Paul Lee & Company
5/5, 133 reviews
100% recommended
94% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

Paul Lee & Company is the foremost family owned independent local letting agent serving the lettings market since 1997.A business that is built on personal recommendations and referrals, with a name that you can trust.With more than 30 years experience in the rental business, we have helped to find homes to ... show more Paul Lee & Company is the foremost family owned independent local letting agent serving the lettings market since 1997.

A business that is built on personal recommendations and referrals, with a name that you can trust.

With more than 30 years experience in the rental business, we have helped to find homes to rent for many thousands of tenants by marketing our client landlord's finest quality houses and flats for rent in the North West London areas of Primrose Hill, Hampstead, Belsize Park and St. John's Wood.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 96% £400 £8,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
32 0 99 0 0 0 0 0 2 0
Areas covered
  • NW1
  • Primrose Hill
  • NW3
  • Hampstead and Belsize Park
  • NW8
  • St Johns Wood
  • NW3
  • NW3
Address

49 Chalcot Road
Primrose Hill,London
Greater London
NW1 8LS
0207 722 7780

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Lettings TPOS TDS
Latest Properties

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“Our experience with Paul Lee was 10/10 from start to completion ......”

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Nov 10,2016
Minithumbup
Paul
Paul
By: 'Rebecca'
Nov 10,2016
3 people found
this helpful
Our experience with Paul Lee was 10/10 from start to completion of our new rental home. Paul is extremely professional and efficient in all aspects of his service. He knew all details and information on the property he showed us, which made it feel personal and ...
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Comment on agent fees
Excellent service and very good agent fee.
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“Paul is a complete professional with charm.He used his ......”

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Aug 22,2016
Minithumbup
Paul
By: 'Laura`s'
Aug 22,2016
1 people found
this helpful
Paul is a complete professional with charm. He used his many years experience to help make the journey of renting which can be hell - change to a more pleasant one....
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“Having experienced very poor service from a large well know ......”

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Aug 17,2016
Minithumbup
Paul
By: 'Happy'
Aug 17,2016
1 people found
this helpful
Having experienced very poor service from a large well know agent in the area; it was fantastic to use Paul. His knowledge, experience and contacts were invaluable . He went out of his way to find the right flat in the area I wanted on a ...
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“I've moved flats so many times I've lost count and ......”

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Aug 08,2016
Minithumbup
Paul
By: 'Caroline'
Aug 08,2016
2 people found
this helpful
I've moved flats so many times I've lost count and Paul is the best estate agent I have ever used. He is honest, helpful, extremely knowledgeable and very friendly - Paul made the whole process of finding a flat, negotiating and organizing the paper work ...
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“Highly professional, understanding & caring, always gets back to you promptly, ......”

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Aug 02,2016
Minithumbup
By: 'Alex'
Aug 02,2016
1 people found
this helpful
Highly professional, understanding & caring, always gets back to you promptly, thinks of everything, Paul and Lisa are faultless ! Highly recommended ....
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“Paul has been amazing, very helpful and even gave us ......”

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Aug 02,2016
Minithumbup
Paul
By: 'primrosehill'
Aug 02,2016
1 people found
this helpful
Paul has been amazing, very helpful and even gave us a hand with getting the sofa in! very thorough, made sure we were clear on everything. top notch!...
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“I cant recommend Paul Lee & Co highly enough. Paul went ......”

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May 06,2016
Minithumbup
Paul
Lisa
By: 'Amy'
May 06,2016
2 people found
this helpful
I cant recommend Paul Lee & Co highly enough. Paul went out of his way to help at every stage in the process and as such, everything has gone smoothly and it's been a very easy move. It's such a shame all agents aren't like this! ...
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“I cannot recommend Paul highly enough. He is professional, helpful, ......”

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Mar 23,2016
Minithumbup
By: 'Alison'
Mar 23,2016
2 people found
this helpful
I cannot recommend Paul highly enough. He is professional, helpful, thorough, and friendly. He always makes time for even the smallest concern and provides the highest standard of service with a smile on his face. He conducts his business with the utmost integrity and with ...
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“I had been looking for a dog friendly property in ......”

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Feb 22,2016
Minithumbup
Paul
By: 'Jenna'
Feb 22,2016
2 people found
this helpful
I had been looking for a dog friendly property in London for over 6 months and Paul was incredibly helpful in this search. He is very knowledgeable about the Primrose Hill area and managed the tenancy with care and efficiency. He kept me informed and up ...
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Comment on agent fees
Very fair.
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“I had been struggling to find a property in the ......”

