Dagenham, RM10
4.8/5, 104 reviews
91% recommended
98% sales valuation accuracy
97% sales fee satisfaction
96% lettings valuation accuracy
97% lettings fee satisfaction
Steps Estate Agents | Estate agents based in Dagenham

“I have issues with this estate agent, having been renting ......”

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Sep 19,2016
Minithumbdown
By: 'The'
Sep 19,2016
8 people found
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I have issues with this estate agent, having been renting the same property for over a year now they act only as a 'go between' for myself and the landlord. The agents have not shown any sense of understanding of whats been going on. I had rats in a poorly built extension that has holes. Now these are dead (poisoned because landlord wouldn't pay for traps) and can only assume they are in the wall cavities or ceilings as these cannot be retrieved. This issue was first reported in June when I could hear the rats scratching around underneath the kitchen and bathroom units. Initially I was fobbed off - could they be mice?? No, they were too big. Having visited the estate agents I did not find that they took me seriously - still do not take me seriously. Landlord put down poison (I asked what would happen if the rats die and we can't find them? It didn't seem to bother him). So then had lots of bluebottles. NOW I have maggots. Apparently this is ok to live in as I haven't been offered an alternative (whilst still paying rent) and living in the stench of dead rats with my young son. Steps have not been particularly helpful. I can only assume that they all also live with rats and maggots in their homes as nobody seems to care one iota. And yes - although Steps do not fully manage the property (they have stated?) I still feel like I have a right to express the issues I have encountered on this review site.
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Latest Reviews

View all Reviews 104
Featured Review
a
reviewed by 'Victoria & Tom'
“We asked Derek to come and value our property to sell and from the moment we met him we knew ......”
Featured Review
a
reviewed by 'Peter'
“After seeing three or four selling agents for my Dagenham property , I decided to use “ Steps” and what a wise ......”
Featured Review
a
reviewed by 'Tracey'
“Very professional service. Kevin, Peter and the team were very approachable and helpful. We were given good advice from this ......”
Featured Review
a
reviewed by 'Daniel Trinder'
“We recently sold our flat with Steps Dagenham, the service was amazing. Couldn’t have asked for a better estate ......”
Featured Review
a
reviewed by 'Mr french'
“Absolutely fantastic service wouldn’t hesitate to recommend this estate Ajents my elderly parents who have lived in there property ......”
20th Oct 2023
reviewed by 'alan'
“Throughly professional, courteous and responsive. They, Kevin Rawlings and Peter Franklin, offered assistance and advice where required and were able ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Steps Estate Agents
298 Heathway
Dagenham
Essex
RM10 8LU
020 8593 5933

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £35,000 £3,800,000
Lettings 96% 97% £795 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 0 7 1 46 2 16 4 3 2
Areas covered
  • RM10
  • RM8
  • RM9
  • RM8
  • RM7
  • RM6
  • RM1
  • RM11
  • RM12
  • IG11
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Featured Review
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“5* service...”

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Jun 22,2024
Minithumbup
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Derek
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Kevin
By: 'Victoria & Tom'
Jun 22,2024
0 people found
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We asked Derek to come and value our property to sell and from the moment we met him we knew our house would be in safe hands with him. As most people do we had multiple agents and no one compared to Derek. Once our ...
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“A true 5 Star company...”

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Feb 29,2024
Minithumbup
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Richard
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Peter
By: 'Peter'
Feb 29,2024
0 people found
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After seeing three or four selling agents for my Dagenham property , I decided to use “ Steps” and what a wise choice, they were the agent that gave me the best agent fees for my sale. I dealt with both Richard and peter, and they gave ...
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“Professional service...”

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Dec 20,2023
Minithumbup
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Kevin
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Peter
By: 'Tracey'
Dec 20,2023
0 people found
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Very professional service. Kevin, Peter and the team were very approachable and helpful. We were given good advice from this friendly company. Good, competitive price for handling our house sale....
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“⭐️⭐️⭐️⭐️⭐️ 5 Star Service ⭐️⭐️⭐️⭐️⭐️...”

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Aug 05,2024
Minithumbdown
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Kevin
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Peter
By: 'Daniel Trinder'
Aug 05,2024
0 people found
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We recently sold our flat with Steps Dagenham, the service was amazing. Couldn’t have asked for a better estate agent to sell our property. Kevin went above and beyond to help us. I would highly recommend steps Dagenham if you want to sell your ...
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“Absolutely fantastic service wouldn’t hesitat......”

