Parkgate Estate Agency
4.9/5, 247 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive ... show more A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £385,000 £1,100,000
Lettings 95% 96% £750 £3,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 0 130 0 21 1 19 0 8 1
Areas covered
Address

8 Eton Street
Richmond
Greater London
TW9 1EE
0208 940 2991

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS Sales TPOS Lettings TDS
Latest Properties
Images & Videos

“Parkgate...”

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May 29,2019
Minithumbup
Jonathan Mills
By: 'K de Vall'
May 29,2019
0 people found
this helpful
Excellent, efficient and helpful service from Jonathan at Parkgate. Always answered queries promptly and very knowledgeable about the whole rental process....
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“Incredibly friendly and helpful!...”

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May 22,2019
Minithumbup
By: 'Simon'
May 22,2019
0 people found
this helpful
We have been at our property in Putney, managed by Parkgate, for close to 4 years. We are really happy with the overall property (a spacious 3 bedroom flat, convenient for commuting into Central London) and incredibly satisfied by the service and support that we receive from ...
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“The team have managed my tenancy for 14yrs and have always ensured any requests or issues raised have been dealt with swiftly and professionally....”

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Apr 07,2019
Minithumbup
Rupy
Susie
By: 'Sara'
Apr 07,2019
0 people found
this helpful
Thank you for managing my expectations as a tenant and not just the landlords interests. Highly recommend you as a thoughtful and professional estate management team in comparison to many others out there....
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Comment on agent fees
The fees were wavered after a few years and I was very fortunate that they stood by this agreement and never pushed to have them reinstated
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“Happy in a new home!...”

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Mar 21,2019
Minithumbup
Susie
By: 'Chris Guard'
Mar 21,2019
0 people found
this helpful
Susie was fantastic from start to finish. She answered all of our questions and queries in record time, and was very helpful throughout the entire rental process. We're very happy with our new home, and Susie is a big part of why....
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Comment on agent fees
Very reasonable and competitive
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“Great service!...”

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Mar 18,2019
Minithumbup
Chris
By: 'Rosie'
Mar 18,2019
0 people found
this helpful
We used Chris and Parkgate to find our new rental property. They were really helpful with finding us suitable properties, including ones that were slightly different to what we were expecting. The communication was always timely, and they made the whole process really easy to ...
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“57 Vineyard review...”

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Mar 09,2019
Minithumbup
By: 'robert ferguson'
Mar 09,2019
0 people found
this helpful
I have dealt with a number of letting agents and Parkgate in Richmond is one of the best. Professional, accurate and courteous. Special mention to Rupy, Susie and Jonathan who I dealt with over the term of the tenancy. All are to be recommended as ...
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“Fantastic Agency...”

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Mar 05,2019
Minithumbup
Chris
Jonathan Mills
By: 'L Yilmaz'
Mar 05,2019
0 people found
this helpful
We rented a property from Parkgate Estate Agent for 2 years and I can say we were very happy with them. All the way from the initial viewing to the return of the deposit all members of staff acted professionally and they were always helpful. If ...
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Comment on agent fees
The agency fees were fair.
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“Trusted agent with fantastic service...”

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Mar 04,2019
Minithumbup
Chris
By: 'Klara'
Mar 04,2019
0 people found
this helpful
We've used Parkgate to buy and sell property for us in the past, and were extremely satisfied with our experience. When it came to appointing an agent to manage our tenanted property (and beloved family home) we didn't want to look anywhere else. Chris is ...
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Comment on agent fees
Highly competitive
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“Rare Gem of an Estate Agent...”

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Feb 18,2019
Minithumbup
Susie
Jonathan Mills
By: 'HappyRenter'
Feb 18,2019
0 people found
this helpful
Parkgate is a rare Estate Agency who truly care about the experience they're providing. They're kind, caring and not at all pushy. They treat you with respect and understanding in such stressful circumstances as moving and finding a property. Great attention to detail, efficient and ...
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Comment on agent fees
Fairly priced fees.
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“Friendly and Efficient...”

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Jan 28,2019
Minithumbup
By: 'The Stahl’s'
Jan 28,2019
0 people found
this helpful
The best estate agents we have dealt with in London. The process was completely stress free and fast, and James was super friendly and helpful throughout. Would definitely recommend. Thank you...
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Comment on agent fees
None apart from inventory. So no problem here.
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“Fast...”

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Jan 24,2019
Minithumbup
Susie
By: 'Gavin'
Jan 24,2019
0 people found
this helpful
Susie was great to deal with - quick on email, always contactable. Agreement was quickly pulled together with accuracy. Easy move-in no issue with adequate follow-up....
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Comment on agent fees
Fees were OK considering service provided.
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“Nightmare tenat...”

