As per the most recent comment, the inventory is compiled by a person who does not know the difference between patchy paintwork & professional paintwork. I would say there are strong links between the 2 companies which probably should be investigated by the DPS. They allow contractors in after inventory is taken & in between check out & inventory is reviewed. That isn’t right in any shape or form & makes the leaving tenant potentially liable for damage by this estate agents expensive list of shockingly bad contractors.

It may be worth reporting both companies as they ruin the integrity of the DPS service & reputation of the landlords & other estate agents. Definitely not a company who are a role model within the industry.

Poor estate agents in my opinion.
Respond only when they want something.
Ignore when you give notice and add stress to your day to day life for months.
Make sure you do things via written communication as I found what was said on the phone was different to written communication.
Felt pushed around alot and refused to do my checkout with me and chose a time they knew I wouldn't be able to.
Rely heavily on an "Inventory" that doesn't match very well to the property in my case had to add lots of amendments, there wasn't even a co2 sensor when moved in which was apparently on the inventory as an example, I reported several issues with the property e.g. the co2, lights not working and other piece's, very few were rectified and I had to fix things on my own to stop being charged at checkout, which seemed to be what was going to happen in my opinion.

All in all, they're lovely people until you want to leave in my opinion, that's when things got complicated and communication broke down.

Their customer service is terrible. They disregarded the fact that I had travelled a long way to view the property, interrupted me and I was told to reschedule my viewing. When I called back to reschedule, they ignored my calls and never returned them. Would not recommend.