0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 20,2014
Oct 20,2014
1
people found
this helpful
this helpful
I dealt with Mac & Moy regarding their cleaning service. Michelle contacted me in response to an ad I had put online looking for a regular house cleaner offering their services.
I was asked to pay £35 deposit, before a "cleaner could be released" apparently.
I paid this by direct bank transfer in August. For many weeks following she did not have a cleaner available (I thought paying the deposit meant I was allocated a cleaner!). Eventually she gave me a date that some one would attend - they didn't show up! After many more weeks of stringing me along saying she would arrange someone for the following week I gave up and asked for a refund of the deposit I had paid - to which she agreed.
A few weeks later I still had not received anything so contacted again. Eventually I got a text message reply saying a cheque would be posted to my home address. Another few weeks have passed and I am still waiting on the cheque!
She doesn't answer phone calls or reply to text messages.
I can't believe this business exists!! On reading other reviews I am not the first person (thankfully mine was only £35 - but not nice none the less).
I was asked to pay £35 deposit, before a "cleaner could be released" apparently.
I paid this by direct bank transfer in August. For many weeks following she did not have a cleaner available (I thought paying the deposit meant I was allocated a cleaner!). Eventually she gave me a date that some one would attend - they didn't show up! After many more weeks of stringing me along saying she would arrange someone for the following week I gave up and asked for a refund of the deposit I had paid - to which she agreed.
A few weeks later I still had not received anything so contacted again. Eventually I got a text message reply saying a cheque would be posted to my home address. Another few weeks have passed and I am still waiting on the cheque!
She doesn't answer phone calls or reply to text messages.
I can't believe this business exists!! On reading other reviews I am not the first person (thankfully mine was only £35 - but not nice none the less).
What agent could do to change your mind?
Provide an efficient service. Do not take deposits if you can not provide a service. Given that, if they had have refunded the deposit I had paid when I asked I would have though nothing more of the inefficiency. They are obviously just dishonest.Attached Filesnbsp;
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Dec 01, 2014
To date no cheque has been received as refund (as you have mentioned above)..is this another Royal Mail glitch? And you still have been unable to answer any attempt of communication to discuss this. Nov 19, 2014
Aileen has also received services from us prior and should regognise that this was clearly a glitch due to myself being on maternity ect as there were no issues with the prior servicesHence Aileen looking to use our services....again
Nov 19, 2014
Hello AileenWe have added your comment to report abuse
As you are aware I informed you via email that a cheque was to be posted to you under my instruction as I was currently in and out of hospital after giving birth and also I stress on maternity. I.e not actively working hence why I did not take calls. There is no scam and no other persons have been scammed if you carefully read the reply to the other comment regarding my property business. I have since discovered a cheque was indeed posted but not cashed and unfortunately I do not control the postage service and do apologise for that instance if you have been left out of pocket for that period. Hopefully by now you will have received your refund as this is kept in a client account and we do not access client monies.
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Latest Reviews
26th Oct 2016
reviewed by 'Disgruntled'
20th Oct 2014
reviewed by 'Aileen'
21st Nov 2013
reviewed by 'Patrick'
2nd Aug 2012
reviewed by 'michael'
29th Jun 2012
reviewed by 'david'
13th Apr 2012
reviewed by 'Wayne'
Opening Hours
Address
Mac & Moy Property Services
128 Cloveneden Road
Armagh
County Armagh
BT61 8LE
0788 421 8707
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 26,2016
Oct 26,2016
0
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I honestly do not know were to start with this terrible excuse for a 'compaany' - they are certainly no company worthy of the description.
Asked to pay up front and then job not completed. On top of that, we had property stolen, keys lost, ...
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Oct 20,2014
Oct 20,2014
1
people found
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I dealt with Mac & Moy regarding their cleaning service. Michelle contacted me in response to an ad I had put online looking for a regular house cleaner offering their services.
I was asked to pay £35 deposit, before a "cleaner could be released" apparently.
I paid ...
read full review
read full review
What agent could do to change your mind?
Provide an efficient service. Do not take deposits if you can not provide a service. Given that, if they had have refunded the deposit I had paid when I asked I would have though nothing more of the inefficiency. They are obviously just dishonest.Attached Filesnbsp;
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Dec 01, 2014
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To date no cheque has been received as refund (as you have mentioned above)..is this another Royal Mail glitch? And you still have been unable to answer any attempt of communication to discuss this. ...
Nov 21,2013
Nov 21,2013
0
people found
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mac&moy SOLD my property in Moy during the recession period , and I found them to be highly energetic and no nonsense.
the sale board went up, viewings were arranged AND they kept the buyer updated with all the information they gathered from our solicitor ...
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Aug 02,2012
Aug 02,2012
2
people found
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Mac and moy kept me updated every step of the way, arranged access for purchasers with current tenant whilst conveyenancy was in the process of being sorted, arrnaged epc's and informed me promptly even via email on the weekends on any bids prior.
Michelle and ...
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Jun 29,2012
Jun 29,2012
3
people found
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this helpful
Michelle from mac and moy was highly professional during the sale process of my property
she kept me informed regularly and I was able to contact her out of hours aswell
i would use mac and moy again without a doubt...
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Apr 13,2012
Apr 13,2012
6
people found
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Agent took a £150 non refundable deposit for the property on a Thursday afternoon, then rang on the Friday morning to say someone else was interested in the same property and that the landlord had requested more money to show we were serious about the property. ...
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What agent could do to change your mind?
Stick to her agreement and pay back the ‚£830Attached Filesnbsp;
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Aug 03, 2012
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I actaully cant belive im reading this!! in the middle of doing a deal with Michelle at the minute, and everything you seem to say is true..she asked us for £150 deposit that day..along with a further £200 a couple of days later, i wasnt sure weather to take the property either, but she did ring to say that there was other people to veiw the house and we needed to make up our minds very soon. Above all that, Michelle only does dealings in her car, as far as i can see so far. Iv been very weary ...
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