0% lettings valuation accuracy
33% lettings fee satisfaction
Mar 15,2009
Mar 15,2009
3
people found
this helpful
this helpful
I would seriously advise anyone against using these agents. Their lack of customer care and general attitude has been the pain of my life for the last 6 months.
We rented a property in October last year and basically as soon as the contract was signed they wanted nothing to do with us. This was our first property renting as a couple (meant to be a happy time!!) and its turned out to be a nightmare! The flat itself isnt fit for living in! Mould all over the walls and the bathroom is an absolute disgrace, their advice to us was keep all the windows open at all times, it was Christmas time!!! Reported the mould and toilet not flushing many times to the agents, someone came out to have a look at the toilet but went away to talk to the landlord and that was the last we heard!!
The heating system is the ancient and unrelaible night storage heaters. Neither me, my family or an electrician could figure out how these worked, when I phoned the agents to request an instruction booklet the exact words were ' the last tenants figured out how to use them so you do the same!'. We eventually got them working only to land a
We rented a property in October last year and basically as soon as the contract was signed they wanted nothing to do with us. This was our first property renting as a couple (meant to be a happy time!!) and its turned out to be a nightmare! The flat itself isnt fit for living in! Mould all over the walls and the bathroom is an absolute disgrace, their advice to us was keep all the windows open at all times, it was Christmas time!!! Reported the mould and toilet not flushing many times to the agents, someone came out to have a look at the toilet but went away to talk to the landlord and that was the last we heard!!
The heating system is the ancient and unrelaible night storage heaters. Neither me, my family or an electrician could figure out how these worked, when I phoned the agents to request an instruction booklet the exact words were ' the last tenants figured out how to use them so you do the same!'. We eventually got them working only to land a
Was this helpful?
Yes
Yes
Feb 02, 2015
I know what you mean Hales, they're a disgrace! I had major problems with the bathroom floor being unstable due to leakage and them doing nothing about it! Which has led to me losing the movement of my hand caused by a serious accident! The best thing about it when I notifed them numerous times they had the cheek to say "well can you not just use your neighbours bathroom to get washed" I can't believe this agency is still being aloud to let.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
9th May 2019
reviewed by 'FrankenBeans'
22nd Oct 2014
reviewed by 'Anth'
7th Jul 2014
reviewed by 'Ian'
3rd Jun 2014
reviewed by 'Ruthy'
17th Jan 2012
reviewed by 'Tommyboy'
15th Mar 2009
reviewed by 'Hales'
Opening Hours
Address
Cooper & Co
6a Sea Road
Sunderland
Tyne and Wear
SR6 9BX
0191 549 1617
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £495 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 09,2019
May 09,2019
0
people found
this helpful
this helpful
Terrible service just regular lies, trying to get a "sale" but all a lie. I tried to contact them regarding an issue with my property and they constant ignored me...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Oct 22,2014
Oct 22,2014
0
people found
this helpful
this helpful
Terrible estate agents. I could be here all day with the breech of contract they have done with all the hazardous/dangerous points in the property they've lied about. I more than willing to show anyone proof of this with photos and videos which has ...
read full review
read full review
What agent could do to change your mind?
Nothing, it's that bad.Attached Filesnbsp;
Comment on agent fees
Although they've breeched the contract from day one and lied saying the repairs had been fixed then made us sign the contract under false pretences. I've paid 4 of the 6 months rent which I'm hoping to claim back. But they're that unhelpful and rude it's looking like it's going to court.
Was this helpful?
Yes
Yes
Jul 07,2014
Jul 07,2014
3
people found
this helpful
this helpful
My partner and I found a property that we liked and so arranged a viewing and met the agent at the property, which wasn't vacant at the time. We looked over asked the relevant questions and asked if there was anything we should know. We ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 03,2014
Jun 03,2014
0
people found
this helpful
this helpful
Me and my partner let a property from this company in 2012 for just over 2 year and our overall our experience with them was great. All staff were very helpful and friendly throughout our whole tenancy. I did have a few problems with the boiler but ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 17,2012
Jan 17,2012
2
people found
this helpful
this helpful
Shocking customer service for tenants. They perform numerous inspections but when anything goes wrong they say it's not their problem, it's the landlords. We have had ongoing issues with them for months and nothing has been done about any of the major problems in the ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 15,2009
Mar 15,2009
3
people found
this helpful
this helpful
I would seriously advise anyone against using these agents. Their lack of customer care and general attitude has been the pain of my life for the last 6 months.
We rented a property in October last year and basically as soon as the contract was signed ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 02, 2015
View all comments
(1)
I know what you mean Hales, they're a disgrace! I had major problems with the bathroom floor being unstable due to leakage and them doing nothing about it! Which has led to me losing the movement of my hand caused by a serious accident! The best thing about it when I notifed them numerous times they had the cheek to say "well can you not just use your neighbours bathroom to get washed" I can't believe this agency is still being aloud to let. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
