100% lettings valuation accuracy
50% lettings fee satisfaction
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Aug 28,2014
Aug 28,2014
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I called Besley Hill looking to rent a property for when I begin working at Bristol University. My situation is that I'm a PhD student beginning studies this year. Postgraduate researchers, especially at PhD level, align more closely with the professional market as we work 9 to 5 or longer, are paid (mostly) and wont be having endless drunken parties associated with undergraduates. Most housing companies in Bristol and elsewhere understand there is a distinction and that I would not fit into a typical 'student' household as one understands that, even though I hold student status legally. Most landlord I have encountered don't have a problem with postgrads even when they've asked for professionals.
When I called however the individual on the line herd the word 'student' and proceeded to say there were no properties for me at the moment. When I attempted to explain what I have discussed above and explain that in fact professional households suit me better, she refused to listen and began to be patronising using the exact words 'I can't wave a magic wand and fix that for you'. She then repeatedly said if I wanted a student house I should have applied earlier, despite my best attempt to explain that the last thing I wanted was a 'student' house.
I understand that the legal status of students changes a household tax rates, however this is a minor (it takes less then a day) thing to fix and has not stopped other companies from letting me see houses. I would avoid this company as they have a narrow shop steward approach toward their customers, don't listen and are patronising to boot.
To top of that they seem to have no complaints department, hence why I have discussed them here rather then telling them directly.
When I called however the individual on the line herd the word 'student' and proceeded to say there were no properties for me at the moment. When I attempted to explain what I have discussed above and explain that in fact professional households suit me better, she refused to listen and began to be patronising using the exact words 'I can't wave a magic wand and fix that for you'. She then repeatedly said if I wanted a student house I should have applied earlier, despite my best attempt to explain that the last thing I wanted was a 'student' house.
I understand that the legal status of students changes a household tax rates, however this is a minor (it takes less then a day) thing to fix and has not stopped other companies from letting me see houses. I would avoid this company as they have a narrow shop steward approach toward their customers, don't listen and are patronising to boot.
To top of that they seem to have no complaints department, hence why I have discussed them here rather then telling them directly.
What agent could do to change your mind?
Been less rude, listened to what I had to say, been more understanding that not everyone associated with the university is the same, had a number or email to which I can complain: it's more then possible this was one rude employee but they made no effort to help me find that out.Attached Filesnbsp;
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Latest Reviews
19th Oct 2015
reviewed by 'Tenant'
28th Aug 2014
reviewed by 'Mike'
Opening Hours
Address
Besley Hill Estate Agents
165 East Street
Bedminster,Bristol
Gloucestershire
BS3 4EJ
0117 953 5375
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £595 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
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Oct 19,2015
Oct 19,2015
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ABSOLUTELY TERRIBLE SERVICE - avoid them if possible. I have never received such an appalling service in my life from start to finish of our tenancy - not one time were we called to update us even when they received our references back and we ...
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Aug 28,2014
Aug 28,2014
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people found
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I called Besley Hill looking to rent a property for when I begin working at Bristol University. My situation is that I'm a PhD student beginning studies this year. Postgraduate researchers, especially at PhD level, align more closely with the professional market as we work 9 ...
read full review
read full review
What agent could do to change your mind?
Been less rude, listened to what I had to say, been more understanding that not everyone associated with the university is the same, had a number or email to which I can complain: it's more then possible this was one rude employee but they made no effort to help me find that out.Attached Filesnbsp;
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