Paul Lee & Company
5/5, 133 reviews
100% recommended
94% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

Paul Lee & Company is the foremost family owned independent local letting agent serving the lettings market since 1997.A business that is built on personal recommendations and referrals, with a name that you can trust.With more than 30 years experience in the rental business, we have helped to find homes to ... show more Paul Lee & Company is the foremost family owned independent local letting agent serving the lettings market since 1997.

A business that is built on personal recommendations and referrals, with a name that you can trust.

With more than 30 years experience in the rental business, we have helped to find homes to rent for many thousands of tenants by marketing our client landlord's finest quality houses and flats for rent in the North West London areas of Primrose Hill, Hampstead, Belsize Park and St. John's Wood.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 96% £400 £8,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
32 0 99 0 0 0 0 0 2 0
Areas covered
  • NW1
  • Primrose Hill
  • NW3
  • Hampstead and Belsize Park
  • NW8
  • St Johns Wood
  • NW3
  • NW3
Address

49 Chalcot Road
Primrose Hill,London
Greater London
NW1 8LS
0207 722 7780

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Lettings TPOS TDS
Latest Properties

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“After weeks for trying to find a new home that ......”

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Apr 20,2015
Minithumbup
Paul
By: 'Crystal'
Apr 20,2015
1 people found
this helpful
After weeks for trying to find a new home that fit our needs I got in contact with Paul Lee who had a flat for rent on Rightmove. I contacted him via the email tool and told him not to bother if the place would ...
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“Paul was very friendly, organised and diligent, explaining everything very ......”

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Apr 17,2015
Minithumbup
Paul
Lisa
By: 'Claire'
Apr 17,2015
1 people found
this helpful
Paul was very friendly, organised and diligent, explaining everything very clearly and keeping me up to date with what was going on. The paperwork was handled with a minimum of fuss. The whole process was very smooth and straightforward. I would recommend this firm very ...
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Comment on agent fees
Fees charged in line with other local agents. However, unlike other agents, Paul Lee does not try to charge extra for the Tenancy Agreement, Deposit Protection etc. which is very refreshing. He also asks to be paid in two instalments ie. one sum for the first six months of the Tenancy and then raises an invoice at the beginning of the second six months which is a great help to landlords' cash flow and again very welcome.
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“Paul was a pleasure to work with. The application process ......”

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Apr 02,2015
Minithumbup
Paul
By: 'Emma'
Apr 02,2015
1 people found
this helpful
Paul was a pleasure to work with. The application process was transparent and straight forward; we were kept informed at each step. We needed to move in quickly and Paul went out of his way to help us to do this as well as providing ...
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Comment on agent fees
Fees are competitive compared to other agents.
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“We have received excellent service from Paul who has helped ......”

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Mar 23,2015
Minithumbup
Paul
By: 'Martin'
Mar 23,2015
2 people found
this helpful
We have received excellent service from Paul who has helped us renting a flat in beautiful Primrose Hill. Paul is an experienced agent who is conducting his job very professionally whilst being kind, responsive and accurate. I was particularly impressed with the amount of time ...
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“We successfully rented a property in Prmeise Hill from Paul ......”

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Mar 16,2015
Minithumbup
Paul
By: 'Marcel'
Mar 16,2015
2 people found
this helpful
We successfully rented a property in Prmeise Hill from Paul Lee. The service offered by Paul Lee was first class and made our move very easy. Paul did not rush us through the process but took the time to answer all our questions. This was ...
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Comment on agent fees
We felt we received good value for money.
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“Paul and Lisa are quite simply a joy to deal ......”

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Mar 13,2015
Minithumbup
Paul
Lisa
By: 'Jonathan'
Mar 13,2015
1 people found
this helpful
Paul and Lisa are quite simply a joy to deal with. Not only are they consumately professional, diligent and knowledgeable, but are extremely pleasant people. I have found them fair and reasonable in all aspects of our relationship over the last two to three years, ...
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Comment on agent fees
Paul's fees are market-based, and offer excellent value for money. I appreciate that the letting charge covers the whole service, excepting necessary outside services (such as an inventory clerk, gas and electrical safety checks etc), and terms of business are made clear up front.
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“Paul is amazing and we've been dealing with him for ......”

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Mar 11,2015
Minithumbup
Paul
By: 'Heather'
Mar 11,2015
1 people found
this helpful
Paul is amazing and we've been dealing with him for years when we lived in Primrose Hill and came highly recommended from friends, and is THE letting agent to use if you want to be in Primrose Hill. During our most recent move he was ...
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“So glad we met Paul Lee and had the chance ......”

