The agent did not give the last months rent for the property and tried to use the depoit for last months rent with out asking (whitch is against the law) , they never get back to you when you call. Its the worst sercive ever and will tell people never to use there sercives as they cause a lot af problems when the tenatns leave. Will be writing to the local papers and MP on there bad practices. Also will be writing to the property ombudsman
The Property Ombudsman
4 Bridge Street
Wiltshire SP1 2LX
Tel: 01722 333306
Fax: 01722 332296
and the NAEA which can help landlords,
Client Money Protection - General
Should your agent misappropriate your rent, deposit or other funds the NFoPP will consider a claim to compensate you. This operates in the same way as the ABTA Bond for your holiday.
The Client Money Protection Scheme will compensate a landlord or tenant up to a limit of £25k. However, landlords are limited to a maximum of 3 months rent. The total maximum payable in respect of a member company would be £500,000. In any one year the scheme has a limit of £3million.
Further details of the scheme can be found here.
To enquire about making a claim email it to firstname.lastname@example.org.
NALS at The National Approved Letting Scheme
Tavistock House, 5 Rodney Road,
Cheltenham. GL50 1HX
Tel:01242 581712 Fax:01242 232518
Hope this information will help other landlords .