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Apr 20,2016
Apr 20,2016
9
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My girlfriend and I met with Darren to view a property in Reddish while it was still inhabited by the tenants we would be replacing. Darren phoned us 15 minutes before the appointment to ensure we were going to be there, then turned up 10 minutes late. The place was a tip but we were assured by written agreement that it would be cleaned and maintenance work carried out prior to our arrival.
Bright were pretty efficient on the admin pre move in, though my girlfriend did feel they asked too many questions compared to other letting agencies she had used (I had no point of comparison due to always having lived in Armed Forces accommodation).
On the day of moving in (Saturday 26 March 2016) Darren turned up 5 minutes late and said he didn't have time to come in with us because he had a meeting to get to. Due to an error on my part, I had to leave him for 5 minutes while I went back to our current flat and transferred the deposit (I had already set up the standing order for the monthly rent and was expecting to transfer the deposit via a card machine on the day of moving in). This was certainly my mistake but it wasn't made clear to us either and we had been prompt with all other admin the asked of us (securing references, etc).
The flat was an absolute disgrace. I still have the photos so if anybody wants to see them please get in touch with me at [email protected] and I will gladly send them to you. There was poo still in one of the toilets, mould on window sills, skirting boards, behind a wardrobe and up walls. The place stank of damp. The leaking bath and subsequent mould underneath had seeped through to the living area and the floor in there and door frame was rotting. The window blinds were grubby, light fittings hanging out of the ceiling, thick layers of dirt behind the toilet, the list goes on... Of course, we couldn't move in, and our friends that had given up their day to come and help us move had their time wasted. I work in Wiltshire during the week and had needed to get sorted with moving in on the long bank holiday weekend.
I immediately phoned Darren and he half heartedly apologised and said he would get hold of his cleaner, though he may not be able to get there that weekend due to the bank holiday and his religious beliefs. He told me he would get back to me that day with an update and of course he didn't.
We emailed Bright and explained the situation to them and that we felt we had been misled and Darren had deceived us by not entering the flat and saying he was in a rush, they got back to us on the Tuesday due to the bank holiday and said they would get it sorted. The next 2 weeks involved a lot of me and my girlfriend chasing them (Lisa and Beth) up for answers and not getting much in the way of replies. It was made clear to them that my girlfriend had handed her notice in on her current flat and would need to know whether the new place would be inhabitable within a couple of weeks. During this time I was amazed to find that, despite his general slobbish nature and lackadaisical attitude, Darren was actually the owner of the company!
Come the weekend of 09 April, we were completely fed up with hearing very little from Bright and made the decision that it was their last chance to at least tell us something positive. ANYTHING to let us know they were getting stuff sorted. Darren eventually got in touch with me that day, only after Beth (who I actually felt sorry for, being stuck in the middle of it all) rang him on my behalf and insisted that he call me. We had a chat and he then text me later in the evening saying he'd meet me the next day at 1000 at the flat to check it out and see what needed doing (which was everything).
On Sunday 10 April, I got there early to check the place out. It had had a quick clean but nothing like it needed and none of the maintenance had been carried out. There were still cobwebs and dust in the same places in cupboards. All the stuff I listed above was still a problem, plus the rest.
It got to 1010 and I called Darren (late again), who didn't answer. 5 minutes later he called me back, saying he thought we were meeting at 1100, this despite HIM TELLING ME the time via text only the day before. I told him that he needn't bother coming because the place is disgusting and we wanted our money back. He said that he actually wanted us out anyway due to me being mean about him in the first complaint email I sent (where I said he had deceived us) and because I made him late for a meeting by having to nip away and transfer the money on the move in day. I managed to hold back the expletives and say I'm happy with that. He said he would need to come and get the keys off me so I waited another 30 minutes for him.
We got our full deposit, first month rent and application fee back a few days later so at least I can be thankful that didn't because yet another issue. Bright wasted our time, took our money when they hadn't done what they agreed to, caused us needless worry and stress and then capped it off by insulting us by saying we were the ones messing them around.
