50% sales valuation accuracy
33% sales fee satisfaction
Mar 07,2016
Mar 07,2016
6
people found
this helpful
this helpful
They say you get what you pay for... if you go for these people you will end up with a firm that has pretty much zero internal or external communication and requires constant reminders to do the most basic things, about which they then frequently forget. I have done a lot of buying and selling property in Scotland and am a qualified property paralegal, so the process is hardly new to me, but I have never experienced anything like this.
To begin at the beginning: the photographs were so awful and misleading that I had to have them done again, and even then they were barely acceptable.
Regarding the For Sale sign, they do not have the normal option of Under Offer" or Sold subject to conclusion of missives" stickers as other firms do; just For Sale and Sold. I missed out on a better offer for that reason, as the person who would have offered the asking price assumed the sale was completed, when it was not.
I had to give them my ID details twice (or was it three times?) because they had mislaid them and forgotten I had given them; I was asked for my keys a month after I had dropped them in (fortunately I had had the foresight to ask for a receipt).
It is quite clear from the behaviour of the other side that this firm does not command much respect, and they most certainly did not fight my corner. I ended up with no say in the date of entry and concluded missives one day before my move.
On the Sunday before my move there was a mad scramble because the person dealing with my transaction had completely forgotten that I had a mortgage to redeem, despite a considerable body of e-mail correspondence on the subject, including reminders from me, over several weeks.
And then, on my return from work at 8.30pm on the day before the move I find an e-mail saying that the other side couldn't pay by CHAPS and so would have to pay by cheque â‚€‚“ which would take seven days to clear. I had no idea whether that meant my purchase couldn't go through and I wouldn't be able to move. I had a completely sleepless night. I had booked my removals for a specific time (you have to!) but could not be sure that I would be able to move, then or at all.
When I called on the day of the move I was told the transaction hadn't settled but to go ahead and move. I got to my destination and was told by the selling agents that due to an unspecified hitch (that's another thing about Mov8 â‚€‚“ the unspecified hitches, about which you can never get any information) I couldn't have the keys yet. I sat shivering in my car with my two cats (also shivering) for two hours waiting for information from Mov8. Finally I went back to the selling solicitors and was told all was well. They were astonished (I wasn't, not any more) that Mov8 had not phoned me to tell me.
I was amused to note, once my broadband was reconnected a week after my move, that the person who had been dealing with my transaction had clearly not paid any attention to my repeated warning that I would have no internet access for a week and they should either text or phone if they needed to contact me; no: they had e-mailed me.
Finally, I twice requested that my transaction be taken over by the head of conveyancing, as I had no confidence in the person who was doing it. The second time I even specified that I knew that would cost more. Nothing happened, and the person continued to deal with my transaction, with the results that I have listed above. I asked for a discount and got a very small one, but it in no way compensated for what I had been through for three months. At the meeting to sign the Disposition I was informed that no other clients stressed as I have done, and, at the end of the meeting, I'm afraid that's life". A course in customer service would not go amiss.
If you can remotely afford to do so, go to a proper firm of solicitors.
To begin at the beginning: the photographs were so awful and misleading that I had to have them done again, and even then they were barely acceptable.
Regarding the For Sale sign, they do not have the normal option of Under Offer" or Sold subject to conclusion of missives" stickers as other firms do; just For Sale and Sold. I missed out on a better offer for that reason, as the person who would have offered the asking price assumed the sale was completed, when it was not.
I had to give them my ID details twice (or was it three times?) because they had mislaid them and forgotten I had given them; I was asked for my keys a month after I had dropped them in (fortunately I had had the foresight to ask for a receipt).
It is quite clear from the behaviour of the other side that this firm does not command much respect, and they most certainly did not fight my corner. I ended up with no say in the date of entry and concluded missives one day before my move.
On the Sunday before my move there was a mad scramble because the person dealing with my transaction had completely forgotten that I had a mortgage to redeem, despite a considerable body of e-mail correspondence on the subject, including reminders from me, over several weeks.
And then, on my return from work at 8.30pm on the day before the move I find an e-mail saying that the other side couldn't pay by CHAPS and so would have to pay by cheque â‚€‚“ which would take seven days to clear. I had no idea whether that meant my purchase couldn't go through and I wouldn't be able to move. I had a completely sleepless night. I had booked my removals for a specific time (you have to!) but could not be sure that I would be able to move, then or at all.
