“Like a previous reviewer said, I'm also not sure where ......”
1 Star Review
Feb 15,2015
By:
'Mandy'
Feb 15,2015
Branch: Walton On Thames, 66 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1675
Would you recommend?: No
Postcode: KT12
Branch: Walton On Thames, 66 High Street
Lettings (as a Tenant)
Rent PCM: £1675
Postcode: KT12
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people found
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Like a previous reviewer said, I'm also not sure where to begin with Aston Mead! I am a tenant with whom the property I was renting was being let by Rochills Estate Agents who were always courteous, lovely and professional. In comparison Aston Mead were shocking! They literally elbowed their way into allowing the landlord to advertise with them by telling him they had a tenant who wanted to rent the property for 3 years without anyone even viewing it! They then arranged to come round and photograph the property and listed it as per the normal channels and set up viewings. I made it very clear to the agent (Charlie from Aston Mead) when he came round that I didn't want anyone in my home unless I was present. However, I got a text from Charlie while I was out of the country asking if a viewing could take place the next morning so I asked him to wait until I was home the following day, a delay of just 24 hours. Aston Mead decided to completely ignore my request and let themselves and the prospective tenants into my home anyway! Fortunately my housemate was home and caught them or I would never have known, which I'm sure was their intention. To say I was upset about having strangers in my home whilst I was away is an understatement and from what I've heard subsequently about Aston Mead this kind of behaviour is commonplace! They clearly have no respect for people's privacy OR the law and furthermore upon expressing my anger to all three company directors, I had nothing in response from any of them - just a half hearted letter of apology from the agent himself. The matter is now being referred through the Ombudsman and under no circumstances would I ever recommend anyone deal with this company who clearly have so little regard for people and have absolutely zero customer service skills!!
What agent could do to change your mind?
They could change their entire attitude and practices, learn to respect customers privacy and requests and adhere to the law!
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