92% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
97% lettings fee satisfaction
Jun 29,2011
Jun 29,2011
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I picked them based on their online presence and the fact my parents had sold theirs thru them albeit another office. The guy who came round and I dealt with initially disappeared completely once the contract was signed and the property was for sale. I then had to deal with a guy who constantly spoke to me like I\'d never bought or sold a house before and didnt know anything about the area! Even my solicitor commented on this fact, apparently he spoke to her in exactly the same way.
It was a nightmare that got worse once I\'d agreed the sale. They had no interest in me at all, they were rude and didnt return calls, however the worst element was the fact they messed up over the sale price which cost me money. Then they refused to offer any reduction on their fees stating that I\'d already got a discounted deal, something I was completely unaware of and strongly dispute. With regards to the fee, when my memory of the fee agreed disagreed with theirs also I routed out my paperwork only to discover that they had managed to not put the quoted fee on any of their paperwork to me, including the contract. You can see the pattern.
I blame myself over both the selling price mess up and the fact I didnt have written evidence of the fees quoted. I had a lot going on and was not on the ball enough, I just assumed such a big firm would be professional and trust worthy. I\'d never use again, but would strongly advise people to be very careful if they decide to use the Rochdale branch.
It was a nightmare that got worse once I\'d agreed the sale. They had no interest in me at all, they were rude and didnt return calls, however the worst element was the fact they messed up over the sale price which cost me money. Then they refused to offer any reduction on their fees stating that I\'d already got a discounted deal, something I was completely unaware of and strongly dispute. With regards to the fee, when my memory of the fee agreed disagreed with theirs also I routed out my paperwork only to discover that they had managed to not put the quoted fee on any of their paperwork to me, including the contract. You can see the pattern.
I blame myself over both the selling price mess up and the fact I didnt have written evidence of the fees quoted. I had a lot going on and was not on the ball enough, I just assumed such a big firm would be professional and trust worthy. I\'d never use again, but would strongly advise people to be very careful if they decide to use the Rochdale branch.
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Latest Reviews
30th Mar 2023
reviewed by 'THOMAS SLATTERY'
19th Nov 2022
reviewed by 'MATI ULLAH'
21st Feb 2022
reviewed by 'JS'
13th Mar 2020
reviewed by 'Aimee'
Opening Hours
Address
Ryder & Dutton
132 Yorkshire Street
Rochdale
Greater Manchester
OL16 1LD
01706 356402
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 97% | £35,000 | £745,000 |
| Lettings | 91% | 97% | £350 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 125 | 1 | 79 | 3 | 167 | 2 | 177 | 5 | 13 | 2 |
Areas covered
- OL11
- OL12
- OL15
- OL16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 30,2023
Mar 30,2023
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Big Thank you to Sonia Hussain for efficient service .
Water Leak reported on Thursday afternoon 16t Feb , Plumber came out on the 18 th , Leak found and repaired , job done
Great result all round thank you very much.
Thomas Slattery...
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Nov 19,2022
Nov 19,2022
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I dealt with Nida at Ryder &Dutton branch in Rochdale.Found very kind and helpful.Thank you very much Nida and all the Rochdale branch staff.Wonderful people to work with.I am looking farward to continue working with Ryder&Dutton in the future .Thank ...
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Feb 21,2022
Feb 21,2022
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Lauren guided me through my house sale and was always on hand whenever I needed advice. This process proved not to be straightforward, due to numerous issues with solicitors, but Lauren still remained in contact and saw the sale through till the end. Thanks again!...
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Jan 31,2022
Jan 31,2022
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Appalling customer service. Would not use again. Uninterested in listening to customer feedback, had to wait four days for an 'urgent' call back....
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Mar 26,2020
Mar 26,2020
1
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Excellent service provided by Caroline O'Dea and team who stepped in for my local branch (Springhead) who were closed due to the Covid 19 virus. An inventory of my property was due that day and the prospective tenant informed that his move was delayed. Rochdale branch ...
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Mar 13,2020
Mar 13,2020
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Great & efficient service. All queries answered promptly. All staff always happy to help and very friendly. Would highly recommend....
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Mar 16, 2020
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Thank you so much for taking the time to leave such a kind review. It has been a pleasure to assist you both, we hope you enjoy your new home! Hannah ...
