Appalling from start to finish, sadly there isn't the option of ¢â‚¬Ëœawarding' no stars on here, rest assured I'd use this option given the opportunity!
We have recently completed on a house purchase through Chancellors in Thatcham, Berkshire and can honestly say that we've never encountered such incompetency throughout our house buying and selling years. In the early stages, contact levels were reasonable; however their delay in processing our offer and the advice to avid stamp duty by offering a ridiculous amount of money for ¢â‚¬Ëœfixtures and fittings' was awful.
We have since found out that no solicitor will agree to fixtures and fittings contributions of this level any more as it is of course, in effect tax evasion. Continual lies from their teenage sales ¢â‚¬Ëœteam' and a tendency to ignore calls, emails and even letters left us feeling ignored, undervalued and very much ¢â‚¬Ëœout of the loop'. Particularly avoid C in the Thatcham office as his lies and avoidance of any discussion regarding the sale left us far from impressed. When parting with so much money, and knowing their extortionate selling fees, we felt that more consideration to our situation and that of the seller might have been employed.
I urge anyone looking to either sell or buy through this tinpot organisation to steer well clear. There are much better estate agents locally, one of whom I had the pleasure of dealing with when selling our own property, thankfully there is hope for the rest of us knowing that not all estate agents are the same as Chancellors!!