“The agent is incompetent, they do not respond to emails, ......”
1 Star Review
Dec 01,2014
By:
'MZZ'
Dec 01,2014
Branch: London, 119 Merton Road
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: SM4
Branch: London, 119 Merton Road
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: SM4
10
people found
this helpful
The agent is incompetent, they do not respond to emails, just take your money and disappear. Neither are they worthy as letting agents, I had to chase them for what seemed like forever and a day to be issued with my tenancy agreement,
Inventory on moving in, receipt of all monies paid to them etc. and neither are they worthy property managers; the property was not professionally cleaned, I sent them photographic evidence and and bill to show them the cost I had incurred as a result and to date, they haven't bothered to respond to me regarding the matter. When I threatened to deduct the amount from the rent, they responded and said not to but reassured that they would get back to me regarding the matter - no response since then (23rd November). In addition to this, to date, I had not received my deposit certificate. After 5 weeks of emailing, today I threatened legal action. In response to this, the director sent me a threatening and racist email, saying I should stop copying the landlord in to emails else SW19 would not respond to my emails (I am used to that anyway so not sure what kind of a threat that was). In addition to this, as I am of pakistani descent, he said (I quote), ' I hope you understand the above, if not can I refer you towards the OED' OED being the Oxford English Dictionary which he clarified in a subsequent email (the nerve!!!) To sum up SW19's state of affairs in 1 word 'abysmal'! Stay well away unless you want to spend all your spare time chasing them and then getting abused in return for pointing out their shortcomings to them.
Comment on agent fees
Given the level of service is rock bottom, I don't think they should be charging a fee at all.
10
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