75% sales valuation accuracy
80% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Dec 01,2014
Dec 01,2014
10
people found
this helpful
this helpful
Summary: Rude, unresponsive, poor customer service, unreliable.
This review is written from the perspective of a customer looking to rent a property through Robert Ellis. In summary I would recommend potential customers of Robert Ellis to stay away, especially from their lettings office.
Several weeks ago my partner and I found a potential property on RightMove (property letting site), so we called Robert Ellis to book a viewing. We also called several times during the week leading up to the viewing, this was in order to validate that the viewing was still confirmed and there were no issues. Due to currently living in cornwall, we had to make the trip up to Long Eaton, this involved several hours travel. However after viewing the property and attempting to make an offer to secure it, we were told we would be unable to do so as we lived too far away for a visit to our existing property to take place.
Due to this fact we asked for a refund on our travel costs, as they could have cancelled this viewing on several occasions and saved our time and money. Currently, after over a month of exchanging emails with their ¢â‚¬Å“Lettings Manager¢â‚¬Â Tim Davis, I have still not been able to obtain a full refund. He is now rudely ignoring my emails, thus proving their poor approach to customers and potential customers.
This review is written from the perspective of a customer looking to rent a property through Robert Ellis. In summary I would recommend potential customers of Robert Ellis to stay away, especially from their lettings office.
Several weeks ago my partner and I found a potential property on RightMove (property letting site), so we called Robert Ellis to book a viewing. We also called several times during the week leading up to the viewing, this was in order to validate that the viewing was still confirmed and there were no issues. Due to currently living in cornwall, we had to make the trip up to Long Eaton, this involved several hours travel. However after viewing the property and attempting to make an offer to secure it, we were told we would be unable to do so as we lived too far away for a visit to our existing property to take place.
Due to this fact we asked for a refund on our travel costs, as they could have cancelled this viewing on several occasions and saved our time and money. Currently, after over a month of exchanging emails with their ¢â‚¬Å“Lettings Manager¢â‚¬Â Tim Davis, I have still not been able to obtain a full refund. He is now rudely ignoring my emails, thus proving their poor approach to customers and potential customers.
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Opening Hours
Address
Robert Ellis
5 Derby Road
Long Eaton,Nottingham
Nottinghamshire
NG10 1LU
0115 946 1818
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 80% | £250,000 | £575,000 |
| Lettings | 0% | 99% | £450 | £450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 3 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jul 03,2024
Jul 03,2024
1
people found
this helpful
this helpful
Pretty poor experience with the sale of my property with communication being really poor and I always felt that the buyers interests were more important than those paying the fees!
The office staff were helpful,...
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Sep 06,2019
Sep 06,2019
0
people found
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I had reason to use Robert Ellis Long Eaton recently to sell my mother's bungalow to fund care home costs. They were absolutely brilliant especially Louise who kept me informed throughout the process. Apart from necessary information I handed over, they did everything making the ...
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Dec 20,2018
Dec 20,2018
0
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Thank you to all the team especially Karianne for keeping us calm and up to date with the whole selling process....
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Dec 02,2016
Dec 02,2016
0
people found
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Tim was great all through the renting process I found him very easy to deal with and explained everything very clearly . He was aways easy to contact and aways got back to me when I left a message . I couldn't recommend Robert Ellis more they ...
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Comment on agent fees
Very fair
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Nov 13,2015
Nov 13,2015
0
people found
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First class service and advice provided by the full team at Robert Ellis. I would also add that the marketing support and video provided was excellent...
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Comment on agent fees
As agreed
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Dec 01,2014
Dec 01,2014
10
people found
this helpful
this helpful
Summary: Rude, unresponsive, poor customer service, unreliable.
This review is written from the perspective of a customer looking to rent a property through Robert Ellis. In summary I would recommend potential customers of Robert Ellis to stay away, especially from their lettings office.
Several weeks ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
