My Rooms
London, W1S
4.1/5, 151 reviews
76% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
78% lettings fee satisfaction

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“I found my room in North London thanks to Myrooms ......”

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Apr 21,2015
Minithumbup
By: 'Elisa'
Apr 21,2015
0 people found
this helpful
I found my room in North London thanks to Myrooms and I was very happy.
The room was high quality and close from the tube station and shops, so exactly what the agent told me.
The flat was very clean as well.
I would recommend this agency thanks to the high quality of services and flat.
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Opening Hours
Address

My Rooms
2 Mill Street
Mayfair,London
City of London
W1S 2AT
+44 (0)2074999070

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 78% £260 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 89 34 2 0 15 0 7 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Atrocious service - Filthy houses - Terrible maintenance...”

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Apr 23,2021
Minithumbdown
By: 'Aayushi Singh'
Apr 23,2021
2 people found
this helpful
Run for your life and do not think of trusting this company under any cost or circumstances. I was moving from Geneva to London and booked a room at Jocelin House, King's Cross — the room I was allotted was filthy, had cans, cartons and alcohol ...
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“Avoid at all costs! Terrible...”

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Apr 05,2021
Minithumbdown
By: 'Monik'
Apr 05,2021
0 people found
this helpful
I only saw the room on the day of moving in and it was nothing like the add. Very dirty the room and the whole flat. Horrible, disgusting and I refused to move in. I'm trying to get the contract cancelled so they don't ask ...
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“AVOID AT ALL COSTS - Listen to the reviews!!!...”

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Feb 17,2021
Minithumbdown
By: 'Joseph Grant'
Feb 17,2021
0 people found
this helpful
AVOID AT ALL COSTS - Totally not worth the hassle My Rooms are an awful company who are only operating so they can try to rip people off and scam them out of money. Even though we pay a premium for 'bills included' in our ...
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“IGNORE THE FAKE POSITIVE REVIEWS. THIS IS A COWBOY COMPANY WITH NO ETHICS!...”

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Feb 10,2021
Minithumbdown
By: 'Fabian Nilsson'
Feb 10,2021
2 people found
this helpful
Seriously avoid this company, it is one of the worst lettings experiences I have endured, and I've only been here for under a month. Make sure to read the contract before signing, it's full of all kinds of hidden fees. To just give a brief ...
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“They should get no star. Myrooms company is h......”

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Sep 30,2020
Minithumbdown
By: 'Cong'
Sep 30,2020
3 people found
this helpful
They should get no star. Myrooms company is horrible. They did not pay rent to landlord and did not maintenance the house. The house was full occupied and tentants all paid but they said tenants did't pay. So the landlord have not get paid for 3 ...
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“WORST SERVICE- I wish there was an option for......”

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Jun 30,2020
Minithumbdown
By: 'Anna'
Jun 30,2020
3 people found
this helpful
WORST SERVICE- I wish there was an option for less than 1 star. This is the worst agent you could ever come in contact with- delay in responses, no responses, rude and dismissive in very reasonable demands (leaks/ electricity shortage), deposit not returned, over-charged with no ...
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“Terrible. DO not use. I really do not unders......”

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May 04,2020
Minithumbdown
By: 'Amy'
May 04,2020
1 people found
this helpful
Terrible. DO not use. I really do not understand how the average for My Rooms is so high. Especially when you read the reviews and they all appear to have one star. I really could not express to you how bad My Rooms are. They ...
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“1 Fridge to share between 7 people......”

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Jan 27,2020
Minithumbdown
By: 'Ryan'
Jan 27,2020
1 people found
this helpful
1 Fridge to share between 7 people I have been loving here for 2 moths and still they cannot get a second fridge because they need to ask permission first!!!! From who I do not know Every body in the office is friendly when signing the contract the ...
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By: Ryan Miller
Feb 18, 2020
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£671 per month six rooms over £3500 and they cannot be bothered to make things easier. Still waiting for this fridge to magic itself into this house. This house is in Cricklewood advertised as in Kilburn 35 Westway the building to the left of this house is a garage door company and the beginning of an industrial area. It is doggy cannot even have my girlfriend feel safe walking at night by her self. This money must go on salaries, paying off debt and office rent in central London, None ...

“Ridiculously Awful...”

