I would seriously advise anyone against using these agents. Their lack of customer care and general attitude has been the pain of my life for the last 6 months.
We rented a property in October last year and basically as soon as the contract was signed they wanted nothing to do with us. This was our first property renting as a couple (meant to be a happy time!!) and its turned out to be a nightmare! The flat itself isnt fit for living in! Mould all over the walls and the bathroom is an absolute disgrace, their advice to us was keep all the windows open at all times, it was Christmas time!!! Reported the mould and toilet not flushing many times to the agents, someone came out to have a look at the toilet but went away to talk to the landlord and that was the last we heard!!
The heating system is the ancient and unrelaible night storage heaters. Neither me, my family or an electrician could figure out how these worked, when I phoned the agents to request an instruction booklet the exact words were ' the last tenants figured out how to use them so you do the same!'. We eventually got them working only to land a