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Mar 05,2015
Minithumbup
Paul
Lisa
By: 'Stefania'
Mar 05,2015
1 people found
this helpful
So glad we met Paul Lee and had the chance to ask his help to find our new home! There are so many lettings agents in this area, and it's not easy to find someone to trust, someone frank, honest, with such a big expertise ...
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“Paul is a very good listener, who truly understands what ......”

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Dec 16,2014
Minithumbup
Paul
By: 'Thais'
Dec 16,2014
1 people found
this helpful
Paul is a very good listener, who truly understands what the customer is looking for. He has the best properties in Primrose Hill area....
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“To whom it may concern,I have had an excellent ......”

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Nov 26,2014
Minithumbup
Paul
By: 'J'
Nov 26,2014
2 people found
this helpful
To whom it may concern, I have had an excellent relationship with Paul Lee and Company. They have been knowledgeable, informative, flexible and absolutely honest. They have give well above my expectations to make the process of renting a flat seamless, as well as providing ...
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“I couldn't have asked for a better experience. It was ......”

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Nov 18,2014
Minithumbup
Paul
By: 'Mary'
Nov 18,2014
1 people found
this helpful
I couldn't have asked for a better experience. It was truly refreshing to find Paul Lee and work with a trustworthy and honest agent. He kept us up-to-date and informed through all steps of the process and would always find the answers to our questions. ...
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“Paul restores ones faith in the real estate business. With ......”

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Nov 09,2014
Minithumbup
Paul
By: 'Jill'
Nov 09,2014
1 people found
this helpful
Paul restores ones faith in the real estate business. With Paul, you get the benefits of small-town trust and care but right in the middle of big city London. You never feel like a number. He explains everything thoroughly and removes so much of the ...
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“Mr Lee promised to get me into this property by ......”

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Nov 02,2014
Minithumbup
Paul
By: 'Valerio'
Nov 02,2014
0 people found
this helpful
Mr Lee promised to get me into this property by a certain date, and he delivered. He always talked plainly to me, and actively helped me sort out a problem I was having with credit referencing. In a few words I found Mr Lee clear, ...
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Comment on agent fees
I found it not expensive at all for the London area, and lower than other agents' I have dealt with
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“Honest, clear and super helpful at all stages - pre ......”

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Oct 22,2014
Minithumbup
Paul
By: 'L'
Oct 22,2014
0 people found
this helpful
Honest, clear and super helpful at all stages - pre and post signing. These, and the friendly service, really make Paul Lee Estate Agents stand out from the competition....
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“Was recently looking at a property to rent in the ......”

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Oct 12,2014
Minithumbup
Paul
By: 'Claes'
Oct 12,2014
0 people found
this helpful
Was recently looking at a property to rent in the PH area and dealt with many agents. Although I ended up with a different property, Paul Lee was by far the best agent. He is knowledgable about the area, the properties and is honest. He ...
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“Paul and Lisa Lee provided an excellent service throughout the ......”

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Oct 12,2014
Minithumbup
Paul
Lisa
By: 'Niall'
Oct 12,2014
0 people found
this helpful
Paul and Lisa Lee provided an excellent service throughout the four years of our tenancy in London. It was our first time to rent in London and throughout the process of finding the property, settling in, and living in Primrose Hill they were the best ...
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“Paul Lee is wonderful agency to deal with. All transactions ......”

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Sep 07,2014
Minithumbup
Paul
By: 'nne-Marie'
Sep 07,2014
0 people found
this helpful
Paul Lee is wonderful agency to deal with. All transactions have been very professional and he really brings a human touch to his work. I highly recommend the agency and Paul....
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“Paul is by far the most courteous, caring and professional ......”

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Aug 19,2014
Minithumbup
Paul
By: 'Adrian'
Aug 19,2014
1 people found
this helpful
Paul is by far the most courteous, caring and professional estate agent I have met. He's also a very nice person. This is the third time Paul has helped me find a home for my growing family; as always he took the time to understand ...
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“The service was simply outstanding: I give top marks for ......”

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Aug 16,2014
Minithumbup
Paul
Lisa
By: 'RN'
Aug 16,2014
1 people found
this helpful
The service was simply outstanding: I give top marks for every step of the renting process: 1. Taking the time to get to know you and finding out what you want; 2. Showing you places that really do reflect that; 3. Guiding you through the actual letting process; 4. ...
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“Paul Lee & Company provide a very comprehensive and professional letting ......”

