roseworth pride ourselves on offering a high level of service and the communal areas as per the AST are cleaned once per week. If you have an queries or would like to get in touch with us please send an email to [email protected] and one of the team will be happy to help. Regards, Roseworth. ...
Sep 28,2017
Sep 28,2017
0
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Friendly, heplfull, approachable, great place to live, clean and safe, good price great location, would recommend to friends and family....
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Sep 28, 2017
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Ellie, thank you for taking the time to leave a review. Regards, Roseworth. ...
Sep 28,2017
Sep 28,2017
0
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Roseworth are a trusty and worthwhile company to rent with who offer quality student housing at reasonable prices. They are always willing to fix or replace items in the house if need be and are prompt at responding to the needs of every tenant. I ...
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Comment on agent fees
Good
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Sep 28, 2017
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Katie, thank you for your review! ...
Jul 31,2017
Jul 31,2017
0
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I wish the office team was as efficient as the maintence men who were faultless throughout our tenancy. The office team however seem to be under the impression that you shouldnt be bothering them during office hours or...
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Comment on agent fees
Good, they have none but increase rent to cover it
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Aug 01, 2017
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Thanks for the feedback, I'm sorry to hear that you are not fully satisfied. We pride ourselves on the high levels of customer service which we deliver to our tenants so we apologise if you feel this hasn't been achieved. Please email us directly at [email protected] and we can look into the issue further for you. Kind regards, Roseworth ...
May 12,2017
May 12,2017
0
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Great service from Roseworth Student Lettings, especially agent Peter Tanner, kind and caring he truly thrives for 100% customer satisfaction...
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Comment on agent fees
Can't see any fault.
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May 15, 2017
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Pasha, thank you very much for your review! :) ...
Feb 14,2017
Feb 14,2017
1
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Terrible service at Roseworth, we had a horrible time living in Anolha house. The staff members were rude and unhelpful. We rang numerous times because of things breaking but they were never fixed. We did hear they were fixed after we left, however. I was ...
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Comment on agent fees
good
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Feb 20, 2017
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(1)
Hannah thank you for your review. We have asked all tenants to leave a review to raise our online profile. We are always interested in gathering genuine feedback, positive or negative, from our tenants to continue to offer a great service and improve where we can. We pride ourselves on offering a very high level of service to all tenants and apologise if you feel this has not been met in certain areas. Please email us directly to [email protected] should you wish to discuss anything in f ...
Nov 09,2016
Nov 09,2016
0
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Excellent agency - with friendly staff and a great range of properties, suiting everybody's needs. Queries such as viewings and maintenance can easily be arranged over the phone, staff are always happy to help. To top it off you get a welcome party pack including ...
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Comment on agent fees
Excellent
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Nov 09, 2016
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Charlotte, thank you for your review! ...
Nov 08,2016
Nov 08,2016
6
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**EDIT**
Since writing this review a week ago Roseworth have cleaned the courtyard and windows, and also sent a guy round to fix the boiler. My flatmate has also said that they've been good in resolving his issues, and I'm hoping that we'll be able ...
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Comment on agent fees
One of their biggest advertising points is that there's no admin fee but they charge £1.75 a week for "maintenance", which might be a courtyard or something but for lots of people I know it's just cleaning the hallway, which roughly works out as a quite expensive admin fee
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Nov 03, 2016
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(4)
Calum, thank you for your further feed back. For specific enquiries regarding your current tenancy please contact our office directly. With regards to our email we have asked all tenants to leave a review to raise our online profile but have never stipulated it must be 5 stars. We are always interested in gathering genuine feed back from our tenants to continue to offer a great service and improve where we can. Kind regards, Roseworth. ...
Nov 04,2016
Nov 04,2016
0
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IF I COULD GIVE 0 STARS I WOULD Firstly i would like to address the rather dodgy attempt to raise their star rating after roseworths rating dropped, they emailed all current tenants to review their agency on this site for a chance to win some cheap ...
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Comment on agent fees
there are no Admin fees as they are disguised as a weekly fee for communal area maintenance (conveniently work out to the equivalent of other agency's admin fess over the course of a year)
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Nov 04, 2016
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George, thank you for your feedback. All Agents is an independent site and Roseworth cannot manually remove or add reviews. We are trying to increase our online presence and have invited all tenants to write a review. We welcome all feedback, positive or negative, in order to continue and whereby necessary improve Roseworth's service. We pride ourselves on offering a very high level of service to all tenants and apologise if you feel this has not been met in certain areas. Please email us direct ...
Nov 04,2016
Nov 04,2016
0
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Very professional, the property was done to a high standard and maintained on a regular basis. By far the best estate agent I have used at university....
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Comment on agent fees
Good
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Nov 04, 2016
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Sam, thank you for your review! ...