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Jan 23,2019
Minithumbup
Jonathan Mills
By: 'Landlord'
Jan 23,2019
0 people found
this helpful
A fairly longstanding tenant stopped paying rent this year. Jonathan very wisely guided me through the whole process to get my flat back. He provided well thought out and timely advice and was very responsive and obviously very knowledgeable. The process itself is slow but ...
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Comment on agent fees
Market.
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“Very professional...”

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Jan 23,2019
Minithumbup
Chris
Rupy
By: 'Russell'
Jan 23,2019
0 people found
this helpful
I have been working with Chris for 2 or 3 years now and he (along with the rest of the Parkgate gang) have always been very professional and helpful in dealing with any issues...
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“Excellent agency....”

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Aug 02,2018
Minithumbup
By: 'Leah Thaxton'
Aug 02,2018
0 people found
this helpful
Always professional, courteous, efficient, reliable and clear. Honest with it too! Very impressed with Parkgate. Wouldn't hesitate to recommend them....
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“Great communication, with questions answered quickly and clearly. Transparency regarding all fees was also greatly appreciated....”

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Jul 04,2018
Minithumbup
Chris
By: 'K.lang'
Jul 04,2018
0 people found
this helpful
Both James and Chris were professional and friendly and made the experience easy. Would definitely recommend them both, and Parkgate in general....
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“Montague Road...”

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Jun 17,2018
Minithumbup
Susie
By: 'J Martin'
Jun 17,2018
0 people found
this helpful
Susie has been nothing but professional during all of my dealings with her, from initial enquiry through to the day I moved in, the communication was excellent so I always knew what was happening, and anytime I had a question she was always very responsive. ...
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“Renting in Putney...”

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Jun 15,2018
Minithumbup
By: 'Charlotte Kelly'
Jun 15,2018
0 people found
this helpful
Couldn't recommend Parkgate more - they were extremely helpful, responsive and very genuine which certainly differentiates them. Compared to other estate agents in the market they have been the best we've come across by far....
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“The dream agency!...”

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Apr 12,2018
Minithumbup
By: 'Claudine'
Apr 12,2018
0 people found
this helpful
Really, after years of renting in London I'd never thought I'd say that about a letting agency but Parkgate has been perfect from day one. They are always super helpful, nice, discreet and efficient. I think initially I could hardly believe my luck and was ...
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Comment on agent fees
They're reasonable and worth it.
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“Wymond Street, Putney...”

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Apr 11,2018
Minithumbup
By: 'Roonoir'
Apr 11,2018
0 people found
this helpful
Parkgate are a South West London (location specific) property agent, who provide an excellent service both pre & post transaction. They have excellent local knowledge and genuinely care about their clients. They understand both sides of the transaction, and as a result manage the expectations of ...
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Comment on agent fees
Agents fees are good, and market relevant.
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“Very good service!...”

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Mar 22,2018
Minithumbup
By: 'Lskardob'
Mar 22,2018
0 people found
this helpful
James made the whole process of moving very easy and smooth. He was great at providing advice and answering our queries promptly. Would definitely use ParkGate again...
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Comment on agent fees
Good
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“Best Estate Agency Experience We've Had Yet...”

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Mar 21,2018
Minithumbup
Chris
By: 'Alex Delmont'
Mar 21,2018
0 people found
this helpful
Dealing with Chris and James has been a pleasure. We felt that we got a more personable experience compared to what we get from a big agency. They kept us up to date with everything that was happening and they seemed to have a good ...
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Comment on agent fees
I found the fees very reasonable.
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“Excellent service...”

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Mar 19,2018
Minithumbup
Chris
By: 'Tim'
Mar 19,2018
0 people found
this helpful
We have used Parkgate to rent out our flat for around 6 years. They have always been friendly, efficient and reliable but they really surpassed themselves recently whilst the flat was empty undergoing refurbishment - their help, support and pro-active spotting of potential issues whilst this ...
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“I have nothing but to good to say to date ......”

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Mar 12,2018
Minithumbup
Susie
Rupy
By: 'Great customer service'
Mar 12,2018
0 people found
this helpful
I have nothing but to good to say to date in my experience of dealing with Rupy and Susie at Parkgate. The rental of the flat went smoothly and Susie dealt well with the landlord being out of reach and escalated to get decisions made ...
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“Thank you so much for your time on Saturday James, ......”

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Feb 26,2018
Minithumbup
By: 'Mat & Monica'
Feb 26,2018
0 people found
this helpful
Thank you so much for your time on Saturday James, it was great to meet you and discover the neighbourhood a bit more. We are absolutely in love with Putney - also because of our area knowledge, we will definitely like to focus our search ...
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Comment on agent fees
Absolutely reasonable especially after the great service we have received
Was this helpful? Yes

“Having just moved out of the flat in Putney where ......”