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Aug 02,2024
Minithumbup
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Peter
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Kevin
By: 'Mr french'
Aug 02,2024
1 people found
this helpful
Absolutely fantastic service wouldn’t hesitate to recommend this estate Ajents my elderly parents who have lived in there property over 50 years was very appreciative and stressed about having to move but Peter at steps helped them through the process in my opinion he went ...
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“Professional and efficient service...”

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Oct 20,2023
Minithumbup
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Peter
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Kevin
By: 'alan'
Oct 20,2023
0 people found
this helpful
Throughly professional, courteous and responsive. They, Kevin Rawlings and Peter Franklin, offered assistance and advice where required and were able to recommend and arrange third party involvement eg house clearance. Worked well with solicitors from both parties....
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“The whole experience fast and easy with much ......”

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Oct 12,2023
Minithumbup
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Charlotte
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Karen
By: 'afolabi'
Oct 12,2023
0 people found
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The whole experience fast and easy with much follow up from staff. Thank you....
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“100% would recommend...”

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Oct 12,2023
Minithumbup
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Kevin
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Peter
By: 'Gwen'
Oct 12,2023
0 people found
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Kevin was a fantastic agent, he kept us up to date with the process and was very patient with us whilst we were stressing! Thank you everyone at team steps...
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“Sale of 32 Alibon Road Dagenham...”

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Sep 08,2023
Minithumbup
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Kevin
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Richard
By: 'Peter'
Sep 08,2023
0 people found
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I would like to say a big thank you to Kevin and the team for al there hard work regarding the sale of my house in Dagenham. Kevin and the team were had working dedicated and very determined to get this sale across the line. ...
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“It’s been an extra ordinary service I receive......”

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Sep 07,2023
Minithumbup
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Kevin
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Peter
By: 'Saiful'
Sep 07,2023
0 people found
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It’s been an extra ordinary service I received from the step’s agents. I strongly recommend them to everyone. They’re service is very professional and reliable....
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“Was very happy with the staff who were very h......”

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Aug 29,2023
Minithumbup
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Peter
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Kevin
By: 'Angela'
Aug 29,2023
0 people found
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Was very happy with the staff who were very helpful with a professional attitude....
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“Very personal experience and was informed at ......”

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Aug 25,2023
Minithumbup
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Kevin
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Sev
By: 'Norma'
Aug 25,2023
0 people found
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Very personal experience and was informed at every step of the process. Completely stress free....
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“Very efficient and easy to deal with.Kept in......”

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Jun 23,2023
Minithumbup
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Sev
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Kevin
By: 'Sue'
Jun 23,2023
0 people found
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Very efficient and easy to deal with. Kept informed of things all the way through. Would highly recommend...
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“The estate agent has been brilliant throughou......”

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Jun 23,2023
Minithumbup
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Sev
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Peter
By: 'Michelle'
Jun 23,2023
0 people found
this helpful
The estate agent has been brilliant throughout the process and have provided information when contacted. I am happy to have dealt with Steps...
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“A great agency that we have used for years to......”

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May 15,2023
Minithumbup
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Charlotte
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Karen
By: 'Happy clients'
May 15,2023
0 people found
this helpful
A great agency that we have used for years to manage our leasehold property. Karen and Charlotte where great and always got any work done speedily ( and tge costs where very reasonable). We never had any problems in getting good tenants . Living abroad, this reliability ...
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“A massive thankyou to Peter, Kevin and all th......”

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Apr 01,2023
Minithumbup
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Peter
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Kevin
By: 'Linda'
Apr 01,2023
0 people found
this helpful
A massive thankyou to Peter, Kevin and all the team at Steps. They were very professional, knowledgeable, hardworking and kept me informed throughout the selling process. It was a pleasure doing business with them and I would definitely use them again....
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“Absolutely brilliant! Really thankful to Char......”

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Feb 03,2023
Minithumbup
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Charlotte
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Karen
By: 'Alina'
Feb 03,2023
0 people found
this helpful
Absolutely brilliant! Really thankful to Charlotte and Karen who have made the letting process stress free. They have restored my faith that there are good Estate agents out there. Responsive and prompt and so helpful all across....
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“I would definitely recommend Steps as a reall......”