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Aug 15,2014
Minithumbup
Paul
By: 'Suzanne'
Aug 15,2014
1 people found
this helpful
Paul Lee & Company provide a very comprehensive and professional letting service and have been fantastic to deal with in regards to finding a suitable flat to rent in London. Paul worked with us to source the perfect flat and we are delighted with our new ...
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“Paul has helped us to find a home in Primrose ......”

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Aug 11,2014
Minithumbup
Paul
By: 'Matthijs'
Aug 11,2014
1 people found
this helpful
Paul has helped us to find a home in Primrose Hill for the second time. Again we are very pleased with his services. He is well aware of what is on offer in the area and shows only apartments that really do fit with your ...
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“I had a very positive experience -- starting with listening ......”

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Aug 10,2014
Minithumbup
By: 'RML'
Aug 10,2014
1 people found
this helpful
I had a very positive experience -- starting with listening and understanding my rental needs, as well as strong follow up...
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“I have been using Paul Lee & Company for over 10 years ......”

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Aug 07,2014
Minithumbup
Paul
Lisa
By: 'Mr'
Aug 07,2014
1 people found
this helpful
I have been using Paul Lee & Company for over 10 years and have always received a competent professional service from Paul & Lisa....
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“Paul Lee is a brilliant agent and a lovely man ......”

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Aug 07,2014
Minithumbup
Paul
Lisa
By: 'Kathy'
Aug 07,2014
2 people found
this helpful
Paul Lee is a brilliant agent and a lovely man to work with. He viewed our property and was spot on about the rent he thought we should get. He has been incredibly efficient at managing all the details of arranging and managing a letting. ...
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“I became aware of Paul Lee from observing him managing ......”

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May 29,2014
Minithumbup
By: 'Hal'
May 29,2014
3 people found
this helpful
I became aware of Paul Lee from observing him managing other properties in the area. His attention to detail, promptness and commitment in overseeing the day to day running of the relevant properties caught my attention. In addition, he even updated me on legislation changes ...
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“Excellent - friendly and helpful. Great service and care from ......”

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May 22,2014
Minithumbup
Paul
By: 'Toby'
May 22,2014
2 people found
this helpful
Excellent - friendly and helpful. Great service and care from a tenants point of view. Paul and team are always on hand to help....
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“I can't say enough great things about my experience with ......”

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Apr 22,2014
Minithumbup
Paul
By: 'J'
Apr 22,2014
2 people found
this helpful
I can't say enough great things about my experience with Paul. I found his company online and popped up for a visit to say hello. He took great care in understanding me and the kinds of flats that would work for me. I'm new to ...
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“I found Paul Lee extremely helpful and efficient and professional. ......”

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Apr 20,2014
Minithumbup
By: 'Cat'
Apr 20,2014
2 people found
this helpful
I found Paul Lee extremely helpful and efficient and professional. The most painless experience with a lettings agency. I would definitely recommend his service....
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“We had a fantastic experience with Paul. He was responsive ......”

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Apr 11,2014
Minithumbup
Paul
By: 'D'
Apr 11,2014
3 people found
this helpful
We had a fantastic experience with Paul. He was responsive to all of our needs and assisted us in each step of the letting process. As Americans, we needed a lot of guidance on how to let property in the UK and Paul provided invaluable ...
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“Thanks to Paul we found our perfect home! Paul has ......”

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Apr 11,2014
Minithumbup
Paul
By: 'charlotte'
Apr 11,2014
3 people found
this helpful
Thanks to Paul we found our perfect home! Paul has a real talent to understand people and naturally see which property will contribute to their happiness. The overall process was nice, smooth, quick, awesome! thank you...
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Tenant Fees

Tenant Fees Apply

Once you have found a property that you would like rent we will put forward the terms of your offer to the Landlord. All offers following agreement of the terms remain Subject to Contract and Satisfactory References, until the signing and dating of the tenancy agreement by both Landlord and Tenant, and the receipt of satisfactory references.
TENANT EXPENSES FOR A TENANCY (new Assured Shorthold Tenancies (ASTs) signed on or after 1 June 2019)

The Tenant Fees Act 2019 comes into force on 1 June 2019, the fee ban applies to Assured Shorthold Tenancies (ASTs). From that date it is illegal for letting agents to charge fees to Tenants apart from a small number of exemptions that are referred to as ‘permitted payments’. Permitted payments are:
• Rent
• Utilities and council tax
• Tenancy/Security deposits
• Holding deposits
• Default fees
• Fees for changing a Tenant or ending a tenancy early

UNPAID RENT Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEY(S) OR OTHER SECURITY DEVICE(S) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the Tenant, Landlord any other persons requiring keys will be charged to the Tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

VARIATION OF CONTRACT (TENANT’S REQUEST) £50 (inc. VAT) per agreed variation. To cover the costs associated with taking Landlord’s instructions as well as the preparation and execution of new legal documents.

