100% lettings valuation accuracy
50% lettings fee satisfaction
This company is no longer in business.
Nov 24,2015
Nov 24,2015
10
people found
this helpful
this helpful
I am 32 year old, employed woman, living on my own and had taken the property on for 6 months pending the purchase of my own house.
Lets put it this way, if I ran my department like this I would have lost my job 100 times over - the worst letting agent I have ever had the displeasure of dealing with. I was lucky that I had a brilliant landlord whom I ended up contacting directly!
I would like to take the opportunity to highlight what a disappointing service Harrison Murray and their maintenance department provided all of which I vocalised to my landlord directly (he has now moved to a new letting agent based on the bad experience we both had)
To mention a few points
- I did not see/receive/agree to or signed an Inventory/Property Condition List. I was promised this would be with me 7 days after starting my tenancy but was never received.
- The boiler stopped working over May Day Bank Holiday (first weekend in the month). I contacted the out of hours/emergency number and left a voicemail over the weekend with no response. I then called the office on the Tuesday (due to no response) and was transferred through the property management department where I raised my issues with a young lady who said she would call her engineers to arrange a time and that she or the engineer would call me later on that day to confirm everything. Again, no response. I then called again on Wednesday (finally managing to get through in the afternoon) and spoke to another lady who advised me that there was no record of any message on the emergency number or of my conversation or request the day before?!! The lady in question then said she would look into this and do what she could to resolve the problem and promised me a call back before the end of the day with an engineer's appointment. Very disappointingly I did not get a call back AT ALL from anyone.
By this point I had given up and emailed the landlord directly (thank god he had been kind enough to leave his contact details for me) to explain the situation (by this time I had been without hot water/heating for 5 days) and we agreed that I would call a plumber myself to get the problem fixed and get them to bill this back to him directly.
8 days without a working boiler and terrible service for both myself and the landlord who had taken out the fully managed agreement with them in fact, it has since been pointed out to me that perhaps I shouldn't have been paying rent for the days that a I was without hot water? I don't know much about tenant rights but it certainly is possible that they were in breach of their SLA's
Due to the service above any other problems were handled myself and resolved directly with the landlord. Surely, not the point of employing someone to manage the property?!!
Further to the boiler issue, I then received a slightly threatening letter in the post (received 07/09/2015) expressing that they had been trying to contact me to arrange a time to inspect the property - it was the first I'd heard about this. I had received no calls, voicemails, emails or otherwise asking to come and inspect. I was asked in this letter to call or email a third party managing agent to arrange a suitable time to do so which I did the same day and never received a response.
To clarify, I have never been difficult to contact, the landlord came to see me at the property in August as he needed to gain access to the loft area. This was all agreed without hitch via email correspondence so I don't really understand why HM were having such issues?!
Having now moved out of the property, I continue to have issues - firstly, upon emailing a letter of complaint to the main negotiator and her manager, the response I received was as follows:
Good Afternoon,
"Thank you for your email, the contents of which have been duly noted and the end date for your tenancy will be the 12th November 2015.
I can only apologise for the service for which you have received.
I hope this clarifies the situation but if I can be of any further assistance or if you have any questions or concerns then, please do not hesitate to contact us"
WOW - great customer service skills?! They haven't even bothered to investigate the problems and try and find a solution. They clearly don't give a monkeys about their customers.
Secondly, I am still waiting for my deposit - my landlord emailed me directly last week to say everything was fine on the checkout and upon chasing the agents today I was told that I hadn't received the money back because they didn't have my bank details. Pardon?? You have been taking money from me monthly for rent for a start - and secondly, why didn't you pick up the phone or email me for the details if you didn't have them anymore?!
To summarise the property was great, I had a great landlord who was very helpful however, my experience with Harrison Murray as a letting agent has been disgraceful.
Future renters and landlords beware - you will not get the service you pay for!
Lets put it this way, if I ran my department like this I would have lost my job 100 times over - the worst letting agent I have ever had the displeasure of dealing with. I was lucky that I had a brilliant landlord whom I ended up contacting directly!
