Priory Property Services
Stoke on Trent, ST6
5/5, 496 reviews
98% recommended
98% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“My wife and I endured a torrid time at the ......”

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Mar 08,2016
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Matt
By: 'Leon'
Mar 08,2016
9 people found
this helpful
My wife and I endured a torrid time at the hands of the Stoke-on-Trent Tunstall Branch of 'Priory Property Services'. From the very beginning Matt Heathcote sent us persistant emails which were pressurising, unsettling, mischievous, threatening and accusatory, all defined and experienced as 'aggressive behaviour' in The Property Ombudsman's Code of Practice. He attempted to pressure us into using his associated services, and to speed up the deal quicker than acceptable, even blaming us for holding up the deal when it was the vendors who had not sent the contract.

Paula Heathcote, supposedly the one in charge, was useless. She did not provide us with a proper Complaints Procedure, threatened us before we put in the complaint, and then declared that she would not deal with the complaint. This was hardly surprising, seeing as they are the only agents in the area who do not invite feedback/complaints on their website. It's also not surprising that they are not a member of the 'Transparent Agent Scheme' on this website.

One star is too kind for this bunch of cowboys.
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By: Leon Qualls
Oct 10, 2016
If no further action is required, why have The Property Ombudsman ordered Priory Property Services to pay us £100 in compensation for, in the words of the TPO case review into our complaint: "avoidable aggravation, distress and inconvenience". This agent cannot bother telling the truth even when they are punished by the Ombudsman. An absolute joke of an estate agent. Use them at your peril. Attached is our award letter. Lie your way out of that one, Matt.
By: Matthew Heathcote
Jul 13, 2016
This matter was referred to the property ombudsman earlier this year. This was the correct course of action in our opinion. Yesterday we received confirmation from the property ombudsman that we were not at fault and acted in a professional manner throughout the process. The property ombudsman confirm that no further action is required.

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Latest Reviews

View all Reviews 496
7th Dec 2024
reviewed by 'Mr Wilson'
“I’ve had the pleasure of both buying and selling through Priory, and I couldn’t be more impressed. Matt ......”
6th Dec 2024
reviewed by 'Paul'
“Priory were excellent from start to finish. Extremely professional, always available for help and advice - I highly recommend them ......”
5th Dec 2024
reviewed by 'Emmaleigh'
“I recently had the pleasure of purchasing my first property on my own and I couldn't have asked for a ......”
5th Dec 2024
reviewed by 'Emmaleigh'
“I recently had the pleasure of purchasing my first property on my own and I couldn't have asked for a ......”
1st Nov 2024
reviewed by 'Gail Davies'
“Absolutely first class service from start to finish. Matt and the team kept me informed every step of the way. ......”
25th Oct 2024
reviewed by 'Kieran'
“Great, fast and efficient service from both Matt Heathcote and Paula Heathcote. Easy to get hold of on the phone ......”
Opening Hours
  • Monday: 09:15 - 17:00
  • Tuesday: 09:15 - 17:00
  • Wednesday: 09:15 - 17:00
  • Thursday: 09:15 - 17:00
  • Friday: 09:15 - 17:00
  • Saturday: 09:15 - 12:00
  • Sunday: Closed
Address

Priory Property Services
66 Roundwell Street
Tunstall,Stoke on Trent
Staffordshire
ST6 5AN
01782 821122

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £42,000 £680,000
Lettings 100% 99% £325 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
44 1 74 1 254 4 108 3 6 1
Areas covered
  • ST6
  • ST4
  • ST1
  • ST5
  • ST7
  • ST2
  • ST3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Biddulph, ST8
Stoke on Trent, ST6

“Great experience at Priory estate agents...”

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Dec 07,2024
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Paula
By: 'Mr Wilson'
Dec 07,2024
0 people found
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I’ve had the pleasure of both buying and selling through Priory, and I couldn’t be more impressed. Matt and the team are absolutely fantastic. From start to finish, they’ve been incredibly knowledgeable, realistic, and always willing to share their expertise in their ...
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“Priory were excellent from start to finish....”

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Dec 06,2024
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Paula
By: 'Paul'
Dec 06,2024
0 people found
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Priory were excellent from start to finish. Extremely professional, always available for help and advice - I highly recommend them and wouldn’t hesitate to use them again....
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“I recently had the pleasure of purchasing my ......”

