Agent took a £150 non refundable deposit for the property on a Thursday afternoon, then rang on the Friday morning to say someone else was interested in the same property and that the landlord had requested more money to show we were serious about the property. We met on the following Tuesday and gave her a cheque for £830 which was said to be 2 months rent inclusive of rates. Two days after this our circumstances changed and we could no longer take on the property, we could easily have cancelled the cheque but we felt we had no need to as only £150 of it was non refundable. Two months have now past and michelle has not given any money back, she does not answer emails, texts or calls from us.
Since our experience with Mac & Moy we have been hearing bad reports from other customers she has pressured into paying more than the agreed deposits, it seems she uses various tactics such as ringing people that have just viewed properties and saying "if your still interested in this property you need to come down soon with a deposit as i have just shown other people around the house" knowing that she has rang the people that have just looked at it, then she says to them, "sorry i meant to ring someone else". This is just another one of her ways to pressure people into paying deposits straight away.
Please also note that Mac & Moy do not have a large company as they're website would describe, they dont even have a commercial property nor do they have a belfast office. its all run from a house and if your paying any money she usually says shes busy but can meet you somewhere in her car to do the deal.
All in all Mac & Moy is an absolute joke, if my £830 is not returned to me by 5:30pm on 20th April 2012, i will be taking the director to court for the recovery of it, there will be no chance of an out of court settlement after this date, i will be taking it all the way to make an example of Mac & Moy to try and ensure that no-one else gets caught out by this woman.
What agent could do to change your mind?
Stick to her agreement and pay back the ‚£830