Glasgow, G1
4.4/5, 114 reviews
84% recommended
73% lettings valuation accuracy
83% lettings fee satisfaction
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“From the very first phone call the staff were rude.......”

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Mar 19,2015
Minithumbdown
By: 'Sinbin'
Mar 19,2015
5 people found
this helpful
From the very first phone call the staff were rude.
I was given unannounced visits which I was told they had let me know in advance via letter ( I recieved no such letter informing me of said visit)
They forgot to set up the very first standing order and proceeded to blame myself for their mistake.
I had only been in property 3 months to be told my lease wouldn't be re newed as I had a Yorkshire terrier. Even though it was agreed within my lease and I made sure that it was in my lease. Because of this I asked GSL if it was possible for us to vacate the property earlier than the agreed 6months lease term. They did not get back to us regarding this and I only found out that they had agreed to this when a prospective tenant showed up at our door stating they had leased the propert a full 2 months before my lease was up......
I would never treat anyone they way GSL treated us. They are a joke of a company.
I will not be recommending this shambles of a Company to anyone and I would urge anyone looking to lease,buy with this company to look elsewhere.
What agent could do to change your mind?
The deposit was twice the rent and after we had vacated the property they tried to only give us back half the deposit.... As they didn't know it was two months
Attached Filesnbsp;
Comment on agent fees
The deposit was twice the rent and after we had vacated the property they tried to only give us back half the deposit.... As they didn't know it was two months
Was this helpful? Yes
By: Sharon Campbell
Aug 28, 2015
Please advise what property address you were living in as I would like to respond to your issues.

What I would say is that all of our properties do not accept dogs. I would point out there is no section of any lease that deals with animals in the property.
Standing Orders are managed by the individual that has the account and not a third party. We are unable to manage tenants deposits, therefore it is up to the tenant to ensure that their standing order is in place for their rent payment to be sent.
We never carry out unannounced visits. All our visits are communicated by telephone, letter and text. Sometimes tenants change numbers and do not advise us.

You seem to contradict yourself with regards the notice period. In one sentence you have said that you wanted to leave early and then when we found a tenant to allow you to leave early you are hot happy with that?? I would suggest that this is good customer service and most agents would hold you to the duration of your lease.

I presume your complaint is centred round the fact that you failed to advise us you had a pet and when this was discovered and you were given your notice you have taken great umbrage at this and have gone out of your way to give our company a bad reference. Our actions merely demonstrate that we were acting on our landlords behalf ensuring that no pets were in the property and carrying out the service we are paid to do.

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Opening Hours
Address

GSL Lettings
27 Oswald Street
Glasgow
City Of Glasgow
G1 4PE
0141 465 6600

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 73% 83% £350 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
59 7 35 7 1 0 0 0 1 4
Areas covered
  • G1
  • FK2
  • G3
  • G4
  • G2
  • G12
  • EH1
  • G9
  • EH2
  • G10
  • EH3
  • G11
  • ML1
  • G43
  • ML2
  • G7
  • ML3
  • G8
  • FK1
  • G5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA SAL LPS
Latest Properties

No Properties

“I was a tenant with GSL for over six years. ......”

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Jan 13,2020
Minithumbup
Jane
By: 'Bruce Young'
Jan 13,2020
0 people found
this helpful
I was a tenant with GSL for over six years. For much of that period my point of contact was Jane Leonard who I found to be extremely helpful and supportive....
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“Anytime I have dealt with Jane I have found her to be very professional and friendly she always responds to any requests always calls me back...”

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Jul 12,2019
Minithumbup
Jane
By: 'Hugh Garrity'
Jul 12,2019
1 people found
this helpful
I always find Jane easygoing and friendly easy to deal with and very professional she always returns my call and assists with any requests...
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Comment on agent fees
Fees are fair
Was this helpful? Yes

“Overall review...”

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Jul 03,2019
Minithumbup
Chloe
By: 'Liza Selfridge'
Jul 03,2019
1 people found
this helpful
Very clear communication and promptly with issues and responses. Overall I am very happy with Chloe and can recommend her for others....
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“Chloe Simeon...”

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May 03,2019
Minithumbup
Chloe
By: 'Stuart'
May 03,2019
1 people found
this helpful
Chloe is responding to my clients problems and my issues in a prompt and professional manner. That is the main service I require from GSL...
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Comment on agent fees
average
Was this helpful? Yes

“Good Service...”