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Feb 21,2016
Minithumbup
Paul
By: 'Sarah'
Feb 21,2016
2 people found
this helpful
I had been struggling to find a property in the area so I called Paul. He knew of a property matching my requirements that was listed with another agent, and after a few phone calls he had arranged for us to view it. He has ...
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“There's not much I can say that hasn't already been ......”

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Feb 17,2016
Minithumbup
By: 'Richard'
Feb 17,2016
3 people found
this helpful
There's not much I can say that hasn't already been said about this outstanding estate agent. Paul and Lisa treated us like their own family (better, in fact, considering some of my relations). If we move to another area it's going to be tough finding ...
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Comment on agent fees
Very reasonable considering the competition.
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“Superb service: thorough, transparent and responsive. A real pleasure to ......”

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Feb 02,2016
Minithumbup
By: 'Adrian'
Feb 02,2016
1 people found
this helpful
Superb service: thorough, transparent and responsive. A real pleasure to deal with. I would strongly recommend using Paul's services....
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“A fantastic service, handled from to finish by an expert ......”

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Jan 25,2016
Minithumbup
Paul
By: 'pearmine7'
Jan 25,2016
1 people found
this helpful
A fantastic service, handled from to finish by an expert in both the local area and his field of practice. If all estate agents operated in the manner Paul did throughout the process, as an industry, the age old reputation would be quickly reversed....
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Comment on agent fees
Entirely transparent and very good value.
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“Paul and his team helped us let our flat in ......”

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Dec 21,2015
Minithumbup
Paul
By: 'Debbie'
Dec 21,2015
1 people found
this helpful
Paul and his team helped us let our flat in Primrose Hill and were utterly professional and helpful. Had extremely good relevant local knowledge. Were flexible and thorough when it came to finding suitable tenants and made everything run smoothly. Would recommend and also happily ...
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“Paul and Lisa are just very nice people. Paul has ......”

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Nov 18,2015
Minithumbup
Paul
By: 'KSS'
Nov 18,2015
1 people found
this helpful
Paul and Lisa are just very nice people. Paul has the patience of a saint and excellent knowledge of the area. He actually calls you back when he says he will and works very hard to find the best rental property for your budget. It ...
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“Paul Lee & Company are a real pleasure to deal with. ......”

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Nov 09,2015
Minithumbup
Paul
Lisa
By: 'Toby'
Nov 09,2015
1 people found
this helpful
Paul Lee & Company are a real pleasure to deal with. I have dealt with Paul on numerous occasions as a tenant, and find him to be head and shoulders above any other Lettings agent. Paul is an incredibly nice person, which still counts for a ...
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“Paul provided excellent service throughout the letting process and is ......”

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Oct 20,2015
Minithumbup
Paul
By: 'Mr'
Oct 20,2015
2 people found
this helpful
Paul provided excellent service throughout the letting process and is trustworthy and professional. We would highly recommend Paul Lee and Co....
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“My firm's relocation agent (have moved from NY) introduced me ......”

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Oct 19,2015
Minithumbup
Paul
By: 'Neil'
Oct 19,2015
2 people found
this helpful
My firm's relocation agent (have moved from NY) introduced me to Paul Lee in August 2015 so that I could look at a specific property in Primrose Hill. It was the first property on my list and, after viewing many other properties over several days, my ...
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“Paul Lee is an excellent professional, very competent and careful. ......”

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Oct 15,2015
Minithumbup
Paul
By: 'Auxenfans'
Oct 15,2015
1 people found
this helpful
Paul Lee is an excellent professional, very competent and careful. He has an very good capacity to understand clients expectations and above all, to answer them....
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“Before we stumbled on Paul, we'd been searching for an ......”

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Oct 13,2015
Minithumbup
Paul
By: 'E'
Oct 13,2015
2 people found
this helpful
Before we stumbled on Paul, we'd been searching for an apartment using the standard online sites for well over a year with no luck. Enter Paul. We found an amazing apartment in less than 3 months and I have no doubt we couldn't have done it ...
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“Exemplary lettings agents a superbly rare find. With 15 years' of ......”

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Oct 12,2015
Minithumbup
Paul
Lisa
By: 'LDL'
Oct 12,2015
2 people found
this helpful
Exemplary lettings agents a superbly rare find. With 15 years' of letting agent experience, while renting in London, I can honestly say Paul Lee & Company is in league of its own. Always polite, authentic and realistic, the company's approach is extremely effective - and a world ...
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“The two words I most frequently say to Paul Lee ......”

