86% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Nov 23,2015
Nov 23,2015
2
people found
this helpful
this helpful
All members of staff that I had the misfortune of encountering at Sanderson James during my tenancy were collectively the most incompetent group of people I have ever come across. As soon as I had signed the tenancy agreement and handed over the extortionate agency fees, all 'care' from Sanderson James disappeared. I entered the property and it was FILTHY!!! I complained immediately but it took them nearly a week to send a 'cleaner' (who did nothing!) by which time I had thoroughly cleaned the majority of the property myself anyway. The bed (in a one bedroomed property) was held together with a shoelace and the fridge/freezer compartment was broken which meant that all items in my fridge became wet - it took them 9 WEEKS to finally sort this out and that was after several emails, phone calls and then eventual threat of not paying rent. Upon leaving the property I was accused of owing rent (because the incompetent staff are unable to do the simple job of checking a tenants account), I did not owe rent which they eventually realised, however, there was no attempt to apologise for their pure incompetence. The state of the property when I moved in was a joke, rubbish left in bins, dust, dirt and cobwebs everywhere, brown scummy marks all over the bathroom and mould all over the bedroom walls, yet Sanderson James had the cheek to try and charge me ƒÂ¯¿½180 for 'damages' when I left the property when I had had the carpets professionally cleaned and the entire flat scrubbed from top to bottom. The property had never been so clean! I raised this with the Tenancy Deposit Scheme (TDS) who awarded me back ƒÂ¯¿½115 (highlighting the level of Sanderson James' ridiculous claims) the ƒÂ¯¿½65 paid, however, was due to 'unclean bathroom tiles' the tiles had been scrubbed with a sonic scrubber and in no way were worse off than when I entered the property - the photographs taken by Sanderson James upon moving in were distant and of poor quality, however, miraculously upon leaving the property, photos taken were very close up and clear. Total con-artists.
Overall my experience with Sanderson James has been a diabolical experience from start to finish. No one in the office has any idea what the other members of staff are doing or how to even do their own jobs. I have lived in 6 properties over the last eight years whilst at uni and I have never once had a problem with an agency or lost a single penny from any deposit until I encountered Sanderson James. My advice is to avoid them at all costs if you value your sanity and your money - dealing with such incompetence for an entire year is very hard work!! However, if you are unfortunate enough to be with them already then, as I found, the only was to get them to pull their finger out is to threaten withdrawal of rent!
Overall my experience with Sanderson James has been a diabolical experience from start to finish. No one in the office has any idea what the other members of staff are doing or how to even do their own jobs. I have lived in 6 properties over the last eight years whilst at uni and I have never once had a problem with an agency or lost a single penny from any deposit until I encountered Sanderson James. My advice is to avoid them at all costs if you value your sanity and your money - dealing with such incompetence for an entire year is very hard work!! However, if you are unfortunate enough to be with them already then, as I found, the only was to get them to pull their finger out is to threaten withdrawal of rent!
What agent could do to change your mind?
Extortionate!Attached Filesnbsp;
Comment on agent fees
Extortionate!
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Feb 10, 2016
have to agree with this comment whole-heartedly. just appalling as a tennant.
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Opening Hours
Address
Sanderson James Ltd
902 Stockport Road
Levenshulme,Manchester
Greater Manchester
M19 3AD
0161 256 0808
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 100% | £76,000 | £230,000 |
| Lettings | 100% | 50% | £550 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 2 | 6 | 1 | 1 | 3 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 23,2020
Jul 23,2020
2
people found
this helpful
this helpful
They’re an absolute joke. We had to wait for 2 weeks for our money to be returned. In May we’ve paid the holding fee for a property where we were supposed to move in on July and then 2 days before the move in date ...
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Aug 13,2019
Aug 13,2019
0
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Hi all
I wanted to view a property at monton street in M14, the guy at the office said that the owner is willing to accept 165000 pounds ,
Then another guy called Chris at the Stockport office cancelled the viewing for the property scheduled for Saturday ...
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Jul 09,2018
Jul 09,2018
3
people found
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this helpful
I have had the misfortune of dealing with Sanderson James twice (I would have rented a diffrent property if i had known)
Late / unavailable to hand us keys costing us a fortune in van rental.
Then contacted me nonstop once I said I would be ...
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Comment on agent fees
Bad- no value for service
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Nov 12, 2018
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(1)
DO NOT LET FROM SANDERSON AND JAMES REDDISH ROAD gorton/reddish Stockport A Deceitful manager decided to add money onto my account to declare me in rent arrears and then refused to agree it was there mistake resulting in me ending up with real arrears as they also added to the problem as they couldn't handle my payments and would not keep an account of them argued with me was rude unhelpful and they lied to cover up their mistakes don't let from them they are building up a reputation for these t ...
Jan 26,2017
Jan 26,2017
3
people found
this helpful
this helpful
Sanderson James have had my property on the market for almost 8 months. When they initially visited their sales representative made a number of promises of which none of which were kept. I had to chase the branch on over 17 occasions to get simple things completed ...
