Expensive and incompetent. They simply matchmake, take your money upfront and put their feet up during the tenancy. There's no incentive to help you once they have your money. They also give a master class in avoiding calls. Oh, he's out to lunch. I'll tell him you called.... What a loser. No one calls you back.
I didn't let them manage the property especially for 18% upfront charge. They charged 11.5% however for what is essentially a finders fee and then proceeded to 1. Fail to collect the rent, 2. Sit on tenants money when they did collect the rent and not pass it on (it go lost in the system....yeah right), 3. Charge me for check out costs because they couldn't reclaim it from the tenants and 4. Palm you off to anyone and everyone who bothers to pick up the phone.
You might receive slightly higher rents but they'll treat you like dirt. You'll end up being screwed by them somehow.
Avoid like the plague.
What agent could do to change your mind?
Do their job in a professional manner.
Too many complaints to suggest that they are doing an adequate job.
They have a polished face but it is run on a daily basis by incompetent staff who treat clients with contempt and offer no advice, presumably due to lack of expertise and also because they have the commission upfront.