They offer no service in terms of management. Inventories were not taken in a timely manner and at the end of the tenancy they did not check against it. Insoections did not occur - they did not pick up an issue that was there for 2 years and entirely obvious. No support in a deposit dispute. they were "caught in the middle" well no actually - there were our agents so should have represented us. Staff were also rude, surly and largely incompetent.