Please feel free to get hold of me on [email protected] to clarify any of this or to see the pictures from the move in day or the last day I went to the property.
Bright were pretty efficient on the admin pre move in, though my girlfriend did feel they asked too many questions compared to other letting agencies she had used (I had no point of comparison due to always having lived in Armed Forces accommodation).
On the day of moving in (Saturday 26 March 2016) Darren turned up 5 minutes late and said he didn't have time to come in with us because he had a meeting to get to. Due to an error on my part, I had to leave him for 5 minutes while I went back to our current flat and transferred the deposit (I had already set up the standing order for the monthly rent and was expecting to transfer the deposit via a card machine on the day of moving in). This was certainly my mistake but it wasn't made clear to us either and we had been prompt with all other admin the asked of us (securing references, etc).
The flat was an absolute disgrace. I still have the photos so if anybody wants to see them please get in touch with me at [email protected] and I will gladly send them to you. There was poo still in one of the toilets, mould on window sills, skirting boards, behind a wardrobe and up walls. The place stank of damp. The leaking bath and subsequent mould underneath had seeped through to the living area and the floor in there and door frame was rotting. The window blinds were grubby, light fittings hanging out of the ceiling, thick layers of dirt behind the toilet, the list goes on... Of course, we couldn't move in, and our friends that had given up their day to come and help us move had their time wasted. I work in Wiltshire during the week and had needed to get sorted with moving in on the long bank holiday weekend.
I immediately phoned Darren and he half heartedly apologised and said he would get hold of his cleaner, though he may not be able to get there that weekend due to the bank holiday and his religious beliefs. He told me he would get back to me that day with an update and of course he didn't.
We emailed Bright and explained the situation to them and that we felt we had been misled and Darren had deceived us by not entering the flat and saying he was in a rush, they got back to us on the Tuesday due to the bank holiday and said they would get it sorted. The next 2 weeks involved a lot of me and my girlfriend chasing them (Lisa and Beth) up for answers and not getting much in the way of replies. It was made clear to them that my girlfriend had handed her notice in on her current flat and would need to know whether the new place would be inhabitable within a couple of weeks. During this time I was amazed to find that, despite his general slobbish nature and lackadaisical attitude, Darren was actually the owner of the company!
Come the weekend of 09 April, we were completely fed up with hearing very little from Bright and made the decision that it was their last chance to at least tell us something positive. ANYTHING to let us know they were getting stuff sorted. Darren eventually got in touch with me that day, only after Beth (who I actually felt sorry for, being stuck in the middle of it all) rang him on my behalf and insisted that he call me. We had a chat and he then text me later in the evening saying he'd meet me the next day at 1000 at the flat to check it out and see what needed doing (which was everything).
On Sunday 10 April, I got there early to check the place out. It had had a quick clean but nothing like it needed and none of the maintenance had been carried out. There were still cobwebs and dust in the same places in cupboards. All the stuff I listed above was still a problem, plus the rest.
It got to 1010 and I called Darren (late again), who didn't answer. 5 minutes later he called me back, saying he thought we were meeting at 1100, this despite HIM TELLING ME the time via text only the day before. I told him that he needn't bother coming because the place is disgusting and we wanted our money back. He said that he actually wanted us out anyway due to me being mean about him in the first complaint email I sent (where I said he had deceived us) and because I made him late for a meeting by having to nip away and transfer the money on the move in day. I managed to hold back the expletives and say I'm happy with that. He said he would need to come and get the keys off me so I waited another 30 minutes for him.
We got our full deposit, first month rent and application fee back a few days later so at least I can be thankful that didn't because yet another issue. Bright wasted our time, took our money when they hadn't done what they agreed to, caused us needless worry and stress and then capped it off by insulting us by saying we were the ones messing them around.
