“Atrocious service - Filthy houses - Terrible maintenance...”
1 Star Review
Apr 23,2021
By:
'Aayushi Singh'
Apr 23,2021
Branch: London, 2 Mill Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N1
Branch: London, 2 Mill Street
Lettings (as a Tenant)
Postcode: N1
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Run for your life and do not think of trusting this company under any cost or circumstances. I was moving from Geneva to London and booked a room at Jocelin House, King's Cross — the room I was allotted was filthy, had cans, cartons and alcohol bottles from the previous tenants and the washroom had MOULD. The house seemed like it had no been cleaned for ages and ages, forget about fumigating the premises during the pandemic, I don't think MyRooms has even cared to look at the property's maintenance or cleanliness in months or even years. I moved in on the Easter weekend and vacated the property immediately and intimated my agent (Mihai - who falsified the house had WiFi and even an iota of cleanliness - both of which it did NOT). I visited their office and the lack of professionalism with which they deal with complaints is amazing. The Manager Goran was laughing in the course of our meeting and thought the idea of me wanting to vacate the house which was miles away from how it was advertised was somehow hilarious. The house is musty, disgusting and FAR AWAY FROM HOW IT WAS ADVERTISED. This is probably how the company makes money since they falsely advertise the status of their properties.
Until ten days of sitting on my complaint and me mentioning that I had a legal case against them for fraudulent misrepresentation — MyRooms had the courage of sending me a predated inventory with old photographs. This is fraudulent on multiple grounds. This company will send you old photographs of their properties rather than accepting they are selling you crap in the name of trust. As a single female relocating from Switzerland (where instances like this never happen) MyRooms had no courtesy of offering me the deposit or rent back, which of course is not happening anytime soon given their indifference to complaints.. The shamelessness of the company is clear since they are still running away with my rent and deposit (THEY OWE ME 1300 GBP) and do not seem to budge from their stance that their property is liveable! Take my two cents and do not trust the sham of a company that they are running. (Gianluca Leone who has the company under his name along with a bunch of other companies, all of which I'm sure are run equally poorly — I am sure this company has highly questionable ethics and are trying to shoot down bad reviews from REAL customers (and not the ones they have bought online))
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