Feb 21,2020
Feb 21,2020
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Kris came to our property. He was very approachable, professional and knowledgeable. Gave sound advice. No hard sell. Very good service...
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Mar 02, 2020
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Thanks for the positive review Craig. Should you need any further advice in the future please don't hesitate to get in touch! Best Wishes, Kris. ...
Feb 17,2020
Feb 17,2020
1
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A fantastic service from start to finish from Aaron Broome at Ryder & Dutton. I was constantly kept up to date with viewings / offers and Aaron was always willing to help with any questions or queries that I had. Highly recommended if looking to sell a ...
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Feb 11,2020
Feb 11,2020
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Ryder&Dutton kept me up to date every step of the way, with good, honest and professional advise, especially Aaron Broome who was a superstar....
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Jan 17,2020
Jan 17,2020
1
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The service was wonderful and Hannah the agent assigned to us was indeed very commendable and professional from the start to finish. Well pleased....
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Jan 23, 2020
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Thank you for taking the time to leave such a lovely review Marshall, you have been a pleasure to deal with. Wishing you the best of luck in your new home! ...
Jan 08,2020
Jan 08,2020
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excellent customer service, very quick to reply and solve any inconveniences. it took just over 4 weeks from viewing a property to moving into the property, very quick turn around. i dealt with hannah at rochdale and i couldn't recommend her enough, 10/10 all day...
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Jan 09, 2020
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Thank you for your kind review, Jack. It has been a pleasure to assist you. I wish you the best of luck in your new home! ...
Dec 22,2019
Dec 22,2019
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Ryder and Dutton made what could gave been a very stressful experience for me into a very happy experience. Communication was fantastic and Caroline always answered any questions I had. Always available to contact. A very efficient and friendly estate agent....
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Dec 21,2019
Dec 21,2019
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Having Ryder & Dutton sell our late mother's property reduced a lot of stress. It was difficult to check on the property each week, especially when your parent is not at the end of the visit but Ryder & Dutton taking care of viewings, liaising with solicitors ...
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Dec 27, 2019
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Thank you so much for the kind review Lynne. I am glad we helped to make this difficult time a little easier. Please let us know if we can help with anything in the future. ...
Dec 12,2019
Dec 12,2019
1
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Ryder & Dutton have been excellent from start to finish and I want to thank everybody at Ryder & Dutton for the First Class Service. one special thank to Lauren Coomber she has been fantastic though out. Thank again !!!...
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Dec 18, 2019
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Thank you for taking the time to leave us a review Mr. Greaves, we really appreciate it. We hope you have a happy future in your new home and please let us know if we can help with anything else. ...
Dec 10,2019
Dec 10,2019
3
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We decided to downsize from our large 4 bedroom house to a 2 bedroom bungalow and had several decision points that we important to us and were lucky to find a suitable property being marketed by Ryder and Dutton. Following an initial viewing we decided that we ...
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Dec 13, 2019
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Thank you so much for the wonderful review, we are all so pleased we could help you, it was a pleasure to work with you both, I cant wait to see what the property looks like once you have finished the renovations . Have a fantastic Christmas and New Year!
Aaron ...
Dec 07,2019
Dec 07,2019
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Excellent. Estate agents and staff service from beginning to sale of our property was excellent. Kept us updated throughout the process....
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Dec 10, 2019
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Thank you so much for the lovely review and your card! We wish you the very best in the future.
Thanks Aaron ...
Dec 06,2019
Dec 06,2019
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I'd like to thank all the staff for their help and kindness throughout the sale process. Always on hand to help in anyway they could. Thank you!...
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Dec 10, 2019
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Thank you for taking the time to leave us this kind review. It was a pleasure assisting you with the sale, please let us know if there is anything else we can help with. ...
Nov 29,2019
Nov 29,2019
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Very proactive. Always received responses very quickly and also followed up queries very quickly. Chris, Lauren and Aaron were excellent....
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Dec 04, 2019
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Thank you for taking the time to leave us this kind review Mr Khan, it was a pleasure assisting you with the purchase of the property. Please let us know if we can help with anything else. ...
Nov 22,2019
Nov 22,2019
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A very slick and professional service from the viewing right through to the collection of keys. Will definitely recommend to friends and family....
