Reeds Rains
Liverpool City Living, Liverpool, L2
3/5, 20 reviews
50% recommended
75% sales valuation accuracy
100% sales fee satisfaction
56% lettings valuation accuracy
42% lettings fee satisfaction

“Gaynor Hannon from lettings has managed this property for us ......”

Share on :
Mar 23,2015
Minithumbup
By: 'Lorna'
Mar 23,2015
0 people found
this helpful
Gaynor Hannon from lettings has managed this property for us over the past few years. The tenant has now vacated but we will be remarketing it. She also manages another property in West Kirby.
I have found her to be professional friendly but above all efficient.

Emails are quickly responded to ( my preferred contact method ) but with an urgent matter she will use her discretion and contact me by phone.

An asset
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Reeds Rains
24b North John Street
Liverpool
Merseyside
L2 9RP
0151 227 2027

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £135,000 £185,000
Lettings 56% 42% £450 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 2 4 3 0 1 1 1 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Shambolic...”

Share on :
Feb 01,2019
Minithumbdown
By: 'L. Derrick'
Feb 01,2019
3 people found
this helpful
Made and confirmed a 4pm appointment for a valuation. Travelled from London to Liverpool. Waited until 5.30pm at property but Agent Oliver did not show up.. no call, no replies to messages I left. When I eventually got hold of them the following week he ...
read full review
Was this helpful? Yes

“Terrible!!!!!...”

Share on :
Jan 29,2019
Minithumbdown
By: 'Displeased landlord'
Jan 29,2019
1 people found
this helpful
Utterly useless company who expect payment for delivering no service!!! Don't waste your time or your money with this company!! They are completely incompetent in delivering any kind of professional service. They'll even admit not doing as agreed but still expect you to pay them ...
read full review
Comment on agent fees
BAD!!!!! They shouldn’t bill anything at all if they’re not prepared to fulfil their contractual obligation and deliver a service for that payment
Was this helpful? Yes
By: Bee
Feb 02, 2019
View all comments (1)
Join the club. I was ripped off as a landlord for four years. Hopeless and I'm left thousands of pounds out of pocket thanks to their mismanagement. They don't do what they are contracted to do. ...

“New Tenant Allocated...”

Share on :
Jan 15,2019
Minithumbup
By: 'John Hayes Landlord OPW'
Jan 15,2019
0 people found
this helpful
I have dealt with Maggie over the last month both with releasing my old tenant and allocating a new one. Maggie has proved to be extremely competent and easy to talk to in all matters. She replies in a timely manner to any queries I ...
read full review
Comment on agent fees
Fees are fees all agents are more or less the same it's called competition.
Was this helpful? Yes

“Awful...”

Share on :
Dec 31,2018
Minithumbdown
By: 'Roger'
Dec 31,2018
0 people found
this helpful
We rented a flat with Reeds Rain estate agents located just off Matthew Street, Liverpool. We had several problems with them over around an 8 month period. One problem involved our washing machine being broken for 2-3 weeks when we had told them the day it ...
read full review
Was this helpful? Yes

“Simply The Best...”

Share on :
Aug 30,2018
Minithumbup
By: 'Colin'
Aug 30,2018
0 people found
this helpful
Branch Manager Justin has been amazing all the staff I have dealt with at the City Centre office have been professional, courteous, and extremely knowledgeable.it has been comforting to know that the sale of my house ( which is quite a stressful time) was made ...
read full review
Comment on agent fees
fees are excellent when you consider how proactive the team are in selling the property
Was this helpful? Yes
By: Reeds Rains
Aug 31, 2018
View all comments (1)
I'm so glad that Justin, Emma and the rest of the team gave you a great experience Colin. If you recommend our services to friends or family then both you and they can earn £50 worth of Amazon.co.uk Gift Cards when you sign up to our Refer A Friend scheme. More details at reedsrains.co.uk/refer-a-friend ...

“Renting Property...”