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Oct 12,2015
Minithumbup
By: 'P.'
Oct 12,2015
2 people found
this helpful
The two words I most frequently say to Paul Lee are thank you": thank you for the good advice, thank you for the helpful information, thank you for keeping me up-to-date with new legislation, thank you for solving problems like who is a reliable plumber ...
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“Paul Lee comes with our highest recommendation. A truly excellent ......”

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Oct 12,2015
Minithumbup
Paul
By: 'Sally'
Oct 12,2015
2 people found
this helpful
Paul Lee comes with our highest recommendation. A truly excellent service from start to finish. We have been renting properties for about 15 years now and Paul is by far and away the best agent we have had - very professional, personable and trustworthy. He took ...
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Comment on agent fees
Entirely reasonable.
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“Excellent letting agent. Restores confiendence in the profession. Very clear ......”

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Oct 11,2015
Minithumbup
Paul
Lisa
By: 'JS'
Oct 11,2015
3 people found
this helpful
Excellent letting agent. Restores confiendence in the profession. Very clear on expectations and requirements, punctual and polite. Took the time to understand our needs and to match them. Has high standards and expects this from landlords they represent. As a result their stock is high ...
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Comment on agent fees
Very reasonable. Not seeking to fleece his tenants.
Was this helpful? Yes
By: Paul Lee
Oct 11, 2015
View all comments (1)
Thank you for your kind review. We dont know who wrote this review but to be clear it ws not Paul Lee & Company themselves. ...

“Paul was perfect in getting us the house type we ......”

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Oct 08,2015
Minithumbup
Paul
By: 'Tatiana'
Oct 08,2015
2 people found
this helpful
Paul was perfect in getting us the house type we were looking for. Besides this, the general knowledge about the renting/selling market and pros/cons about living in this area perfectly matched ours....
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“the service and the support we received from Paul Lee ......”

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Oct 06,2015
Minithumbup
Paul
By: 'Judit'
Oct 06,2015
2 people found
this helpful
the service and the support we received from Paul Lee was just excellent and exceptional. I would always want to rent a place from him in the future if possible....
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“We had a very positive experience with Paul Lee. He ......”

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Oct 03,2015
Minithumbup
Paul
By: 'H'
Oct 03,2015
2 people found
this helpful
We had a very positive experience with Paul Lee. He has strong market knowledge of the area we were looking at, with detailed and helpful insights into the process of letting, inventory on the market, infrastructure and feel of the neighbourhoods. He was very diligent ...
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Comment on agent fees
Very fair fee structure. Much more competitive than other agents fees structures that we considered.
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“Paul Lee was incredibly knowledgeable about the local rental market ......”

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Oct 02,2015
Minithumbup
Paul
By: 'Anna'
Oct 02,2015
2 people found
this helpful
Paul Lee was incredibly knowledgeable about the local rental market and relevant legislation. We felt that he was always on top of everything and went above and beyond to make sure the process went smoothly. He provided us with all the information we needed without ...
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Comment on agent fees
Very competitive
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“Paul was immensely helpful and understood immediately the type of ......”

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Jul 24,2015
Minithumbup
Paul
By: 'Chandos'
Jul 24,2015
2 people found
this helpful
Paul was immensely helpful and understood immediately the type of property we were looking to rent. It did not take him long to find us the perfect flat to rent. We will certainly recommend Paul and his company to any prospective client....
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“Paul clearly understood what I was looking for. All my ......”

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Jul 17,2015
Minithumbup
Paul
By: 'Maria'
Jul 17,2015
2 people found
this helpful
Paul clearly understood what I was looking for. All my requirements in terms of type of house, size, location and budget were met. He made the process seamless. He took perfect care of all the paperwork and responded to our queries in a timely manner. ...
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Tenant Fees

Tenant Fees Apply

Once you have found a property that you would like rent we will put forward the terms of your offer to the Landlord. All offers following agreement of the terms remain Subject to Contract and Satisfactory References, until the signing and dating of the tenancy agreement by both Landlord and Tenant, and the receipt of satisfactory references.
TENANT EXPENSES FOR A TENANCY (new Assured Shorthold Tenancies (ASTs) signed on or after 1 June 2019)

The Tenant Fees Act 2019 comes into force on 1 June 2019, the fee ban applies to Assured Shorthold Tenancies (ASTs). From that date it is illegal for letting agents to charge fees to Tenants apart from a small number of exemptions that are referred to as ‘permitted payments’. Permitted payments are:
• Rent
• Utilities and council tax
• Tenancy/Security deposits
• Holding deposits
• Default fees
• Fees for changing a Tenant or ending a tenancy early

UNPAID RENT Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEY(S) OR OTHER SECURITY DEVICE(S) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the Tenant, Landlord any other persons requiring keys will be charged to the Tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

VARIATION OF CONTRACT (TENANT’S REQUEST) £50 (inc. VAT) per agreed variation. To cover the costs associated with taking Landlord’s instructions as well as the preparation and execution of new legal documents.