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May 02,2019
Minithumbup
Chloe
By: 'Imy'
May 02,2019
1 people found
this helpful
Chloe has been my letting manager for a year and half now and has given me prompt, professional and quality service. She is responsive to my queries and informs me with sufficient time if I have any landlord responsibilities coming up for action or renewal. ...
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Comment on agent fees
Their fees are reasonable and reflect the service they provide.
Was this helpful? Yes

“Outstanding Service in Every Aspect...”

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Apr 30,2019
Minithumbup
Grace
Steven
By: 'Bart Kuiper'
Apr 30,2019
1 people found
this helpful
I have been with GSL Lettings for approximately 9 years, having originally signed up with them before emigrating from Scotland to Australia. GSL have consistently provided an outstanding level of service over the entire period I have been with them. Living on the other side of ...
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Comment on agent fees
When I first joined GSL I had 4 properties and was happy with the management fee that was negotiated.
Was this helpful? Yes

“Customer service...”

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Apr 29,2019
Minithumbup
Jane
By: 'Steven Forbes'
Apr 29,2019
1 people found
this helpful
I've been dealing with Jane thru all my time being a landlord and thru good and bad Jane has always went that extra bit further for me in many situations! Always with a happy professional attitude and always responds to my emails or phone calls ...
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“Mr...”

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Apr 28,2019
Minithumbup
Steven
Chloe
By: 'Jiandong'
Apr 28,2019
1 people found
this helpful
When I enquiry something to the staff, they always respond in time and help a lot. Sometimes they make constructive proposals and help me save money....
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Comment on agent fees
Good
Was this helpful? Yes

“Great Experience...”

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Apr 25,2019
Minithumbup
Grace
Hazel
By: 'Ryan J Marshall'
Apr 25,2019
1 people found
this helpful
This is the first time i am renting a home on my own, and both Grace and Hazel couldn't have been any better to deal with. Hazel was great when it came to the viewing and explaining everything, as was Grace when it came to ...
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Comment on agent fees
Very Good
Was this helpful? Yes

“Prompt and helpful...”

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Apr 25,2019
Minithumbup
Chloe
By: 'Chris O'
Apr 25,2019
1 people found
this helpful
Chloe has helped with a number of tasks and issues with the flat. This has not always been easy as the tenant can sometimes be difficult to reach but nevertheless she has worked hard to ensure everything was resolved as quickly as possible....
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Comment on agent fees
good
Was this helpful? Yes

“Brilliant service...”

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Apr 25,2019
Minithumbup
Jane
By: 'Franco Emanuel Quiroz Acevedo'
Apr 25,2019
1 people found
this helpful
In our experience in private letting Jane Leonard has been the most patience, competent, polite, professional and kind. We did have a minor problem with the electricity in the property but Jane managed to fix it quickly and efficiently by the next day and was ...
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Comment on agent fees
Good
Was this helpful? Yes

“Perfection...”

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Apr 24,2019
Minithumbup
Grace
By: 'Aldo C'
Apr 24,2019
1 people found
this helpful
Having had an issue recently (not either parties fault) Grace was so professional courteous and understanding in dealing with the issue to prevent further confusion. I honestly can't fault Grace or GSL in any way shape or form. I've been a tenant for many years ...
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“Organised and Friendly...”

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Apr 24,2019
Minithumbup
Jane
By: 'Vineet Seth'
Apr 24,2019
1 people found
this helpful
I've been moved to this property two and half years ago and from day one Jane dealt with every matter with friendly smile. All the matter been quickly and timely resolved during my stay. Thanks to Jane for making our stay comfortable....
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Comment on agent fees
Good
Was this helpful? Yes

“Viewing and renting...”

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Apr 24,2019
Minithumbup
Jane
Steven
By: 'Nicola McGuire'
Apr 24,2019
1 people found
this helpful
When I went to my flat viewing Steven was very helpful had all the info about the flat I needed and he was friendly. Once I had decided to rent the flat Jane was very helpful getting me set up and answered all my questions ...
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Comment on agent fees
They have done everything they posibly could have to help me.
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“Excellent service...”

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Apr 24,2019
Minithumbup
Steven
By: 'Raphael'
Apr 24,2019
1 people found
this helpful
I am landlord client of GSL Lettings for a number of year and I have consistently received an excellent level of service from them. Steven Craig in particular has been very knowledgeable on all matters relating to landlord/renting regulations and has been quick to ...
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Comment on agent fees
competitive
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“Great service...”