Share on :
Jul 10,2018
Minithumbup
By: 'Peter McCormick'
Jul 10,2018
0 people found
this helpful
Excellent Service, Kept me informed throughout the process. Excellent customer service. Information received was accurate, and she was very helpful Thank you -...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Reeds Rains
Jul 11, 2018
View all comments (1)
Thanks so much for your review Peter. It's great to have your feedback. You could earn rewards by signing up to our refer a friend scheme and recommending our services to a friend who's thinking of selling or letting. You will receive a £50 Amazon.co.uk Gift Card for every friend who completes a sales or lettings valuation. Find out more here: reedsrains.co.uk/refer-a-friend ...

“Useless and incompetent...”

Share on :
May 17,2018
Minithumbdown
By: 'FedupinAigburth'
May 17,2018
0 people found
this helpful
Terrible. Do not use! Just so fed up with the awful service received by Reeds Rain. Throughout the whole buying process they've been useless. We bought the house over two weeks ago. Still waiting on the back door key! Fobbed off constantly by the staff, ...
read full review
Was this helpful? Yes
By: Reeds Rains
May 23, 2018
View all comments (1)
I'm sorry you are disappointed with the service received. Neither we nor the seller held a back door key for the property. We have introduced you to our lock smith and have offered to cover the cost of having the lock changed. Reeds Rains ...

“Reeds Rains South Castle Street Liverpool, manage my property. I ......”

Share on :
Feb 16,2018
Minithumbup
By: 'Barrett'
Feb 16,2018
0 people found
this helpful
Reeds Rains South Castle Street Liverpool, manage my property. I wish to convey my special thanks to a member of staff,Tammy Harper. Tammy has been a most helpful person, in resolving a matter with the Liverpool City Council. She has acted professionally, a pleasant ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“We recommend Reeds Rains for letting out properties in Liverpool ......”

Share on :
Dec 22,2017
Minithumbup
By: 'Paul & Kath Kerr'
Dec 22,2017
0 people found
this helpful
We recommend Reeds Rains for letting out properties in Liverpool city centre as they have provided us with an excellent service. We placed our apartment in Tower Buildings on the market a month ago and they have found a suitable tennant on a long term ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Appalling service. Turned up for a viewing and nobody arrived ......”

Share on :
Dec 05,2017
Minithumbdown
By: 'Thomas G'
Dec 05,2017
0 people found
this helpful
Appalling service. Turned up for a viewing and nobody arrived or contacted me to inform me as to why. I then called to ask whether anybody would be turning up and was advised they would contact the agent and call me back. I never received ...
read full review
Was this helpful? Yes
By: Stuart Giddens, Reeds Rains
Dec 08, 2017
View all comments (1)
Hi Thomas. We're really sorry this was your experience. The branch would like to contact you directly to offer a personal apology, but are unable to find any contact details matching your name. If you could ring 0151 227 2027 or email Liverpool@reedsrains.co.uk we'd love the opportunity to put this right. ...

“They lied telling me the damp in property was all ......”

Share on :
Oct 05,2017
Minithumbdown
By: 'Stacey'
Oct 05,2017
0 people found
this helpful
They lied telling me the damp in property was all sorted out and in actual fact it had never been touched, reported the problem 3 days after I moved in in early July, it took until late August for someone to even come out and look ...
read full review
Comment on agent fees
They halved the fees from £240 to £120 if I paid it the day I viewed, with no chance of a refund, I understand why now as they just wanted to get the property let
Was this helpful? Yes

“I had a very positive experience with Reeds Raines in ......”

Share on :
Oct 01,2017
Minithumbup
By: 'Emmett'
Oct 01,2017
0 people found
this helpful
I had a very positive experience with Reeds Raines in Liverpool. I found the staff polite, attentive, organised and easy to speak to. They were an enormous help, both in arranging viewings of rental properties and in organising everything once I had selected a property. ...
read full review
Comment on agent fees
The agent's administrative fees were reasonable.
Was this helpful? Yes

“The worst customer service we have ever received, this place ......”

Share on :
Sep 21,2017
Minithumbdown
By: 'Worse estate agents!!!'
Sep 21,2017
1 people found
this helpful
The worst customer service we have ever received, this place really is a joke of an estate agents. We had rented through City Residential for a year with no problems, then our landlord decided to change to Reeds Rains City Residential Liverpool in Dec 2015, and ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“if I could award zero starts I would. I have ......”