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Jan 31,2023
Minithumbup
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Kevin
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Peter
By: 'Sally'
Jan 31,2023
0 people found
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I would definitely recommend Steps as a really good estate agency, they sold my house within a couple of weeks. Everyone in the agency are extremely helpful and very easy to communicate with....
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“The Staff are kind and helpful,great experien......”

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Dec 16,2022
Minithumbup
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Kevin
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Richard
By: 'Ming'
Dec 16,2022
0 people found
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The Staff are kind and helpful,great experience with them ,they always respond to you as soon as possible,thank you !...
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“Very satisfied with my selling experience fro......”

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Dec 15,2022
Minithumbdown
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Peter
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Sev
By: 'O’Donoghue'
Dec 15,2022
0 people found
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Very satisfied with my selling experience from beginning to the end. Everyone was very efficient, polite and very professional. I would definitely recommend Steps to anyone....
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“Very excellent team.Always happy to help, a......”

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Dec 06,2022
Minithumbup
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Charlotte
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Karen
By: 'Kenny'
Dec 06,2022
0 people found
this helpful
Very excellent team. Always happy to help, and the communication between them to and from the Landlords/ tenant is superb. Their maintenance charges, if they have to send technicians out to attend to fault is very transparent....
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“Steps Estate Agents did a wonderful job in re......”

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Nov 21,2022
Minithumbup
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Charlotte
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Kevin
By: 'Jnr'
Nov 21,2022
0 people found
this helpful
Steps Estate Agents did a wonderful job in renting my house. A very professional, courteous and knowledgeable agent to use. A big thank you to Kevin and his team....
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“Excellent service and property care.Over las......”

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Nov 16,2022
Minithumbup
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Karen
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Charlotte
By: 'Landlord'
Nov 16,2022
0 people found
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Excellent service and property care. Over last 5+ years Lots of good well thought out advice offered to Landlords too As understands the locality quite well...
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“I would recommend steps estate agents .They......”

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Nov 16,2022
Minithumbup
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Peter
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Kevin
By: 'R E LEE'
Nov 16,2022
0 people found
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I would recommend steps estate agents . They sold a property for me and kept me up dated through the sale.very professional people...
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“The team at Steps have taken excellent care of my ......”

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Nov 15,2022
Minithumbup
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Karen
By: 'Michael'
Nov 15,2022
0 people found
this helpful
The team at Steps have taken excellent care of my property for me as a landlord for approx 8 years; having actually bought the property through Steps a few years before that, with fabulous service from day one as a buyer. Professional and prompt care is ...
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“Everything was handled well, it was a smooth ......”

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Nov 14,2022
Minithumbup
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Charlotte
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Karen
By: 'Sarah'
Nov 14,2022
0 people found
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Everything was handled well, it was a smooth process and Charlotte was helpful as she was quick to reply to emails to keep us informed....
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“Great management agents...”

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Nov 11,2022
Minithumbup
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Charlotte
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Karen
By: 'Mr Bukharu'
Nov 11,2022
0 people found
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Have worked with Steps for many years. Great company and amazing people. Noone i trust more with managing my properties...
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“I would recommend steps. Kevin and his team w......”

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Nov 07,2022
Minithumbup
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Richard
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Peter
By: 'Diane & Ian ovenden'
Nov 07,2022
0 people found
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I would recommend steps. Kevin and his team was very helpful especially towards the end when things was dragging out with the solicitors....
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“Steps have been both caring & supportive thro......”

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Nov 07,2022
Minithumbup
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Sev
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Kevin
By: 'Michelle'
Nov 07,2022
0 people found
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Steps have been both caring & supportive throughout my sale & purchase journey. It's been 28 years since I last moved so you can imagine it's been at time's quiet challenging for me going through the Selling & solicitor process but Sev & Kevin were always only a phone call ...
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“Everyone at Steps has been brilliant from sta......”

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Oct 21,2022
Minithumbup
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Sev
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Kevin
By: 'Ashley'
Oct 21,2022
0 people found
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Everyone at Steps has been brilliant from start to finish. Purchasing my first property, the advice and guidance that I was provided was just amazing, whether I had a question over the phone, or needed clarification via email. Finding an estate agents who provide such ...
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Last updated at 11:00 AM 28/04/2022 by allAgents

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Branch - Dagenham, RM10

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