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Oct 31,2018
Minithumbdown
By: 'OUTRAGEDcustomer'
Oct 31,2018
3 people found
this helpful
Absolutely Awful. Would Highly NOT recommend. I moved into my flat in May and Tomorrow is the 1st November and I will still not have any Wifi in my flat. Totalling 7 months. They have ignored emails, calls and all points of contact. They have said ...
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Comment on agent fees
BAD
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By: Giulia Paola Licciardi
Nov 04, 2019
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I don't recommend it. They put fake ads on sites like spareroom but they actually have no room, contacted you asking you to go to their office and then they show you anything from the room you saw on the site previously. .I tried to cheer up information about the room I saw on the site but they didn't even think about what I was talking about. It s only a waste of time. ...

“Condescending...”

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Jul 11,2018
Minithumbdown
By: 'Customer'
Jul 11,2018
5 people found
this helpful
Very disappointing and customer service team treats you incredibly badly. Phone was hung up on me and general tone of conversation is as if they are doing you a huge favour by speaking to you. Shocking. Please also be aware that some of the reviews ...
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Comment on agent fees
Very high
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By: Agnese
Jul 18, 2018
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It is a really good company, everyone was really friendly and ready to help you out to find what you need. Really high service and the properly are really central and nice. During my stay in London I rent a double bedroom with them and for any problems they solved them super quickly. Thanks so much Myrooms for your help and availability! ...

“Never again...”

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Jul 11,2018
Minithumbdown
By: 'Never'
Jul 11,2018
5 people found
this helpful
Worst company ever take 250 pounds to move in and 250 if you want to move out. Will take every opportunity and make up lies to keep your deposit. Do nothing if not shown consequences and do not care anymore about tenants after you have signed the ...
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“Don't go there...”

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Jul 11,2018
Minithumbdown
By: 'Nick'
Jul 11,2018
3 people found
this helpful
They don't reply emails, don't address issues, don't care about you and don't pay your deposit back. Money wolves without any care for the customer!...
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Comment on agent fees
To ask 250 to start renting a d another 50 to stop the co tract is ludacris if you know they don't lift one finger for you
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By: Myrooms are frauds
Jul 29, 2018
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Myrooms are frauds. They break the law with the way they rent out places and do not protect your deposit. Please, stay away, except you have got a lot of time money and energy to waste!! After you call them out and they have no way of lying anymore, they just ignore you! That is what I call customer service. Most of the positive comments are written by them by the way. Why would people still be renting their places otherwise. Very fake letting agency and letting agents taking advantage of whome ...

“Agency...”

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May 29,2018
Minithumbup
By: 'Thibault'
May 29,2018
1 people found
this helpful
I had a good experience with this agency, price and quality are matching. Thank you Myrooms Recommended for sure to everyone...
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“NIce...”

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May 03,2018
Minithumbup
By: 'Muamad'
May 03,2018
0 people found
this helpful
Good Services, Myrooms very well done with staff and rooms Very Recommend to all the people looking for rooms! Thank you...
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“Samuel...”

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May 03,2018
Minithumbup
By: 'Samuel'
May 03,2018
0 people found
this helpful
The staff is great, I enjoyed my stay for 3 months I didn't have any issues at all. I will come back there soon and will rent from them again. Thank you for City Rooms...
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“Myrooms...”

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Apr 30,2018
Minithumbup
By: 'Luiz'
Apr 30,2018
0 people found
this helpful
I was totally pleased with the service that I've received from Myrooms. The reservation process was quick and easy and the Myrooms staff helped me throw it...
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“Well Done!...”

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Apr 26,2018
Minithumbup
By: 'Alvaro'
Apr 26,2018
0 people found
this helpful
I am from Spain, and I would like to recommend Myrooms for their great attitude from the Management and staff members. They were fantastic with me and I trust them from the beginning. All the issues sorted out!...
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“Good...”

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Apr 25,2018
Minithumbup
By: 'Malyk'
Apr 25,2018
0 people found
this helpful
The prices and the services they offer are really competitive, and always try to look forward to the costumers, with advices to live in London too.I'm definitely recommend this agency for sure to all my friends. Thank you very much my rooms...
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“Very good service...”

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Apr 23,2018
Minithumbup
By: 'Solange'
Apr 23,2018
0 people found
this helpful
Thank you myrooms for the lovely service. Specially Solange, always helpfull! The rooms are really good and clean! I will recommend...
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“Very Good...”

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Apr 10,2018
Minithumbup
By: 'Armando'
Apr 10,2018
0 people found
this helpful
Nice people, the staff is really competent I had a nice experience. I rented a nice room with quiet people and good price....
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“Stay away - dodgy...”