Share on :
Sep 17,2017
Minithumbdown
By: 'frustrated landlord'
Sep 17,2017
2 people found
this helpful
if I could award zero starts I would. I have just again emailed to ask why I had no reply to my queries raised a month ago. and that is just another in a long line of formal complaints which are routinely ignored. this branch ...
read full review
Comment on agent fees
Not worth any payment at all
Was this helpful? Yes
By: Reeds Rains
Sep 18, 2017
View all comments (1)
Hello, Please email our Customer Relations Dept on rrcustomerrelations@reedsrains.co.uk with the details of your complaint, including the property address, so that we can investigate. Once received your email will be acknowledged within 24 hours (excluding weekends and bank holidays), and you will receive a response within 15 working days from receipt of your email. If longer is required you will be notified in writing with an explanation and indication of timescale. Thanks Stuart - Re ...

“I used reeds reins to buy my house and organise ......”

Share on :
Sep 11,2017
Minithumbup
By: 'Laura'
Sep 11,2017
0 people found
this helpful
I used reeds reins to buy my house and organise my mortgage. Specifically Miss Bowman helped me arrange the mortgage and find the correct deal for myself. Miss Bowman was very helpful and answered any questions I had and followed up the mortgage for me. ...
read full review
Comment on agent fees
The fees were good considering the amount of work that had to be done to find the correct mortgage for myself.
Was this helpful? Yes

“Reeds Rains in Neston (Wirral) have just sold our house. ......”

Share on :
Nov 04,2016
Minithumbup
By: 'Dennis Thomas'
Nov 04,2016
0 people found
this helpful
Reeds Rains in Neston (Wirral) have just sold our house. They did it within 10 days, they did it towards the upper end of previous local sales, they did it extremely efficiently and not only that but with such pleasant natures. I would not hesitate to ...
read full review
Comment on agent fees
We negotiated a discounted fee to match the joint agent our house was up for sale with.
Was this helpful? Yes

“When choosing an agent to market my apartment in Liverpool ......”

Share on :
Oct 10,2016
Minithumbup
By: 'rdliverpool'
Oct 10,2016
0 people found
this helpful
When choosing an agent to market my apartment in Liverpool I visited several offices and was unimpressed with the lack of professionalism. However on visiting Reeds Rains on North John Street I was immediately impressed with the staff. The manager arranged to visit my home ...
read full review
Comment on agent fees
The agent's fees were fair and represented good value for money.
Was this helpful? Yes

“A nightmare from start to finish. Reeds Rains provided no ......”

Share on :
Feb 16,2016
Minithumbdown
By: 'Lpool1'
Feb 16,2016
0 people found
this helpful
A nightmare from start to finish. Reeds Rains provided no assistance whatsoever in maintenance issues. It took 2 and a half months for them to arrange a contractor to fix a broken flush (which was broken prior to moving in). The bed slats and the bed ...
read full review
Was this helpful? Yes

“Despite paying for Reeds Rains 'premier management service', they missed ......”

Share on :
Nov 26,2015
Minithumbdown
By: 'Terry R'
Nov 26,2015
2 people found
this helpful
Despite paying for Reeds Rains 'premier management service', they missed four inspection reviews in four years, thus negating the terms of the landlords insurance. This could have been very serious in the event of a claim on the insurance. A small part settlement amount was ...
read full review
Was this helpful? Yes

“Gaynor Hannon from lettings has managed this property for us ......”

Share on :
Mar 23,2015
Minithumbup
By: 'Lorna'
Mar 23,2015
0 people found
this helpful
Gaynor Hannon from lettings has managed this property for us over the past few years. The tenant has now vacated but we will be remarketing it. She also manages another property in West Kirby. I have found her to be professional friendly but above all ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:07 PM 04/07/2018 by allAgents

Awards won by Reeds Rains, Liverpool L2 9RP


As Seen On

Find the Best Agent to
Sell or Rent Your Home