When I called on the day of the move I was told the transaction hadn't settled but to go ahead and move. I got to my destination and was told by the selling agents that due to an unspecified hitch (that's another thing about Mov8 â‚€‚“ the unspecified hitches, about which you can never get any information) I couldn't have the keys yet. I sat shivering in my car with my two cats (also shivering) for two hours waiting for information from Mov8. Finally I went back to the selling solicitors and was told all was well. They were astonished (I wasn't, not any more) that Mov8 had not phoned me to tell me.
I was amused to note, once my broadband was reconnected a week after my move, that the person who had been dealing with my transaction had clearly not paid any attention to my repeated warning that I would have no internet access for a week and they should either text or phone if they needed to contact me; no: they had e-mailed me.
Finally, I twice requested that my transaction be taken over by the head of conveyancing, as I had no confidence in the person who was doing it. The second time I even specified that I knew that would cost more. Nothing happened, and the person continued to deal with my transaction, with the results that I have listed above. I asked for a discount and got a very small one, but it in no way compensated for what I had been through for three months. At the meeting to sign the Disposition I was informed that no other clients stressed as I have done, and, at the end of the meeting, I'm afraid that's life". A course in customer service would not go amiss.
If you can remotely afford to do so, go to a proper firm of solicitors.
Comment on agent fees
They are cheap. So was my house, at the price I finally sold it for, having, so it seems, missed out on someone who would have paid the asking price.
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reviewed by 'AVOID'
22nd May 2016
reviewed by 'Stewart'
7th Mar 2016
reviewed by 'Kate'
Opening Hours
Address
mov8 Real Estate
128 St Johns Road
Carstorphine,Ed
City of Edinburgh
EH2 8AX
0131 202 5444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 33% | £159,000 | £200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 2 | 0 | 2 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 20,2024
May 20,2024
0
people found
this helpful
this helpful
Cowboys, take your money to sell your property and do very little. Never sold my property and continues hazzle to pay for the job they never did plus charging for every single viewing separately at £30 each when in initial quote said it was per block. ...
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Feb 18,2017
Feb 18,2017
26
people found
this helpful
this helpful
Dozens of phone calls, countless emails. 3 times the number of no show viewings than actual viewings. From one day to the next another person dealing in some way with sale. Almost impossible to get to speak to who you want when YOU make the call?? ...
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Comment on agent fees
Bad concidering the service you receive. Felt as though I was selling it on my own without an estate agent.
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Sep 27,2016
Sep 27,2016
17
people found
this helpful
this helpful
I have never come across such blatant disinterest and lack of customer service as experienced with mov8. While you may save a few quid but you will almost certainly lose potential sales on your property too. The agents are rude, have no customer skills and ...
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Comment on agent fees
You get what you pay for
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Sep 28, 2016
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(1)
We are really sorry to receive a review like this and this certainly isn't in line with the values of our company nor the sort of service that we aim to provide to all of our clients and customers. Obviously it is quite difficult to respond without knowing who our client is in this case, however we are of course keen to resolve any issues you have had to your complete satisfaction so we should be grateful if you will please get in touch with us via [email protected] and we will look in ...
May 22,2016
May 22,2016
6
people found
this helpful
this helpful
I used mov8 as they are a fixed price estate agent. From the beginning the schedule was showing my neighbours rotting carport and my front door. They did not offer to reprint this. When I did get an offer on the house it took 24 hours ...
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Comment on agent fees
They did little and definitely overcharged for the little they did.
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May 26, 2016
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(1)
Hi Stewart. We are really sorry to hear this. We will be in touch with you and we will do everything in our power to resolve this matter to your complete satisfaction. ...
Mar 07,2016
Mar 07,2016
6
people found
this helpful
this helpful
They say you get what you pay for... if you go for these people you will end up with a firm that has pretty much zero internal or external communication and requires constant reminders to do the most basic things, about which they then frequently ...
read full review
read full review
Comment on agent fees
They are cheap. So was my house, at the price I finally sold it for, having, so it seems, missed out on someone who would have paid the asking price.
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Mar 14, 2016
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Hi Kate,
We are sorry to hear that you are not satisfied with the service you received. We treat customer satisfaction as our top priority and have already started an investigation into every aspect that you have mentioned in your review.
A member of our Senior Management Team will be in touch to seek to resolve everything to your complete satisfaction.
Kind regards,
MOV8 Real Estate ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We are sorry to hear that you are not satisfied with the service you received. We treat customer satisfaction as our top priority and have already started an investigation into every aspect that you have mentioned in your review.
A member of our Senior Management Team will be in touch to seek to resolve everything to your complete satisfaction.
Kind regards,
MOV8 Real Estate