CHANGE OF SHARER (TENANT’S REQUEST) £50 (inc. VAT) per replacement Tenant or any reasonable costs incurred if higher. To cover the costs associated with taking Landlord’s instructions, new Tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION (TENANT’S REQUEST) Should the Tenant wish to leave their contract early, they shall be liable to the Landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
INITIAL MONIES DUE

After negotiations have been completed and the terms of the tenancy are agreed the following payments to the Agent will be required:
Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Rent

An initial rent payment in advance either calendar monthly or quarterly (based on the calculation of the agreed weekly rent multiplied by 52 weeks and divided by 12 months to equal the calendar monthly rent. The monthly rent if applicable is then multiplied by 3 to equal the quarterly rent).
A tenancy deposit, also known as a security deposit.

(PER TENANCY. RENT UNDER £50,000 PER YEAR) equal to Five weeks’ rent. This covers damages or defaults on the part of the Tenant during the tenancy.

(PER TENANCY. RENT OVER £50,000 PER YEAR) equal to Six weeks’ rent. This covers damages or defaults on the part of the Tenant during the tenancy

Please note. for tenancies that fall outside of the Housing Act a tenancy deposit can be agreed at an amount greater than six weeks rent if required.
For existing Assured Shorthold Tenancies (AST’s) signed before 1 June 2019 (up to 31 May 2020) and all/any Contractual - Common Law non Housing Act Tenancies

If your offer is accepted you will be asked to pay a Holding Deposit which is the equivalent to one weeks rent and the Tenancy Set up Fee. The Holding Deposit will be refunded to you at the commencement of the tenancy but not including the Tenancy Set up Fee (by means of deduction from the monies due as stated on the tenant statement) or in the event that the Landlord decides for any reason not to proceed. Should you change your mind about moving into the property, or the tenancy cannot proceed because your references are not forthcoming or prove unsatisfactory, this sum will be retained by Paul Lee & Company. After negotiations have been completed and the terms of the tenancy are agreed the following payments will be required:

• An initial rent payment in advance either calendar monthly or quarterly (based on the calculation of the agreed weekly rent multiplied by 52 weeks and divided by 12 months to equal the calendar monthly rent. The monthly rent if applicable is then multiplied by 3 to equal the quarterly rent).

• A tenancy deposit equal to six weeks rent if no pets or equal to eight weeks rent with pets of the agreed rent, i.e. £400.00 per week multiplied by 6 equals £2,400.00.

• A Tenancy Set up Fee of £85.00, inclusive of VAT charged per Tenant, as a one-time cost for the entire term of the tenancy to include any tenancy renewals. The Tenancy Set up Fee includes the cost of referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / Landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms), arranging the tenancy, the provision of the tenancy agreement, associated tenancy documents and the protection of the tenancy deposit with the TDS (please refer to the Deposit heading in our Tenants Guide). Please note, the tenancy deposit does not form part of the agent's fees.

• If the Landlord pays for and supplies you with a professional inventory report at the commencement of the tenancy, the Tenant agrees to then pay for the inventory check out at the end of the tenancy. The current cost for check outs, charged by the inventory clerk that we use range between £138.00 inclusive of VAT for a one bedroom property, £150.00 inclusive of VAT for a two bedroom property, £162.00 inclusive of VAT for a three bedroom property, £228.00 inclusive of VAT for a four bedroom property and £276.00 inclusive of VAT for a five bedroom property. Please note, we do not request an additional agent handling fee on top of this charge.

• Please note, if the property we have found you is through another Letting Agent then they will confirm to you their Tenancy Set up Fee and charges.

The initial monies paid to the Agent must be in cleared funds, the first payment is payable by bank transfer BACS or CHAPS to the Agents Clients Account and thereafter payments of rent should be made by bank standing order. You will be advised in writing if the future rental payments are made to the Agent or the Landlord.
Last updated at 05/06/2019, 6:38 PM by Paul Lee
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact Mr Paul Lee for more information
Last updated at 4:26 PM 05/06/2019 by paul lee

Awards won by Paul Lee & Company

Regional Awards won by Paul Lee & Company

Individual Branch Awards

London, NW1



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