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    Andrew How
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    Andy How
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    Alison Wood
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    Sharon Sparkes
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    Saskia Harper-Emerson
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    Ashley Walker
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Website not available Properties for sale
Properties for rent
Jul 03,2017
Minithumbup
Saskia Harper-Emerson
Ashley Walker
By: 'Lambert family'
Jul 03,2017
0 people found
this helpful
I highly recommend Besley Hill Dursley, all the employees are extremely helpful and professional, in particular Saskia and Ashley. I would defintely use these agents in the future. Everyone comments on how stressful moving house is, however with Saskia and Ashley any problems incurred were swiftly dealt with in a professional unbiased manner. Thank you Besley Hill Dursley....
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Comment on agent fees
Competitive
Was this helpful? Yes
Oct 01,2016
Minithumbup
By: 'Forest Nicky'
Oct 01,2016
0 people found
this helpful
Both Richard and Catherine are very professional and helpful. They keep you informed and give a great service, providing advice if you need it and making everything go as quickly and smoothly as possible....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
May 24,2016
Minithumbdown
By: 'Emily'
May 24,2016
2 people found
this helpful
Agent reluctant to give an appointment for viewing after 4.30; calling 5 minutes our appointment to know where we are. Doesn't know the property she is selling. Communication was very very poor. AVOID!!!...
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Mar 28,2016
Minithumbup
By: 'Nicky P'
Mar 28,2016
0 people found
this helpful
Besley Hill have found tenants for me, drawn up the agreements and handed out the keys etc. I've found them very helpful and efficient. They've always found me good tenants. Their fees are very reasonable for the service that they provide....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Mar 24,2016
Minithumbdown
By: 'mamashome'
Mar 24,2016
1 people found
this helpful
This company cannot be trusted. We were not told about other interested buyers. They kept leading one of the buyers that contacted us. They weren't interested in trying to do the best for us. Avoid....
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Was this helpful? Yes
By: Noel Offer - Director
Mar 15, 2017
View all comments (1)
We do not recognise this complaint? We have never intentionally upset anyone and we have an impeccable record with all of our buyers and sellers. If the person who wrote this would like to get in touch we will rectify this situation for them. Best wishes Besley Hill Kingswood. ...
Oct 19,2015
Minithumbdown
By: 'Tenant of Besley Hill'
Oct 19,2015
0 people found
this helpful
ABSOLUTELY TERRIBLE SERVICE - avoid them if possible. I have never received such an appalling service in my life from start to finish of our tenancy - not one time were we called to update us even when they received our references back and we had a move in date, then it took us 8 weeks (and still going) to get out of our tenancy and they are not in line with the my deposit scheme. They actually managed to advise us five days later that we are out of our tenancy which I have never experienced in ...
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Aug 28,2014
Minithumbdown
By: 'Mike'
Aug 28,2014
0 people found
this helpful
I called Besley Hill looking to rent a property for when I begin working at Bristol University. My situation is that I'm a PhD student beginning studies this year. Postgraduate researchers, especially at PhD level, align more closely with the professional market as we work 9 to 5 or longer, are paid (mostly) and wont be having endless drunken parties associated with undergraduates. Most housing companies in Bristol and elsewhere understand there is a distinction and that I would not fit into a t...
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What agent could do to change your mind?
Been less rude, listened to what I had to say, been more understanding that not everyone associated with the university is the same, had a number or email to which I can complain: it\'s more then possible this was one rude employee but they made no effort to help me find that out.
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Jun 30,2014
Minithumbdown
By: 'Bristol'
Jun 30,2014
1 people found
this helpful
House was sold relativly quickly. However, communication was very poor, left messages which were not returned. When there was a problem with completion day as they had not confirmed the buyers mortgage they were not at all helpful and quite agressive in their dealings with us the client. Did not feel that they were justified in their fee and found them unprofessional at the end. Would n ot use them again or recommend them....
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What agent could do to change your mind?
Answered messages left quickly and not expect us to keep phoning them. Realise the the seller is thier client and paying their fee so make sure that the mortgage set up by the buyer is Use thier experence properly on completion day and not be agressive to the seller.
