Moginie James
Cathays, Cardiff, CF24
1/5, 5 reviews
0% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction



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“This review was deleted from Google+ Various times! So I ......”

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Sep 23,2016
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By: 'ultirian'
Sep 23,2016
4 people found
this helpful
This review was deleted from Google+ Various times! So I feel I should post it on various sites so hopefully someone will actually get the usefull information!

When you initially look at Moginie James, you may think yourself with all these exuberant fees and all the house that you have to jump for that's not including the £250 plus credit check. this outfit would be extremely professional and outstanding service. yes you have to pay for the credit check to obtain a property for the year. unfortunately would be woefully wrong. I lived in a property for the year with this company as my captor. the problems started with me when there was down found in the house that I was a tenant in. when I moved into the property I specifically stated is there any problems with the house and is there anything I should be aware of. I was assured that there was nothing for me to be aware of and everything was in order. considering I am not a big earner and I had to fork out £900 for the deposits around £250 for the credit check and I say credit check in inverted commas. Because my credit is actually quite poor due to the fact that I was a very naughty boy when I was younger. They was more interested in me and my brother having a steady job and let me live there under the landlord's discretion. Guess what everyone there was problems there was damp running through the house rampantly throughout the winter. I've reported this numerous occasions 2 more candies change maintenance team. I will get onto them later As they are a separate entity completely from MoginieJames.
Needless to say throughout the year that I was living there I had to live in a damp house. the issues were not addressed and I left the house still damp for the next tenants. I did explain to the tenants when they came to view the house of the problem.
and to top of this cherry cake this company have been dragging their heels with the return of my deposit. it's been over 2 months and they still have not made goods with the return of the full or part of the deposit. the post move out report basically lists every single little detail in the hope that you do not get your deposit back at all. change the Letting Agency will not take responsibility for you deposit even though they took this deposit. and they keep calm and it off to the outside maintenance agency for them to deal with. The outside maintenance agency use Moginie and the landlord as scapegoats and time sinks.
The crux of the situation is this do not use this letting agency unless you absolutely have to. if you go into using this letting agency then go in with the preconditioned knowledge that you will not pay the last month's rent to recoup as much as a deposit as possible in good time. The process of getting a deposit back is apparently after 3 months. On top of having to find a new deposit plus rent for your new house you will have to wait 3 months and there's no guarantee you'll get any of the deposit back. did I mention you have to get insurance with costs around 8 £10 a month just to live in the house and apparently that can be used to get back at the deposit however that takes longer again.
ladies and gentlemen in the year 2016 we live in a supermarket of snake oil. Agencies like these tout their services to you saying things like they have for offices around Cardiff. but if you listen to the whole message this message is to Bolster the over inflated image of themselves I put landlords and investors at ease. the people who use the service and expect the service from them gets left at the wayside and burnt out like an expendable asset with no cash value after usage.
Use your head don't use this company.
Comment on agent fees
Bad, High deposit, Compulsory credit checks and exuberant fees
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Opening Hours
Address

Moginie James
51 Cathays Terrace
Cathays,Cardiff
Cardiff County
CF24 4HS
02920 345 345

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £750 £795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 5 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Very poor letting agent. As a tennant, in just the 3 ......”

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Oct 18,2016
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By: '_'
Oct 18,2016
3 people found
this helpful
Very poor letting agent. As a tennant, in just the 3 months we have been living in the house we have encountered multiple problems. Contractors/maintenance not turning up on days specified. Jobs not carried out properly. Contractors arrricing at the house in announced when it ...
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By: Branch Manager
Oct 26, 2016
View all comments (1)
Hi, we are very sorry to hear of the above. Moginie James are a professional company and pride ourselves on our high levels of customer service. I'm not sure which property this is in relation to, but I would love to discuss this with you and resolve any issues. Please could you contact me at [email protected] Nicola Gun - Branch Manager ...

“This review was deleted from Google+ Various times! So I ......”

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Sep 23,2016
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By: 'ultirian'
Sep 23,2016
4 people found
this helpful
This review was deleted from Google+ Various times! So I feel I should post it on various sites so hopefully someone will actually get the usefull information! When you initially look at Moginie James, you may think yourself with all these exuberant fees and all ...
read full review
Comment on agent fees
Bad, High deposit, Compulsory credit checks and exuberant fees
Was this helpful? Yes

“Possibly the worst experience of moving house. I moved into ......”

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Sep 10,2015
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Rachel
By: 'X'
Sep 10,2015
2 people found
this helpful
Possibly the worst experience of moving house. I moved into my first rented property and like most 19 year olds I was really excited.. However,if I had known that I would encounter half of the problems I've experienced I would never have moved in. Myself ...
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“Terrible customer service--they are meant to be a go between ......”

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Mar 07,2014
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Rachel
By: 'Alex'
Mar 07,2014
3 people found
this helpful
Terrible customer service--they are meant to be a go between for yourself and the Landlord..absolutely no communication, couldn't even get our bond deposit right. lived with a mouldy house for 3 years despite mentioning it to Moginie James at every inspection....
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What agent could do to change your mind?
Your job.
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By: Nick - Branch Manager
Mar 15, 2014
View all comments (1)
Hi Alex, I was concerned to read this review and would very much like to discuss the specifics with you. As I am unsure as to which property you are referring to, I can't comment on the issues you are raising here. However, we do pride ourselves on our customer service so please contact me either by calling the office on 02920 345 345 or emailing [email protected] for my attention. Many thanks, Nick ...

“Completely misled, misinformed and outright lied when showing us a ......”

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Oct 08,2013
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By: 'lee'
Oct 08,2013
1 people found
this helpful
Completely misled, misinformed and outright lied when showing us a property, late for every viewing appointment. Obnoxious, unprofessional and couldn't take criticism. As we found out when my partner is leaving a property let by them, they are unhelpful and not prompt in getting back ...
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What agent could do to change your mind?
Told the truth, been prompt, punctual, professional, and not kept money that wasn't theirs
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By: Nick - Moginie James
Oct 22, 2013
View all comments (1)
Hi Lee, Thank you for your comments. We obviously take all feed back very seriously and are disappointed you currently have this view of Moginie James. I would very much like to discuss this further with you, so please can you give me a call on 02920 345 345. Many thanks, Nick ...
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Awards won by Moginie James, Cardiff CF24 4HS



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