I would like to take the opportunity to highlight what a disappointing service Harrison Murray and their maintenance department provided all of which I vocalised to my landlord directly (he has now moved to a new letting agent based on the bad experience we both had)
To mention a few points
- I did not see/receive/agree to or signed an Inventory/Property Condition List. I was promised this would be with me 7 days after starting my tenancy but was never received.
- The boiler stopped working over May Day Bank Holiday (first weekend in the month). I contacted the out of hours/emergency number and left a voicemail over the weekend with no response. I then called the office on the Tuesday (due to no response) and was transferred through the property management department where I raised my issues with a young lady who said she would call her engineers to arrange a time and that she or the engineer would call me later on that day to confirm everything. Again, no response. I then called again on Wednesday (finally managing to get through in the afternoon) and spoke to another lady who advised me that there was no record of any message on the emergency number or of my conversation or request the day before?!! The lady in question then said she would look into this and do what she could to resolve the problem and promised me a call back before the end of the day with an engineer's appointment. Very disappointingly I did not get a call back AT ALL from anyone.
By this point I had given up and emailed the landlord directly (thank god he had been kind enough to leave his contact details for me) to explain the situation (by this time I had been without hot water/heating for 5 days) and we agreed that I would call a plumber myself to get the problem fixed and get them to bill this back to him directly.
8 days without a working boiler and terrible service for both myself and the landlord who had taken out the fully managed agreement with them in fact, it has since been pointed out to me that perhaps I shouldn't have been paying rent for the days that a I was without hot water? I don't know much about tenant rights but it certainly is possible that they were in breach of their SLA's
Due to the service above any other problems were handled myself and resolved directly with the landlord. Surely, not the point of employing someone to manage the property?!!
Further to the boiler issue, I then received a slightly threatening letter in the post (received 07/09/2015) expressing that they had been trying to contact me to arrange a time to inspect the property - it was the first I'd heard about this. I had received no calls, voicemails, emails or otherwise asking to come and inspect. I was asked in this letter to call or email a third party managing agent to arrange a suitable time to do so which I did the same day and never received a response.
To clarify, I have never been difficult to contact, the landlord came to see me at the property in August as he needed to gain access to the loft area. This was all agreed without hitch via email correspondence so I don't really understand why HM were having such issues?!
Having now moved out of the property, I continue to have issues - firstly, upon emailing a letter of complaint to the main negotiator and her manager, the response I received was as follows:
Good Afternoon,
"Thank you for your email, the contents of which have been duly noted and the end date for your tenancy will be the 12th November 2015.
I can only apologise for the service for which you have received.
I hope this clarifies the situation but if I can be of any further assistance or if you have any questions or concerns then, please do not hesitate to contact us"
WOW - great customer service skills?! They haven't even bothered to investigate the problems and try and find a solution. They clearly don't give a monkeys about their customers.
Secondly, I am still waiting for my deposit - my landlord emailed me directly last week to say everything was fine on the checkout and upon chasing the agents today I was told that I hadn't received the money back because they didn't have my bank details. Pardon?? You have been taking money from me monthly for rent for a start - and secondly, why didn't you pick up the phone or email me for the details if you didn't have them anymore?!
To summarise the property was great, I had a great landlord who was very helpful however, my experience with Harrison Murray as a letting agent has been disgraceful.
Future renters and landlords beware - you will not get the service you pay for!
What agent could do to change your mind?
Remove themselves from the letting market entirely pending a complete shake up of their staff and service levels - a new maintenance department ( i'm not sure if this is outsourced but they are horrendous) and perhaps an education on how to treat their clients?Attached Filesnbsp;
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Latest Reviews
16th Mar 2020
reviewed by 'STEVE'
16th Feb 2020
reviewed by 'Mike'
29th Aug 2019
reviewed by 'farrah'
19th Jun 2019
reviewed by 'Kumar'
24th Nov 2015
reviewed by 'Disgruntled'
1st Oct 2015
reviewed by 'Darth'
Opening Hours
Address
Harrison Murray
7-9 Halford Street
Leicester
Leicestershire
LE1 1JA
0116 2537722
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £495 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 16,2020
Mar 16,2020
1
people found
this helpful
this helpful
Well what can I say!! An absolute joke!!!
