67% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Nov 14,2014
Nov 14,2014
2
people found
this helpful
this helpful
Awful customer care. They are quick to take your money but don't care at all when it comes to any problems that need sorting. Reported a problem at the beginning of our tenancy which took over 3 months of chasing until something actually got done. Reported another fault a year later and was told someone would be round to fix it the same day as it was serious (leaking boiler fluid), however they never came and I have not heard anything since I reported the problem 2 months ago. Luckily a friend had a lot of experience so was able to help sort the problem. Disgusting that Darby and Liffen chose to ignore a problem that could potentially put people lives at risk. They are quick to chase you up about things that involve payment or renewals, however when it comes to anything else they just don't care at all. I am betting that the landlord would not be best pleased to know how this company acts and that they are ignoring problems which could lead to huge repair bills and potential injuries to others, especially given the amount that he pays them for their 'service'! They are all about the money, nothing else. Its a real shame.
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Latest Reviews
10th Dec 2023
reviewed by 'Nicki Shelley'
12th Mar 2018
reviewed by 'San'
28th Nov 2017
reviewed by 'Myself.'
6th Nov 2015
reviewed by 'ANON'
14th Nov 2014
reviewed by 'anonymous'
5th Feb 2014
reviewed by 'annon'
Opening Hours
Address
Darby & Liffen Ltd
42 Bells Road
Gorleston-on-Sea
Norfolk
NR31 6AN
01493 600411
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £0 | £0 |
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Estate agents
Latest Properties
No Properties
Dec 10,2023
Dec 10,2023
0
people found
this helpful
this helpful
Fantastic experience with Darby & Liffen. They dealt with the sale of my property in Hopton with real care under difficult circumstances. I wouldn’t hesitate to recommend them to friends and family. Their communication is great and they go way beyond the call of duty. ...
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Mar 01, 2024
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(1)
I have used Darby and Liffen to sell my property recently they are the best in the area, the personal service they offer takes the stress away from moving. ...
Mar 12,2018
Mar 12,2018
2
people found
this helpful
this helpful
So disappointed with this company.Feed back was non existencet.Always having to ring them for feedback.Never Use again....
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Comment on agent fees
Fees would have been ok if the staff had kept me in contact as too what was going on with my property, instead of me having to keep ringing them. I withdrew my property from there books.
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Nov 28,2017
Nov 28,2017
2
people found
this helpful
this helpful
This estate agent should not be able to trace as their standard of customer care are absolutely shocking. I have been verbally abused and derided at by the owner of the business and told to not waste their time....
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Comment on agent fees
Extorshonate.
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Nov 06,2015
Nov 06,2015
5
people found
this helpful
this helpful
We have recently had the worst possible experience with this Estate Agent. They were absolutely great in the lead up to actually putting a deposit down on a house to rent but after the money changed hands we were treated terribly! I've read the other ...
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Nov 14,2014
Nov 14,2014
2
people found
this helpful
this helpful
Awful customer care. They are quick to take your money but don't care at all when it comes to any problems that need sorting. Reported a problem at the beginning of our tenancy which took over 3 months of chasing until something actually got done. Reported ...
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Feb 05,2014
Feb 05,2014
3
people found
this helpful
this helpful
Absolutely shocking service and appalling customer care. Repairs are rarely- if ever- taken care of, and, if they are its only with constant phone calls where your made to feel like you're wasting their time. They have even took money from the tenant before me ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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