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Apr 24,2019
Minithumbup
Jane
Steven
By: 'Kelly'
Apr 24,2019
1 people found
this helpful
Hi I would highly recommend GSL letting agency to everyone. Good service and trustworthy people. I've been with them for many years now and they are never let me down ....
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Comment on agent fees
Good
Was this helpful? Yes

“Good Service...”

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Apr 24,2019
Minithumbup
Steven
By: 'Male 33'
Apr 24,2019
1 people found
this helpful
Service was good and generally efficient although at times email response was not as prompt as I would have likedbut was generally as there was no update and as soon as there was something to report info was provided. Would recommend / use again....
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Comment on agent fees
Fees were as expected. No issues.
Was this helpful? Yes

“Review...”

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Apr 24,2019
Minithumbup
Chloe
By: '1981sg'
Apr 24,2019
1 people found
this helpful
Chloe has always been extremely helpful when there are any issues and is excellent at explaining any issues. I feel very confident that if there is an issue that needs rectifying Chloe will be able to help. ....
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“Hugely helpful...”

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Apr 23,2019
Minithumbup
Grace
By: 'DebbieW'
Apr 23,2019
1 people found
this helpful
Grace has helped me through the rental process and several times when something has needed fixing in the flat. She not only makes the arrangements for me, but keeps me informed and guides me to what I need to do, when appropriate. This is a ...
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Comment on agent fees
reasonable
Was this helpful? Yes

“Good communication...”

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Apr 23,2019
Minithumbup
Steven
By: 'Vivian Sung'
Apr 23,2019
1 people found
this helpful
Steven and his team are all professional to provide a smooth and efficiency service to me. Highly recommend to all landlords....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Gets the job done!...”

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Apr 23,2019
Minithumbup
Steven
Sharon
By: 'JC'
Apr 23,2019
1 people found
this helpful
The agents handles the lettings professionally, efficiently and fast which leaves you hassle free and without worry. They keep you updated on what's happening with lettings and they get back to you very promptly....
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Was this helpful? Yes

“Excellent service from Jane Leonard...”

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Apr 19,2019
Minithumbup
Jane
By: 'Stephen'
Apr 19,2019
1 people found
this helpful
Miss Jane Leonard from GSL Lettings has provided excellent and very professional service throughout the years. I would recommend Jane to others....
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Was this helpful? Yes

“1st class service & support...”

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Apr 19,2019
Minithumbup
Grace
By: 'Mike Hutchinson'
Apr 19,2019
1 people found
this helpful
I have used GSL for a numbers of years now on a fully managed service for the flat we let out in the city centre. There have been numerous maintenance requirements both planned and reactive over past years and we have found GSL but most ...
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Comment on agent fees
Agent fees appear to be comparative to other agents fees both locally and Nationally.
Was this helpful? Yes

“Excellent staff very prompt with work...”

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Apr 18,2019
Minithumbup
Chloe
By: 'Ram'
Apr 18,2019
1 people found
this helpful
Great to work with sorted the tenant mess quickly and moved the next tenant in the quickest possible time Very good and excellent team working...
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Comment on agent fees
Good
Was this helpful? Yes

“Wonderful customer service...”

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Apr 18,2019
Minithumbup
Jane
By: 'Carla Zonfrillo'
Apr 18,2019
1 people found
this helpful
Jane has been a fantastic agent from the start - everything was made easy for me and all done with a smile and a very warm friendly personality....
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Comment on agent fees
happy with fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure

How to make a Complaint:

GSL Lettings are a voluntary member of The Property Ombudsman Scheme (TPOS) for lettings and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place for lettings.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers satisfaction at Manager level.

Stage One Property Manager
Complaints should, in the first instance, be directed to the appropriate Property Manager you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

Stage Two Director
Should the Property Manager not be able to resolve your complaint to your satisfaction, you can refer the matter to a Director who will respond within 14 working days from receipt.

Stage Three The Property Ombudsman
Once the internal GSL Lettings complaints procedure is exhausted, which includes receiving a Final Viewpoint letter from a Director, you may approach the Ombudsman.
Contact details for the Ombudsman will be included in the Final Viewpoint letter.
For your information:
You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
Last updated at 2:29 PM 23/03/2018 by Jenna.b Jenna.b

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