Please feel free to get hold of me on [email protected] to clarify any of this or to see the pictures from the move in day or the last day I went to the property.
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May 29, 2016
Thank you so much Darren, for all that detail. I was checking these people out with a view to a transaction like yours. Your comments have helped a great deal!!!!
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Opening Hours
Address
Bright Estate Agents
First Floor, 58 Swan Street
Manchester
Greater Manchester
M4 5JU
0161 464 7181
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 100% | £79,950 | £425,000 |
| Lettings | 100% | 88% | £595 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 0 | 44 | 11 | 4 | 0 | 3 | 0 | 1 | 1 |
Areas covered
- M4 5JU
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Jul 25,2022
Jul 25,2022
0
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Patrick was extremely helpful and friendly and made the whole process so easy. Would definitely recommend this estate agents to a friend....
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Jul 12,2022
Jul 12,2022
0
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Bright estate agents made my selling experience as easy as possible. They were knowledgeable about the market and really helped guide me through the selling process...
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Sep 24,2021
Sep 24,2021
0
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Highly recommend, staff went out of their way to make my move as quick and easy as possible. (Especially Patrick)...
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Aug 18,2021
Aug 18,2021
0
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Easy and quick move in. Patrick was really friendly and approachable when sorting our apartment out. Came to sort any small jobs that needed doing straight away. Very happy in our new flat :)...
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Mar 25,2021
Mar 25,2021
0
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We’ve recently rented from Bright and the service was great. We were in a rush to get into the property and the team went out of their way to help us and get us in as soon as they could. They ensured a few ...
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Mar 24,2021
Mar 24,2021
0
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Patrick was great to deal with. Friendly, very patient and managed to get the lease sorted quickly. No issues with the move, took exactly one week from the day of viewing to getting everything processed and moving in. Excellent service....
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Feb 10,2021
Feb 10,2021
0
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Great and timely service. Helpful follow-up.
The Agent is nice and kind. Responsive to emails and messages. Service has exceeded my expectation....
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Jul 31,2020
Jul 31,2020
0
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Not recommended at all.
A lot of stress I had to deal with during my tenancy and after check out to get my deposit with was suspended for about 4 months.
AVOID...
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Jul 30,2020
Jul 30,2020
0
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Excellent service from Patrick and Darren in refurbishment of my apartment also in finding reliable tenants. Kept in touch throughout the whole procedure. I would highly recommend their service....
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Jul 27,2020
Jul 27,2020
0
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We are a property management company based in London so when we acquired 3 flats in Manchester we reached out the Patrick @ bright estate agents who have been absolutely amazing to deal with. they found great tenants in no time and have also ensured the move ...
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Jul 10,2020
Jul 10,2020
0
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Super quick, super friendly service with amazing results.
Within two weeks of our viewing with Patrick, we were moved in and settled with all of the necessary information we would need to happily start our lives in our new flat. I could not recommend Bright ...
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Jul 03,2020
Jul 03,2020
0
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Very friendly and helpful staff, who did their best to accommodate our needs during the move. It took longer than expected to get our letting finalised, but agents were at least in contact throughout the process....
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Jul 03,2020
Jul 03,2020
0
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Easy to contact and quick at responding. The whole process has been dealt with very well and would recommend to anyone!...
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Jul 02,2020
Jul 02,2020
0
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Thank you very much Patrick for your help and being with us so attentive from the first day, the whole process to move in was smooth and easy....
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Jul 02,2020
Jul 02,2020
0
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Patrick and Darren were both incredibly nice and helpful, especially with the current global pandemic. The whole process of renting was handled smoothly and professionally, and all our requirements were met. Personally, I’ve found, from renting from student letting agent in the past, who ...
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Jul 02,2020
Jul 02,2020
0
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I have been with Bright Estate agents for a while. They have always provided an excellent service the flats have never been empty for long. I would have no hesitation in recommending them. 5 stars...