Nov 04,2016
Nov 04,2016
0
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Excellent service, especially Peter. Always willing to help us and give advice.
When maintence priblem accures help is quick and problem gets solved quickly....
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Comment on agent fees
Good!!
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Nov 04, 2016
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Amy, thank you very much for taking the time to give Roseworth a review. ...
Nov 03,2016
Nov 03,2016
0
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Very responsive to problems and great value for the money. Would highly recommend as they have no agency fees which can be as much £500 from other agencies...
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Comment on agent fees
There is none
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Nov 03, 2016
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Luke, thank you for your review! ...
Nov 03,2016
Nov 03,2016
0
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they are very student friendly and whenever there is a problem with the flat they have it resolved extremely quickly....
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Comment on agent fees
Good
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Nov 03,2016
Nov 03,2016
0
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Roseworth are cool, they look after you pretty well and fix stuff when it breaks. Pretty nice houses as well would recommend...
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Good
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Nov 03, 2016
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Thank you! ...
Nov 03,2016
Nov 03,2016
0
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Quick and easy with lovely people. They made renting our first flat and smooth as possible. Any Maintenance or issues someone is there to help you straight away. Very fast and responding to emails....
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Nov 03, 2016
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Ellie, thank you for your lovely review! ...
Nov 03,2016
Nov 03,2016
0
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Excellent estate agents, they are very helpful. Always a quick response to any problems. Very kind friendly staff, with good accommodation to choose from....
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Good
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Nov 03, 2016
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Hannah, thank you for taking the time to write Roseworth a review! ...
Nov 03,2016
Nov 03,2016
0
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Always helpful, friendly staff and will respond quickly to emails especially when needing help with fixing/replacing broken items in the house. Never had a complaint with them....
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Good
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Nov 03, 2016
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Hannah, thanks for the great review. We are glad everything is going well with Roseworth. ...
Nov 03,2016
Nov 03,2016
0
people found
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Every time we've had issues with the house they've come over certainly within a day, and sometimes as speedy as half an hour! We've been so impressed by them and they are always so friendly and willing to deal with requests.
It clearly makes a ...
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Good
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Nov 03,2016
Nov 03,2016
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The Roseworth staff are friendly and easy to community with. They were great with showing us around the different flats. Any issues are dealt with in a reasonable amount of time....
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Comment on agent fees
Free
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Nov 03, 2016
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Thank you! ...
Nov 03,2016
Nov 03,2016
0
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They are a really good letting agents, they have been very efficient in sorting any problems or queries we have had....
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Comment on agent fees
Great - no fees
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Nov 03, 2016
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Dear tenant, thank you for taking the time to review Roseworth. ...
Nov 03,2016
Nov 03,2016
0
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Very helpful when they were showing me around the properties with good knowledge of all the properties, a lot more knowledge than the other letting agents in Newcastle about their properties (namely Walton Robinson). Also I got £100 cash back on my deposit because of the ...
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Good
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Nov 03, 2016
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Rob, thank you very much taking the time to write us a review. ...
Nov 02,2016
Nov 02,2016
0
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Very helpful and friendly staff who were always there to help with your questions. They were really helpful with the whole process from start to finish and I would definitely use them again if I had to....
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Comment on agent fees
There were no agency fees so sit was definitely good!
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Nov 02, 2016
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Jack, thank you for your review! ...
Nov 02,2016
Nov 02,2016
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They have been very responsive to all our problems and sorted things very quickly without hassle as well the paperwork was very easy even though we were not in Newcastle at the time they were very accommodating...
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Comment on agent fees
We had no fees as we signed early so they were great
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Nov 02, 2016
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Alice, thank you for taking the time to give Roseworth a review. ...
Nov 02,2016
Nov 02,2016
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Roseworth is the best estate agency I have every gone through and I could not have asked for more. Efficiency levels are impeccable and the level of professionalism is commendable....
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Comment on agent fees
Very reasonable.
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Nov 02, 2016
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Victoria, thank you for taking the time to give Roseworth a review. ...
Nov 02,2016
Nov 02,2016
0
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Excellent service, very efficient and the staff are lovely, even saved me when i had locked myself out of my house!...
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Nov 02, 2016
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Lauren, thank you for taking the time to give Roseworth a review. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 10:16 AM 03/11/2016 by annabel walton
Best Letting Agent in NE1 
Best Letting Agent in NE1 
Best Letting Agent in Newcastle upon Tyne 
apologise if you feel this hasn't been achieved. We always give 24 hours notice to all tenants regarding any property inspections by which access to the property is needed. The construction of the building is to a robust detail inline with any modern building to include acoustic matting and isolation; all flats at Easton House are finished to a luxury standard, if you are having any maintenance issues please email us directly to [email protected]. This is the 3rd year Roseworth have not charged any agency fees and will continue to do so for our 2017/18 property launch.