100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 22,2014
Oct 22,2014
0
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Dreadful and farcical experience. As buyers we had done everything and quickly as well as being proactive in chasing matters. They do not relay accurate information between buyer and vendor. Lack of customer service and thought towards the buyer and vendor. We were informed the seller was withdrawing from the property and to exchange today and to ignore any legal enquiries raised by our solicitor and the survey. Yet we still hadn't received the contract despite ours and our solicitors best efforts to obtain this! And we were told the vendor had done everything (perhaps everything except chase his own solicitor to action what was required to complete a sale). It's such a shame this has happened to the vendor as we had everything ready our end to go and were made to feel like everything was our responbility. Everyone has lost out financially, the Estate agent with their commission, the vendor completing a sale before Xmas, and we have encountered a £2,000 loss.
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Latest Reviews
12th Jul 2017
reviewed by 'Leanne,'
22nd Oct 2014
reviewed by 'Buyer1'
23rd Jan 2014
reviewed by 'me_and'
Opening Hours
Address
Whitehouse Residential
Office Suite 107 - Cuffley Point, Cuffley Place, Sopers Road
Cuffley
Hertfordshire
EN6 4RY
02083638585
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £470,000 | £470,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 12,2017
Jul 12,2017
0
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Our sale was handled with a very genuine and personal approach, which is a rarity. I loved how they were always happy to help with any enquiries i made, and kept me in the loop of developments and it made a stressful event (moving in ...
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Comment on agent fees
Extremely reasonable fees.
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Oct 22,2014
Oct 22,2014
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Dreadful and farcical experience. As buyers we had done everything and quickly as well as being proactive in chasing matters. They do not relay accurate information between buyer and vendor. Lack of customer service and thought towards the buyer and vendor. We were informed the ...
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Apr 04, 2016
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We are sorry that the sale fell through on this occasion . We always make effort to bring every sale to a satisfactory conclusion.We were ready to exchange contracts after months of negotiations when you contacted us to ask for a £10,000 reduction in the price.
The owner didn't want to do this and as a result withdrew from the sale.We did re-market the house and it sold within 48 hours for £10,000 more than you were willing to pay for the house so I guess the vendor made the right decision ...
Jan 23,2014
Jan 23,2014
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The staff at Whitehouse have been consistently friendly and helpful. Moving in to my property was simple, the paperwork has all gone absolutely to plan, and while I've had a bunch of minor problems with the (reasonably old) property, they've always been prompt and courteous ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
The owner didn't want to do this and as a result withdrew from the sale.We did re-market the house and it sold within 48 hours for £10,000 more than you were willing to pay for the house so I guess the vendor made the right decision
The vendor is our client and if he decides to withdraw from a sale we have to follow his instructions.
We hope you subsequently successfully found a nice property to move to.