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Jun 30,2020
Jun 30,2020
0
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Very helpful and also very kind. Willing to help us at all stages of the application. Regularly calling us to inform about the progress of the application....
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Jun 29,2020
Jun 29,2020
0
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Very friendly approach and overall conversation. The agent was genuine in his approach and from the beginning had an aim to assist us rent the property....
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Jun 26,2020
Jun 26,2020
0
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From beginning to end Patrick could not have done enough for us. He was always available to help us with any questions we had and always found time to help us out. Even with the Covid guidelines, Patrick was cautious and was able to allow ...
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Jun 10,2020
Jun 10,2020
1
people found
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I have dealt with Darren and Patrick since I decided to rent my flat out, they have always provided exemplary service and communication.
Delighted to recommend......
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Apr 06,2020
Apr 06,2020
0
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Patrick and Darren went out of there way to ensure that everything was immaculate for myself and my flat mate moving into our new apartment.
Always friendly and quick to response to any emails/call regarding any enquiries....
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Jan 29,2020
Jan 29,2020
0
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Amazing experience, great service and real kindness. Everyone has been flexible and really pro-active on every aspect. The flat was clean and all the little works accomplished. Thanks a lot....
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Jan 29,2020
Jan 29,2020
0
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We had a great experience with Bright Estate agent,
They 've been so helpful from the start, firstly by offering us a large choice of different properties to view in the area we choose, to fit exactly with our needs.
Then they made the communication ...
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Jan 28,2020
Jan 28,2020
0
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This was our first experience renting a property and Patrick ensured that everything went smoothly for us. He was good at communicating and keeping us informed. Work was needed on the flat and Patrick went above and beyond to make sure everything was perfect. Beds ...
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Jan 28,2020
Jan 28,2020
0
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Efficient, friendly and fair. Tried to save me money where possible on a recent refurbishment and relet. Kept informed of the process throughout....
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Jan 22,2020
Jan 22,2020
0
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Great agents! Patrick got me viewing my property and moving in quick especially as it was the busy period before xmas but that didn’t stop them!...
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Jan 15,2020
Jan 15,2020
0
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Very good experience with Patrick, has always been in contact with us and giving every detail of the advances to enter the house, everything perfect...
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Jan 14,2020
Jan 14,2020
0
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A very cooperative and competent estate agents, Patrick has been a great help and dealt with our application very efficiently and provided us a brilliant and amazing accommodation. He has also kept us up to date during the application process....
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Jan 10,2020
Jan 10,2020
0
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The property needed a fair few repairs, and they managed to have them sorted before I moved in. They were able to move me in quite quickly, despite the usual delays caused by the Christmas period....
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Dec 23,2019
Dec 23,2019
0
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Great support from agent - required to move swiftly and did a superb job turning around all the requirements within 6 days for me to move in before Xmas. Was easy to contact and more than willing to deal with issues along the way....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:18 PM 11/10/2017 by Lisa Howatson
Best Letting Agent in M4 
Whilst I agree that there were sone minir issues this was blown out of all proportion and exaggerated. There is some level of fabrication in this complaint. For example my "religuous" beliefs". Whilst I respect all religions and believe that true faith is a good thing, I myself am not religious.
Poo in the toilet is a complete lie.
As for wanting him out. I said that I would rather not enter into a tenancy with someone who will fabricate so many lies and accuse me of lies and deception. This is not a fair representation of me and I have hundreds of tenants who would attest to my honesty, courtiousness and helpfulness. However, I would rather not engage in any kind of arrangement with anyone this dishonest. Stewart knew that my schedule that saturday was tight and he chose to beleive and accuse me of being devious. I prefer to believe tge best in people and will continue to do so despite meeting people like Stewart.
I too have evidence of the condition of this property in video format. I will post a follow up with a link to the video which we have on disc. I will upload to youtube. There was no poo in the toilet. To suggest so is just scummy of you.