I have just enquired about a property they are advertising for sale, and the possibility to view. Because I didn't want to share my personal details with a voice on the end of the phone I was ...
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Feb 16,2020
Feb 16,2020
0
people found
this helpful
this helpful
I have used HM lettings for a while but found them to be unsatisfactory. I get the impression that though this is my property the agency is more concerned about two things a] the concerns of the tenant are paramount. b] keeping the tenant in ...
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Aug 29,2019
Aug 29,2019
0
people found
this helpful
this helpful
Awful! Arranged for a viewing, no followup text for confirmation. tried calling but no one picks the phone up, A few days later, found that the property has been let. No contact from them to cancel the appointment....
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Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
I used HM to be the letting agent. The initial contact was very good. The letting manager came promptly and put the house on the market promptly. However, thereafter the response was poor. They claimed a tenant was interested and would take it on if ...
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Comment on agent fees
The quoted fee was fine, but is only meaningful if the work is done to satisfaction.
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Nov 24,2015
Nov 24,2015
10
people found
this helpful
this helpful
I am 32 year old, employed woman, living on my own and had taken the property on for 6 months pending the purchase of my own house.
Lets put it this way, if I ran my department like this I would have lost my job 100 times over ...
read full review
read full review
What agent could do to change your mind?
Remove themselves from the letting market entirely pending a complete shake up of their staff and service levels - a new maintenance department ( i'm not sure if this is outsourced but they are horrendous) and perhaps an education on how to treat their clients?Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 01,2015
Oct 01,2015
6
people found
this helpful
this helpful
Harrison Murray is a joke. When we first rented our property last year, they said that the place was cleaned. Particularly the stove. That was false, the stove was caked with grim and grease. We ended up purchasing an oven of our own, because we ...
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What agent could do to change your mind?
Answer their phones, hire competent staff and competent builders, and get repairs done quickly and properly when tenants need them. Communicate with your builders and inspectors, and stop giving people the run around.Attached Filesnbsp;
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Jun 23,2015
Jun 23,2015
4
people found
this helpful
this helpful
This agency is an absolute joke! Customer service is non-existent and I would advise people to stay away from them as far as possible. Unfortunately I only found this website after signing the contract with them. If I would have seen the reviews on this ...
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Jun 08,2014
Jun 08,2014
0
people found
this helpful
this helpful
I was a tenant with them until March 2014 and when I left the property they tried to make me pay for a bunch of structural problems. I had to dispute the issue with TDS, which I won but they still refuse to return the deposit, ...
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Apr 29,2014
Apr 29,2014
3
people found
this helpful
this helpful
Using Harrison Murray Lettings to "manage" the letting of my house has been the most miserable, tiring and worst customer experience of my life. The level of incompetency from start to finish with these people is astounding. The entire letting was mismanaged from the offset ...
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Aug 19,2013
Aug 19,2013
2
people found
this helpful
this helpful
We were renting a property for two and a half years and had never been late paying once. We were told out of the blue by our landlord that he may have to sell the property and that he wanted agents too come in and ...
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What agent could do to change your mind?
We all understand a contract. But as a tenant that has paid rent on time without fail and maintained the property too a good standard they could have had the decency to let us out of the last two weeks of notice. They were quick enough with the excuses for cheating us out of a whole weeks notice. I wouldn't deal with this company. This is our lives they are messing with.Attached Filesnbsp;
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Mar 20,2013
Mar 20,2013
2
people found
this helpful
this helpful
Harrison Murray have no idea of the concept of service let alone the ability to deliver it.
They say they fully checked the tenant but he turned out to be self employed and only paid the rent on time ONCE in six months. They allowed ...
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Mar 24,2012
Mar 24,2012
8
people found
this helpful
this helpful
I would never recomend this agency to anyone. There are never there when you need them and always behind your feet when they need something from you.
They were talking to me one things in person and writing completely the opposite!
I am so dissapointed ...
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