I have had trouble with Bill Burn since day one (3 -4 years ago). I fortunately pulled the plug on dealing with him in September and get my rent direct now. He still owes me August's rent and the deposit from my tenant, which I have taken him to court for. The latest hot off the press news today from the court bailiff is that this company is no longer trading at this address, so I guess I can kiss goodbye to my o/s rent and deposit (fortunately it's only one month. I guess it could have been a lot more). I will engage another reputable agent and hope I don't get fleeced again. If anyone sees BIll Burn........