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Mar 27,2014
Minithumbdown
By: 'claire'
Mar 27,2014
0 people found
this helpful
Dreadful service. Very Poor communication. Actually they did not successfully sell my property, between May and November 2012, Sales fell through repeatedly as my Besley Hill representative put forward unsuitable potential purchasers. This was apparently done without financial verification, as one buyer was unable to secure the necessary mortgage. My calls were frequently not returned, and on the 3rd occasion that a sale fell through, they didn\'t even call to let me know! I found ou...
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What agent could do to change your mind?
Decent communication, regular updates and returning customer\'s call Vetting of potential purchasers to ensure financial viability Responsive manager- following up customer concerns and complaints Also switching staff when necessary- our rep had an accident on a viewing at the house - she pulled off the knocker on the letter box when trying to slam the door- which led to nasty injuries. She hated visiting the house after that- and it was obvious .... not only to me but to prospective buyers. Her attitude to the house was obvious when she told me I should accept a (low) offer, as \"it will be horrible coming up here for viewings over the winter\"... so it\'s no surprise she didn\'t sell this house!
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Sep 29,2012
Minithumbup
Andrew How
By: 'Hayley'
Sep 29,2012
0 people found
this helpful
The things I was most impressed abut the service I was given when selling my home :- All members of staff I spoke to on the phone seemed well informed, and knew who I was when I called, which left me with the impression that the communication amongst the staffing team was excellent. The usual stresses of selling a home were eased by Andrew with his regular follow up phone calls and later for my convenience (due to work pressures) regular email\'s. I din\'t suffer from the usual long anxious...
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Was this helpful? Yes
Sep 27,2012
Minithumbup
By: 'mrs croft'
Sep 27,2012
0 people found
this helpful
I sold my property and purchased a property from besley hill and I found them very pro active in protecting the sale and communicating with all parties effectively. They sold my property with the first viewing and Andrew went that extra mile on a bank holiday weekend to make sure the sale went smoothly....
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Was this helpful? Yes
Sep 12,2012
Minithumbup
Andrew How
By: 'Malcolm & Hayley Green'
Sep 12,2012
0 people found
this helpful
Andrew was very helpful through out the difficult purchase of our porperty in which Besley Hill were marketing. WE would recommend them and use them in the future if we do decide to sell....
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Sep 11,2012
Minithumbup
Andy How
By: 'Sarah Wheeler'
Sep 11,2012
0 people found
this helpful
Having seen the house, viewed and had the offer accepted within 1 hour, we found Andy very professional and very approachable. We viewed several house\'s with Andy and he was always on time and we never felt rushed. The purchase took longer than we thought but again Andy was always at the end of a phone and would call back when message\'s were left. Will recommended Andy and Besley Hill to friends....
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Was this helpful? Yes
Sep 11,2012
Minithumbup
Andrew How
By: 'David Smart'
Sep 11,2012
0 people found
this helpful
Very helpful service. Nothing was to much trouble, kept me updated with every stage of purchase. Can even recommend surveyors & financial services. A complete one stop shop service,Highly recommended....
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Sep 10,2012
Minithumbup
Andy How
By: 'Nicky Walker'
Sep 10,2012
0 people found
this helpful
I actually sold and bought property through Andy How at the Thornbury branch and I would highly recommend him and all of his collegues that I dealt with in both instances. They were friendly, efficient, communicative, professional and polite at all times....
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Sep 09,2012
Minithumbup
Andy How
By: 'Sharon wilson'
Sep 09,2012
0 people found
this helpful
Andy was fantastic. Our seller was a little difficult and Andy handled the situation wonderfully. He was polite, informative and motivated, and always willing to solve a problem. We had a time pressure with our buyer. Andy\'s attention to the situation was wonderful. We have recommended both Andy and besley hill to a friend who was planning to sell and if we decide to move in the future we would use Besley Hill....
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Aug 15,2012
Minithumbup
Andrew How
By: 'Mr & Mrs M'
Aug 15,2012
1 people found
this helpful
I used several agents to value my home including Besley Hill at Thornbury (Andrew How). From this point I knew I would be happy with them as my agent. Andrew was friendly personable, very caring and had a good sense of humor. The sale was handled with care and when problems arose they were dealt with swiftly and professionally. I felt valued and well cared for throughout the sale of my home....
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