Just had a wonderful bournemouth holiday courtesy of Bournecoast. Staff were helpful and polite over the phone and helped us get a last minute booking for 5 days. All instructions were clear. We found the key and let ourselves into a lovely, clean, bright flat. It had all the basic necessities plus maps and guides to the local area which was really helpful. Everything worked well in the flat (some freeview channels didn't work but wasn't too bothered) and it was great to spend time there. I would definitely book a holiday again with Bournecoast and have already recommended them to friends.