0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 10,2015
Sep 10,2015
2
people found
this helpful
this helpful
Possibly the worst experience of moving house. I moved into my first rented property and like most 19 year olds I was really excited.. However,if I had known that I would encounter half of the problems I've experienced I would never have moved in. Myself and my partner were lied to continuously throughout the process, we were told the house would be 'deep cleaned' before we moved in,which was the biggest lie of all. On our move date which was last Saturday we opened with the door and it was absolutely disgusting,I had to bleach everything before we could even think of putting anything in the cupboards,they are covered in mould and smell terrible. That evening we got locked out because a second door at the front of the house had closed behind us on the way out,the estate agents had told us they didn't have a key for it and it was being kept open for the meantime with a stone?, wow. We decided to put the heating on much to our disgust that they hadn't even bothered to check any of the electrics in the house and there has been no heating since Saturday( now Thursday) bare in mind this old house hasn't had anyone living here for months at all,I also suffer with severe asthma which they were aware of as we made them aware of the implications damp in the property can have on my condition. We then discovered the gas fire is not working along with the hob. On our viewing we asked if it would be possible to paint the property( currently a washed out blue) to a neutral colour or white. We were assured this would all be fine and landlord had apparently said it was all ok as long as it was done at a professional standard,good news!. We then double checked with the estate agents yesterday as we'd already payed for paints etc and someone to come out and decorate weeks ago,Rachel turned around and denied ever saying anything about painting,not only did she make us look like utter liars,why the hell would be put ourself out of pocket by going to all the trouble of getting someone in and paying for supplies? To top it all of we had constant issues with the furnishings as it was advertised as flexible furnishings,however when we asked if we were able to remove one wardrobe as we already had two,they refused as the landlord had no storage space for it,we had problems again and again with the simple removal and small furniture which simply highlighted that their was no flexibility at all? Why advertise something if you going to mess people around and refuse remove anything. I've never come across such an unprofessional company in my life. We also haven't received out infantry and we've been here 6 days can you believe it!!!! We've asked continuoulsy but clearly don't care enough to sort anything out. I really don't know how they can take money from hard working people and not do their side of the bargain. I'm completely disgusted to be quite honest,And I will be taking my complaints a lot higher, I'm not paying nearly £800 a month to live somewhere I'm really unhappy. It's just a shame it's so early on and I've had to put up with this when it's supposed to be the most exciting part.
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Latest Reviews
18th Oct 2016
reviewed by '_'
23rd Sep 2016
reviewed by 'ultirian'
Opening Hours
Address
Moginie James
51 Cathays Terrace
Cathays,Cardiff
Cardiff County
CF24 4HS
02920 345 345
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £750 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 18,2016
Oct 18,2016
3
people found
this helpful
this helpful
Very poor letting agent. As a tennant, in just the 3 months we have been living in the house we have encountered multiple problems. Contractors/maintenance not turning up on days specified. Jobs not carried out properly. Contractors arrricing at the house in announced when it ...
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Oct 26, 2016
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(1)
Hi, we are very sorry to hear of the above. Moginie James are a professional company and pride ourselves on our high levels of customer service. I'm not sure which property this is in relation to, but I would love to discuss this with you and resolve any issues. Please could you contact me at [email protected]
Nicola Gun - Branch Manager ...
Sep 23,2016
Sep 23,2016
4
people found
this helpful
this helpful
This review was deleted from Google+ Various times! So I feel I should post it on various sites so hopefully someone will actually get the usefull information!
When you initially look at Moginie James, you may think yourself with all these exuberant fees and all ...
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Comment on agent fees
Bad, High deposit, Compulsory credit checks and exuberant fees
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Sep 10,2015
Sep 10,2015
2
people found
this helpful
this helpful
Possibly the worst experience of moving house. I moved into my first rented property and like most 19 year olds I was really excited.. However,if I had known that I would encounter half of the problems I've experienced I would never have moved in. Myself ...
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Mar 07,2014
Mar 07,2014
3
people found
this helpful
this helpful
Terrible customer service--they are meant to be a go between for yourself and the Landlord..absolutely no communication, couldn't even get our bond deposit right. lived with a mouldy house for 3 years despite mentioning it to Moginie James at every inspection....
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What agent could do to change your mind?
Your job.Attached Filesnbsp;
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Mar 15, 2014
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(1)
Hi Alex,
I was concerned to read this review and would very much like to discuss the specifics with you. As I am unsure as to which property you are referring to, I can't comment on the issues you are raising here. However, we do pride ourselves on our customer service so please contact me either by calling the office on 02920 345 345 or emailing [email protected] for my attention.
Many thanks,
Nick ...
Oct 08,2013
Oct 08,2013
1
people found
this helpful
this helpful
Completely misled, misinformed and outright lied when showing us a property, late for every viewing appointment. Obnoxious, unprofessional and couldn't take criticism. As we found out when my partner is leaving a property let by them, they are unhelpful and not prompt in getting back ...
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What agent could do to change your mind?
Told the truth, been prompt, punctual, professional, and not kept money that wasn't theirsAttached Filesnbsp;
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Oct 22, 2013
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(1)
Hi Lee,
Thank you for your comments. We obviously take all feed back very seriously and are disappointed you currently have this view of Moginie James.
I would very much like to discuss this further with you, so please can you give me a call on 02920 345 345.
Many thanks,
Nick ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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