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Jul 08,2016
Jul 08,2016
3
people found
this helpful
this helpful
When I decided to let my house five years ago I wanted the whole experience to be hassle-free. Sanderson James are consistently rated as being the best letting and estate agents in the area. Based on their reputation I decided to go with SJ and ...
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Comment on agent fees
Very reasonable and competitive.
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Apr 04,2016
Apr 04,2016
3
people found
this helpful
this helpful
A huge thanks to Tara for all her hard work in securing a new buyer for our house in Sunnybrow Park. Tara was very professional and proactive in steering the process to a quick completion...
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Comment on agent fees
Very competitive
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Jan 04,2016
Jan 04,2016
3
people found
this helpful
this helpful
Sanderson James found tenants swiftly and took care of all the details including moving all utility contracts into the tenants names and organising a tenancy deposit scheme. Very happy with their service and would definitely recommend!...
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Nov 23,2015
Nov 23,2015
2
people found
this helpful
this helpful
All members of staff that I had the misfortune of encountering at Sanderson James during my tenancy were collectively the most incompetent group of people I have ever come across. As soon as I had signed the tenancy agreement and handed over the extortionate agency ...
read full review
read full review
What agent could do to change your mind?
Extortionate!Attached Filesnbsp;
Comment on agent fees
Extortionate!
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Feb 10, 2016
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(1)
have to agree with this comment whole-heartedly. just appalling as a tennant. ...
Aug 24,2015
Aug 24,2015
4
people found
this helpful
this helpful
This was the first house that I have ever sold and I didn't have a clue where to start. I decided to go with Sanderson James as opposed to other local agents as they followed up on my initial enquiry and their level of customer ...
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Aug 07,2015
Aug 07,2015
2
people found
this helpful
this helpful
After searching endlessly for an agent online I decided to take a walk along Stockport road where there is a great selection of agents and I preferred dealing with someone face to face rather than using an impersonal online service. I spoke to a few ...
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Comment on agent fees
Worth the fees for the service I received.
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Aug 05,2015
Aug 05,2015
2
people found
this helpful
this helpful
After marketing my property with another agent for over 5 months with hardly no viewings and no updates I decided to change my agent. Emma came out to my property and promised me she would be able to sell my property for me. The team bent ...
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Jul 16,2015
Jul 16,2015
0
people found
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this helpful
I bought a house of Sanderson James and it was the worst buying experience I have had since becoming a investor 20 years ago, not to mention I have properties all over Manchester at least 25 off the top of my head I would never touch them ...
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What agent could do to change your mind?
I am a buyer there selling fees are too expensive there are some houses that have been on over 8 monthsAttached Filesnbsp;
Comment on agent fees
I am a buyer there selling fees are too expensive there are some houses that have been on over 8 months
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Jul 30, 2015
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Bianca has not worked for the company for 3 months and never worked out of the Levenshulme office also she was an apprentice who NEVER dealt with the sales process, I have no record of any of our investors buying 3 houses in the last year! We have no record of any of the events that this review is stating and therefor we would like this to be investigated further. What methods are you using to ensure these reviews are actually real? ...
May 18,2015
May 18,2015
2
people found
this helpful
this helpful
I am a Landlord Investor and have bought a number of properties over the years. I have dealt with many agents during this time. Sanderson James however will be crossed off my list for future though.
I bought a property in April 2015. I got the ...
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What agent could do to change your mind?
Well apart from the ‚£365 I lost which didn't go to them, we didn't actually get that far.Attached Filesnbsp;
Comment on agent fees
Well apart from the ‚£365 I lost which didn't go to them, we didn't actually get that far.
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Feb 10,2015
Feb 10,2015
2
people found
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this helpful
Ok so where do I start.... firstly I would like to thank Sanderson James for not only being a great agent that ACTUALLY sells your house. I was with another local estate agent for 13 months initially I had both agents come out and value my ...
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Feb 11, 2015
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(1)
Thank you for the great feedback , it was a pleasure selling your house and like I said we don't just sit back and let the house sell itself we put in a lot of work and effort and it pays off as you know. We have a lot of happy vendors and we will carry on doing what we do best and that's selling houses. Hope you are happy in your new home.
Emma O'Rourke ...
Jun 13,2014
Jun 13,2014
3
people found
this helpful
this helpful
I was a first time buyer with no experience of buying a property before Sanderson James made it simple and explained everything to me. They provided me with a great mortgage advisor and solicitors. They took me through the sale step by step, updating me ...
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Jul 22, 2014
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(1)
Thank you for your comments, Tara & Jordan are indeed assets to our team. ...
Feb 17,2014
Feb 17,2014
3
people found
this helpful
this helpful
I have just let my second house through SJ and I have always found them helpful, my rent is on time and they are open late which no other agent was incase I needed any updates but I have dealt with the sales and letting ...
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