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Mar 21,2018
Minithumbdown
By: 'Faye'
Mar 21,2018
6 people found
this helpful
These people ask customers book a room they haven't seen in real life but only in video - this is not transparent but rather dodgy. Stay away!...
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Comment on agent fees
N/A
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By: Never again
May 23, 2018
View all comments (1)
Worst company ever Take 250 pounds to move in and 250 if you want to move out. Do nothing if not shown consequences and do not care anymore about tenants after you have signed the contract. Mess with you and treat you as if you are stupid. Make false promises they don't carry out. Don't do it! ...

“the worst agency ever ! they stole my money deposit .. if ......”

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Feb 20,2018
Minithumbdown
By: 'el'
Feb 20,2018
0 people found
this helpful
the worst agency ever ! they stole my money deposit .. if i knew what kind of scamers they are , i would never agree to stay with them ... 1/5 .. skip this agency .. impossible de work in good condition with them...
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Comment on agent fees
never call back ...
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“Todo genial, ningun problema y muy amables. Recomendable 100 por 100.Volveria ......”

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Jan 26,2018
Minithumbup
By: 'Aiman'
Jan 26,2018
0 people found
this helpful
Todo genial, ningun problema y muy amables. Recomendable 100 por 100. Volveria a repetir, muy atententos hasta El final y todos Los problemas Los solucionan rapido (Eng : All great, no problems and very friendly. 100% recommended 100% would repeat, very attentive to the end and all problems are solved ...
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Comment on agent fees
Muy bien. Muy agradable y atento hasta El final.
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By: Basel
Oct 15, 2019
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HE IS LYING BECAUSE HE WORKS THERE!!!! ...

“I had a lovely stay renting a room in Chelsea ......”

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Jan 25,2018
Minithumbup
By: 'Maddie'
Jan 25,2018
0 people found
this helpful
I had a lovely stay renting a room in Chelsea this year. The staff was very professional, answered all my questions in a timely manner, and ensured that I was happy and comfortable. Not to mention, I could tell they prioritized finding me a place ...
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Comment on agent fees
reasonable
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“I was studying English in London when I rented a ......”

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Jan 25,2018
Minithumbup
By: 'Ileana'
Jan 25,2018
0 people found
this helpful
I was studying English in London when I rented a flat in Kensington with My Rooms. The experience was great. The service is very professional and kind. I highly recommend it!...
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“Thank you to Myrooms for the efficient service in finding ......”

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Jan 24,2018
Minithumbup
By: 'Greta'
Jan 24,2018
0 people found
this helpful
Thank you to Myrooms for the efficient service in finding me a property. They really understood what I was looking for. Very patient and polite. I would definitely recommend this agency....
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“I had the opportunity to rent a room with this ......”

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Jan 24,2018
Minithumbup
By: 'Marta'
Jan 24,2018
0 people found
this helpful
I had the opportunity to rent a room with this amazing agency, the staff is friendly and helpful and I had really good time during my tenancy. I repeat, the staff is really amazing, I will be recommend for sure!!...
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“I had a chance to rent a room in central ......”

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Jan 23,2018
Minithumbup
By: 'Corinne'
Jan 23,2018
0 people found
this helpful
I had a chance to rent a room in central London with this great agency, the staff is friendly and helpful and I had really good time during my tenancy. I will be recommend for sure!!...
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“DO NOT RENT WITH THEM! STAY AWAY!They are very ......”

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Jan 22,2018
Minithumbdown
By: 'Ana'
Jan 22,2018
4 people found
this helpful
DO NOT RENT WITH THEM! STAY AWAY! They are very unprofessional, unreliable and don't care about getting a good service. They will not show you the flats and the photos or videos will be from years ago, when the property was newer. They also might ...
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Comment on agent fees
Too expensive for barely work done, at least to help me.
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“Myrooms is the worst letting agent I have dealt with. ......”

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Jan 10,2018
Minithumbdown
By: 'Shan'
Jan 10,2018
2 people found
this helpful
Myrooms is the worst letting agent I have dealt with. I was misled a few months ago in October - They took a £250 agency fee, a £950 deposit plus an additional £950 rent to secure a disgrace of a property. It was specifically a staff member named ...
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Comment on agent fees
£250 for absolutely nothing
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by My Rooms, London W1S 2AT


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