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Nov 28, 2019
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Thank you for your kings words. We look forward to working with you in the future, in the meantime please contact us for any assistance. ...
Nov 20,2019
Nov 20,2019
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Our reasons for going with Ryder b& Dutton was purely for the reason they were the estate agency selling the property I was interested in buying. However I have to say I found them to have a great work ethic very efficient. From the moment ...
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Nov 20, 2019
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Thank you for the lovely review, we do hope you have a brilliant future in your new home and if we can help with anything else please let us know. ...
Nov 20,2019
Nov 20,2019
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Very helpful. Kept me updated with the sale and proceedings.
So found the whole selling experience very good.
Overall very please and will use again.
Thank you...
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Nov 23, 2019
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Thank you for taking the time to leave me this review. I am glad you were pleased with the overall service and please let me know if we can help in the future. ...
Nov 18,2019
Nov 18,2019
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Thanks very much to Lauren Coomber for her complete unwavering patience in dealing with myself during the sale of my mums property. She was instrumental in all aspects of her work concluding in a successful sale. Again many thanks....
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Nov 21, 2019
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Thank you for this extremely kind review Terry, it was a pleasure assisting you with the sale of your mums property. Please let me know if I can help with anything in the future. ...
Nov 09,2019
Nov 09,2019
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I used ryder and dutton to find and move into my new property in middleton, and they have provided excellent service to ensure I had a smooth and quick transition. I dealt with hannah kelly at the rochdale office who was patient and understanding with ...
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Nov 12, 2019
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Thank you for taking your time to review our service, it is really appreciated. It has been a pleasure to assist yourself & Daniela. Best wishes, Hannah ...
Nov 06,2019
Nov 06,2019
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Very satisfied with the service, I was always able to contact someone and get answers to my many questions. In particular Lauren was very helpful and was able to sort out any problems....
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Nov 07, 2019
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Thank you for the feedback Elisabeth it is really appreciated. Hope you have a brilliant future in your new home. Please let us know if we can help with anything else. ...
Nov 05,2019
Nov 05,2019
0
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Great service through out the sale of my property. Would recommend to friends/ family.
Was kept informed at every part of the sale....
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Nov 06, 2019
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Thank you for the kind review Simon, it is really appreciated. As mentioned, please let me know if I can assist you any further in the future. ...
Nov 02,2019
Nov 02,2019
0
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We have recently rented a property through ryder and dutton from the rochdale office, the property is exactly what we was looking for and in the area we wanted, the whole process was run by hannah and she kept us updated every step of the ...
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Nov 04, 2019
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Thank you so much for your kind words, it has been a pleasure to assist yourself & Laura. Enjoy your new home! Best wishes, Hannah ...
Oct 28,2019
Oct 28,2019
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Absolutely brilliant!!!
Could not thank Lauren & Aaron enough!!!
They handled all my enquires fast. I really did struggle with a sale and purchase at the same time and I am very grateful I had these two by my side!
10/10 for all aspects...
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Oct 30, 2019
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Thank you for this extremely kind review Jemma! It was an absolute pleasure assisting you with the sale of the your property. We hope you have a brilliant future in your new home and please let us know if we can help with anything else. ...
Oct 23,2019
Oct 23,2019
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Lauren was very efficient in all she did for us. She worked hard to get things moving quickly and was always providing us with updates on progression.
The whole process went through smoothly....
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Oct 25, 2019
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Thank you for the kind review Andrea, it was a pleasure assisting you with the sale and I hope your move goes as smoothly as possible. Please let me know if I can help with anything in the future. ...
Oct 22,2019
Oct 22,2019
0
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With regards to the service I have recently received. It is my pleasure to report that all business was conducted on a personal level in an efficient, courteous and friendly manner. I would have no problem in recommending your services....
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Oct 15,2019
Oct 15,2019
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Very helpful and friendly service provided by Leann, Hannah and the rest of the team. Always available to answers my questions and made the whole process run very smoothly. Excellent service....
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Oct 16, 2019
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Hi Wez,
Many thanks for your feedback, its been great assisting you in letting your property!
Best Wishes,
Leann & Hannah ...
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Last updated at 2:02 PM 23/03/2022 by allAgents