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Dec 05,2024
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Matt
By: 'Emmaleigh'
Dec 05,2024
0 people found
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I recently had the pleasure of purchasing my first property on my own and I couldn't have asked for a better experience than the one I had with Matt, my estate agent. From the very beginning, Matt was incredibly professional, attentive, and supportive throughout the ...
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“I recently had the pleasure of purchasing my ......”

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Dec 05,2024
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Matt
By: 'Emmaleigh'
Dec 05,2024
0 people found
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I recently had the pleasure of purchasing my first property on my own and I couldn't have asked for a better experience than the one I had with Matt, my estate agent. From the very beginning, Matt was incredibly professional, attentive, and supportive throughout the ...
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“Fantastic service...”

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Nov 01,2024
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By: 'Gail Davies'
Nov 01,2024
0 people found
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Absolutely first class service from start to finish. Matt and the team kept me informed every step of the way. Thank you Team Prory. I would highly recommend....
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“Thanks to Priory Stoke on Trent...”

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Oct 25,2024
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Paula
By: 'Kieran'
Oct 25,2024
0 people found
this helpful
Great, fast and efficient service from both Matt Heathcote and Paula Heathcote. Easy to get hold of on the phone with callbacks completed on the same day, and emails actioned promptly. I feel like Paula and Matt have my best interest at heart thoughout the ...
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“Matt was a legend during my renting process b......”

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Oct 11,2024
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Matt
By: 'Dominica'
Oct 11,2024
0 people found
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Matt was a legend during my renting process both with my old and new property. He made everything so easy and was always there to answer any questions I had. From finding the right place to sorting out all the paperwork, he really went the ...
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“Priory Property Tunstall...”

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Oct 08,2024
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Matt
By: 'Craig'
Oct 08,2024
0 people found
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Matt and the team were very helpful and hands on from start to finish...
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“Matt was really helpful and knowledgeable and......”

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Oct 02,2024
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Matt
By: 'Souza'
Oct 02,2024
0 people found
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Matt was really helpful and knowledgeable and helped me throughout the whole process. Overall had a great experience dealing with Priory Property Services...
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“5 star service!...”

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Oct 02,2024
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Matt
By: 'Hakeem'
Oct 02,2024
0 people found
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From start to finish, the team at Priory Tunstall made this purchase very smooth for us, I would forever recommend them! Matt made sure that we were comfortable in every way possible from house viewing all the way to collection day of the keys, a ...
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“Priory now have sold 2 properties for me also......”

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Sep 26,2024
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By: 'Stacey jones'
Sep 26,2024
0 people found
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Priory now have sold 2 properties for me also brought properties through this company, i would not use anyone else the sales have always been so smooth with no complications, priory have sorted everything for me which has made the process alot easier and stress free, ...
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“Mine and my partners experience was amazing. ......”

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Sep 25,2024
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By: 'James'
Sep 25,2024
0 people found
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Mine and my partners experience was amazing. It was very quick and very easy with no headaches or hiccups. Found a property and moved in as soon as possible. Would recommended to anyone to use....
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“Just dealt with matt at priory Tunstall and h......”

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Sep 20,2024
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Matt
By: 'Paul e'
Sep 20,2024
0 people found
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Just dealt with matt at priory Tunstall and he has been superb 👌 from start to finish - massive thanks matt you have really helped me out big time - by far the best agent in this city and company without doubt...
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“Amazing support from start to finish!...”

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Aug 19,2024
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Matt
By: 'Sam'
Aug 19,2024
0 people found
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Absolutely brilliant experience as a tenant finding a property to rent from start to finish. Matt has been amazing through the whole experience, from the viewing, to the regular updates on my checks & moving forward with a move in date. Such a pleasant, easy & stress ...
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“I have recently signed for a new tenancy usin......”

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Aug 19,2024
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Matt
By: 'Elle'
Aug 19,2024
0 people found
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I have recently signed for a new tenancy using priory and would like to say that Matt has been brilliant. He has been extremely professional and has kept in communication with us during the whole process. He has been very helpful with any questions I ...
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“Recent Property Sale...”

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Aug 12,2024
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Matt
By: 'Paul'
Aug 12,2024
0 people found
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Priory have managed our rental properties for many years, and throughout this time the support we have received from both Paula and Matt has been exceptional. We have recently completed the sale of a property, Matt has been truly outstanding in attracting a suitable buyer, ...
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“So where to start.....From the moment I rea......”