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Feb 20,2018
Minithumbup
By: 'Jess G'
Feb 20,2018
1 people found
this helpful
Having just moved out of the flat in Putney where I lived for over three years, I wanted to take the opportunity to say a big 'thank you' to the team at Parkgate for their professionalism, responsiveness and assistance throughout my time as tenant. I ...
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Comment on agent fees
Very reasonable
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“TSusie, and all the staff at Parkgate, have provided an ......”

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Jul 28,2017
Minithumbup
Susie
By: 'Roger Hooker'
Jul 28,2017
0 people found
this helpful
TSusie, and all the staff at Parkgate, have provided an excellent and caring service, to me as a landlord of several properties in the Richmond/Twickenham, over more than 20 years. I can recommend them, and especially Susie, for their capable and professional services over this ...
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Comment on agent fees
Reasonable, considering the effort taken to find satisfactory tenants.
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“Veronica has been really helpful and is efficient and a ......”

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May 25,2017
Minithumbup
By: 'Satisfied customer'
May 25,2017
0 people found
this helpful
Veronica has been really helpful and is efficient and a competent agent. Nothing is too much trouble and she is prompt to reply and will take care of any issues with great professionalism, She is an asset to Parkgate Estates. Thank you Veronica....
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Comment on agent fees
Similar to other agent's fees.
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“Veronica was very helpful and provide quick responses to all ......”

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May 24,2017
Minithumbup
By: 'Benjamin'
May 24,2017
0 people found
this helpful
Veronica was very helpful and provide quick responses to all question that arose thru out the process. I do recommend work with her....
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“Veronica Well is an excellent agent. She comes on time ......”

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May 16,2017
Minithumbup
By: 'Rudy Schennen'
May 16,2017
0 people found
this helpful
Veronica Well is an excellent agent. She comes on time with issues, and respond rapidly. She doesn't make you lose your time: the communications are always meaningful and Veronica anticipates the answers. Keep up the great work....
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Comment on agent fees
Good fees.
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“We started to rent our flat 3/4 years ago with Parkgate. ......”

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May 15,2017
Minithumbup
By: 'Lia'
May 15,2017
0 people found
this helpful
We started to rent our flat 3/4 years ago with Parkgate. The same staff still look after us and managed our flat. Big thank you especially to Veronica, communication is a breeze and you are not just another number as it is quiet often the case ...
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Staff picture Jonathan Mills
(19)
Staff picture Chris
(78)
Staff picture Susie
(28)
Staff picture Rupy
(10)
Staff picture James
(0)
Staff picture Lucy
(0)
Staff picture Klaudia
(0)

Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Full Management Service
18% (inc. VAT) of the rental income to be deducted from the incoming rent
Let and Rent Collection Service
12% (inc. VAT) of the rental income to be deducted from the incoming rent
Introductory/Let Only Service
12% (inc. VAT) of the rental income for the initial term of the tenancy to be charged in advance.
Further renewal terms will be charged at 6% (inc. VAT) of the rental income for the renewal period to be charged in advance.
There is a minimum fee of £750 including VAT for all the above Services or the percentage of the fee for each Service being the equivalent of six months’ commission whichever is the greater even if not negotiated by Parkgate Estates.
Additional Charges:
1. Preparation of the Parkgate Estates standard Tenancy Agreement: £180 including VAT
2. Major amendments to tenancy agreement: £180 including VAT
3. Preparation of an Extension Agreement for the Tenancy: £120 including VAT
4. Registration of the deposit within the TDS scheme: £108 i

Last updated on 31/05/2019, 3:12 PM by Jonathan Mills, Director


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments

Before the tenancy starts (payable to Parkgate Estates’)
Holding Deposit: 1 weeks rent
Deposit: 5 weeks rent (the initial holding deposit is converted to a part payment of this)
During the tenancy (payable to the Agent)
For English properties:
Payment of £60 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
Payment of between £100- £500 (depending on the type of security device/lock) for the reasonably incurred costs for the loss of keys/security devices
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas electricity water
Communications – telephone and broadband
Installation of

Last updated on 31/05/2019, 3:10 PM by Jonathan Mills, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you would like to make a formal complaint regarding any actions or staff members of Parkgate Estates (Richmond) Ltd then please call our office on 0208 940 2991 and one of our staff members will be able to advise you accordingly on our complaints procedure.
Last updated at 2:22 PM 10/05/2019 by Jonathan Mills

Awards won by Parkgate Estate Agency

Individual Branch Awards

Richmond, TW9


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Parkgate Estate Agency