Dear Parker01. My name is Louise Brice Director of Brices. Having just discovered this review site I wanted to apologise for not responding earlier to your complaint. I assure you that we do not intend to access any property without the consent and prior arrangement with the tenant - this simply wouldn't work for us or our tenants!. This must have been a genuine error or maybe a message was not picked up. Our systems do not allow the viewing to be booked without a system note of how the confirmation has been made with the tenant. I do wish you had contacted me at the point this happened and I would have been able to clean this up with you.
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