CHANGE OF SHARER (TENANT’S REQUEST) £50 (inc. VAT) per replacement Tenant or any reasonable costs incurred if higher. To cover the costs associated with taking Landlord’s instructions, new Tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION (TENANT’S REQUEST) Should the Tenant wish to leave their contract early, they shall be liable to the Landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
INITIAL MONIES DUE

After negotiations have been completed and the terms of the tenancy are agreed the following payments to the Agent will be required:
Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Rent

An initial rent payment in advance either calendar monthly or quarterly (based on the calculation of the agreed weekly rent multiplied by 52 weeks and divided by 12 months to equal the calendar monthly rent. The monthly rent if applicable is then multiplied by 3 to equal the quarterly rent).
A tenancy deposit, also known as a security deposit.

(PER TENANCY. RENT UNDER £50,000 PER YEAR) equal to Five weeks’ rent. This covers damages or defaults on the part of the Tenant during the tenancy.

(PER TENANCY. RENT OVER £50,000 PER YEAR) equal to Six weeks’ rent. This covers damages or defaults on the part of the Tenant during the tenancy

Please note. for tenancies that fall outside of the Housing Act a tenancy deposit can be agreed at an amount greater than six weeks rent if required.
For existing Assured Shorthold Tenancies (AST’s) signed before 1 June 2019 (up to 31 May 2020) and all/any Contractual - Common Law non Housing Act Tenancies

If your offer is accepted you will be asked to pay a Holding Deposit which is the equivalent to one weeks rent and the Tenancy Set up Fee. The Holding Deposit will be refunded to you at the commencement of the tenancy but not including the Tenancy Set up Fee (by means of deduction from the monies due as stated on the tenant statement) or in the event that the Landlord decides for any reason not to proceed. Should you change your mind about moving into the property, or the tenancy cannot proceed because your references are not forthcoming or prove unsatisfactory, this sum will be retained by Paul Lee & Company. After negotiations have been completed and the terms of the tenancy are agreed the following payments will be required:

• An initial rent payment in advance either calendar monthly or quarterly (based on the calculation of the agreed weekly rent multiplied by 52 weeks and divided by 12 months to equal the calendar monthly rent. The monthly rent if applicable is then multiplied by 3 to equal the quarterly rent).

• A tenancy deposit equal to six weeks rent if no pets or equal to eight weeks rent with pets of the agreed rent, i.e. £400.00 per week multiplied by 6 equals £2,400.00.

• A Tenancy Set up Fee of £85.00, inclusive of VAT charged per Tenant, as a one-time cost for the entire term of the tenancy to include any tenancy renewals. The Tenancy Set up Fee includes the cost of referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / Landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms), arranging the tenancy, the provision of the tenancy agreement, associated tenancy documents and the protection of the tenancy deposit with the TDS (please refer to the Deposit heading in our Tenants Guide). Please note, the tenancy deposit does not form part of the agent's fees.

• If the Landlord pays for and supplies you with a professional inventory report at the commencement of the tenancy, the Tenant agrees to then pay for the inventory check out at the end of the tenancy. The current cost for check outs, charged by the inventory clerk that we use range between £138.00 inclusive of VAT for a one bedroom property, £150.00 inclusive of VAT for a two bedroom property, £162.00 inclusive of VAT for a three bedroom property, £228.00 inclusive of VAT for a four bedroom property and £276.00 inclusive of VAT for a five bedroom property. Please note, we do not request an additional agent handling fee on top of this charge.

• Please note, if the property we have found you is through another Letting Agent then they will confirm to you their Tenancy Set up Fee and charges.

The initial monies paid to the Agent must be in cleared funds, the first payment is payable by bank transfer BACS or CHAPS to the Agents Clients Account and thereafter payments of rent should be made by bank standing order. You will be advised in writing if the future rental payments are made to the Agent or the Landlord.
Last updated at 05/06/2019, 6:38 PM by Paul Lee
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact Mr Paul Lee for more information
Last updated at 4:26 PM 05/06/2019 by paul lee

Awards won by Paul Lee & Company

Regional Awards won by Paul Lee & Company

Individual Branch Awards

London, NW1



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