100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Aug 20,2014
Aug 20,2014
7
people found
this helpful
this helpful
I've been meaning to write this review for some time. I saw their sign outside someone's home recently and realised I felt guilty knowing that other people have had to suffer them.
It comes as no surprise that their ranking is so low. Here's the list of complaints (and it's by no means complete):
- The fees are far greater than competitors and therefore excessive
- Chucked us out after ~6 months with no explanation
(we were well behaved with no complaints and no damage to the property - my theory is that this is their standard practice so that they can bring in more excessive fees. I'd therefore be interested to know if other people have had the same experience)
- repeatedly entered the property without warning, even after being told that this really upset my partner who gets scared when she's home alone.
- failed to repair a broken door which could lock a person in
- failed to repair a dangerous electrical fault (water pooling around a kettle and toaster)
- told us bikes could be stored in the building when we viewed the property and then changed their minds a few weeks after we moved in. This left us no indoor storage option.
- as others have reported: staff are consistently rude and unprofessional
Dealing with these people was a waste of my time and money.
It comes as no surprise that their ranking is so low. Here's the list of complaints (and it's by no means complete):
- The fees are far greater than competitors and therefore excessive
- Chucked us out after ~6 months with no explanation
(we were well behaved with no complaints and no damage to the property - my theory is that this is their standard practice so that they can bring in more excessive fees. I'd therefore be interested to know if other people have had the same experience)
- repeatedly entered the property without warning, even after being told that this really upset my partner who gets scared when she's home alone.
- failed to repair a broken door which could lock a person in
- failed to repair a dangerous electrical fault (water pooling around a kettle and toaster)
- told us bikes could be stored in the building when we viewed the property and then changed their minds a few weeks after we moved in. This left us no indoor storage option.
- as others have reported: staff are consistently rude and unprofessional
Dealing with these people was a waste of my time and money.
Comment on agent fees
Ridiculously high
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Latest Reviews
14th Apr 2020
reviewed by 'tom'
6th Jul 2019
reviewed by 'K'
20th Aug 2014
reviewed by 'Quiet_professional'
14th Jul 2012
reviewed by 'Unhappy'
Opening Hours
Address
Woods Estate Agents (South West)
28 High Street
Westbury on Trym,Bristol
City of Bristol
BS9 3DZ
0117 969 8899
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 1 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Apr 14,2020
Apr 14,2020
1
people found
this helpful
this helpful
terrible customer service almost impossible to get on the phone then when you do the problem you have takes forever to get solved or never does. They never answer the phone and when they do pretend to say they cant hear you then carry on ...
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Jul 06,2019
Jul 06,2019
1
people found
this helpful
this helpful
Buying a house through Woods has been one of the worst experiences of my life, it’s taken months longer than expected and has left us feeling utterly gutted. Not only did they advise us to use the worst lawyers I’ve ever dealt with ...
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Jan 08,2019
Jan 08,2019
0
people found
this helpful
this helpful
I opted to use Woods in Westbury on Trym following an awful experience with another agent. From the onset, Tim and his team filled me with confidence as they were so professional. The photographs of my home did it justice, the website description was inviting ...
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Comment on agent fees
The fees were extremely reasonable and competitive with other estate agents in the local area.
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Aug 20,2014
Aug 20,2014
7
people found
this helpful
this helpful
I've been meaning to write this review for some time. I saw their sign outside someone's home recently and realised I felt guilty knowing that other people have had to suffer them.
It comes as no surprise that their ranking is so low. Here's the ...
read full review
read full review
Comment on agent fees
Ridiculously high
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Yes
Yes
Jul 14,2012
Jul 14,2012
10
people found
this helpful
this helpful
Staff are rude, unprofessional, lie at every turn. My experience with this agency was awful, I believe them to be con artists. It's as if they don't even actually want to LET the property that they are advertising. The agency fees are very steep and ...
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What agent could do to change your mind?
These is no way we'd use this agency again under any circumstances.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