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Aug 02,2024
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Matt
By: 'Ismail'
Aug 02,2024
0 people found
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So where to start..... From the moment I reached out to inquire about this property upon till I received my keys Matt gave me advice and assurance along the way (He's also gained a new friend and defiantly a returning customer. Matt took pride in ...
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“Thank you Matt from Priory for your profess......”

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Jul 10,2024
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By: 'Steve'
Jul 10,2024
0 people found
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Thank you Matt from Priory for your professional guidance in selling my Mothers property....
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“After viewing a house with Priory (that we la......”

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Jul 08,2024
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By: 'Kim Szymanski'
Jul 08,2024
0 people found
this helpful
After viewing a house with Priory (that we later bought), we were impressed with their attentiveness and communication. As we were having such a negative experience with the initial agent we chose, we decided to go ahead and instruct Priory. We never looked back. From ...
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“Delivered what they promised!...”

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Jun 28,2024
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Paula
By: 'GL'
Jun 28,2024
0 people found
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My first house sale - given clear & concise explanation of sales process, good knowledge of area - valued my house fairly & achieved that sales price within the predicted timeframe. Kept up to date with progress of house sale at all times. Recommended...
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“Very satisfied...”

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Jun 27,2024
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Matt
By: 'Ellie Edwards'
Jun 27,2024
0 people found
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Very satisfied with the service provided by Priory. Matt has been really helpful and made the process of renting my first home a very positive experience; always keeping me well informed and happy to answer any of my questions. Would definitely recommend this estate agent...
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“Great team...”

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Jun 26,2024
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Paula
By: 'Elliott B'
Jun 26,2024
0 people found
this helpful
Throughout the process, Priory were extremely helpful, friendly and knowledgeable and they kept me up to date with any developments. They really helped to make the process easy...
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“Priory Estate Agents...”

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Jun 18,2024
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Paula
By: 'Gillian'
Jun 18,2024
0 people found
this helpful
I contacted Priory Estate Agents Tunstall for advice on a valuation and potential sale of a property. Paula got in touch, she is a very experienced agent, with a vast knowledge of the local area, and is very successful . She gave me very good advice, ...
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“Outstanding customer service. Highly recommen......”

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May 28,2024
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Matt
By: 'Paula'
May 28,2024
0 people found
this helpful
Outstanding customer service. Highly recommend! Buying and selling houses could never been a fun way to spend your time, but somehow the Priory team managed to make it so. From the first viewing to the collection of the keys, They made every step of the ...
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“Great service from beginning to end , Priory ......”

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May 21,2024
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By: 'David'
May 21,2024
0 people found
this helpful
Great service from beginning to end , Priory could have been more efficient or helpful....
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“I've been with them around 7 years and what c......”

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May 16,2024
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Matt
By: 'Costica Costea'
May 16,2024
0 people found
this helpful
I've been with them around 7 years and what can I say it's there are the most professional team and agency who I worked...I really recommend Mr Matthew Heathcote (Manager) for his professionalism..very helpful always...
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“Excellent company to work with , great commun......”

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May 15,2024
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Matt
By: 'Shane Whitfield'
May 15,2024
0 people found
this helpful
Excellent company to work with , great communication and on point with every aspect of the purchase and rental of my property. Big thanks to Matt for making the smooth transaction happen....
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“We have been in a property for 1 year now and......”

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May 09,2024
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Matt
By: 'Blayne Roberts'
May 09,2024
0 people found
this helpful
We have been in a property for 1 year now and unfortunately the owner wants to sell the house which is unfortunate but i wish him all the best and thank him for the opportunity to rent such a beautiful property. Me and my partner where ...
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“I had a terrible experience with Shaw's who o......”

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May 02,2024
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Paula
By: 'Ad'
May 02,2024
0 people found
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I had a terrible experience with Shaw's who overpriced my house by 40-50k and cost me a 170k sale a year ago. I switched to Priory, and the team: Judi, Paula and Matt were superb. They kept me informed at every stage and were ...
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“First Time Buyer...”

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Mar 27,2024
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By: 'Nick'
Mar 27,2024
0 people found
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Got me the house for a fantastic price for a first time buyer :D...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 03/01/2023, 3:28 PM by Matthew Heathcote
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:28 PM 03/01/2023 by Matthew Heathcote

Awards won by Priory Property Services, Stoke on Trent ST6 5AN



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