100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
96% lettings fee satisfaction
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive ...
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A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.
Latest Reviews
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a
reviewed by 'Jorge'
Featured Review
a
reviewed by 'Roy Chu'
Featured Review
a
reviewed by 'Linda L'
Featured Review
a
reviewed by 'Richard Guy'
26th Mar 2024
reviewed by 'Adrian'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £131,000 | £1,100,000 |
| Lettings | 96% | 96% | £730 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 70 | 0 | 194 | 0 | 30 | 1 | 27 | 0 | 10 | 1 |
Areas covered
- TW9
- tw10
- tw1
- sw14
- SW14
- sw13
- SW13
- sw15
- SW15
- sw18
- SW6
- sw6
- SW18
- TW9
- TW10
Address
8 Eton Street
Richmond
Greater London
TW9 1EE
0208 940 2991
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Images & Videos
Featured Review
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Feb 02,2023
Feb 02,2023
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Excellent service throughout.
We rented a property that they manage for 4 years.
Parkgate team is very professional and approachable. Way better than dealing with a big agency, they offer a more personal approach, always available and willing to solve any issues.
From the tenancy agreement ...
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Featured Review
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Sep 02,2022
Sep 02,2022
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Had the pleasure of dealing with Parkgates as a buyer, in particular the agent assigned to my property Klaudia was excellent and remained professional from start to finish - would strongly recommend...
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Featured Review
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Aug 07,2022
Aug 07,2022
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We've used Parkgate to rent out and manage our flat in Putney for over ten years. They've now sold the flat for us, and their service has been great throughout. Chris and Klaudia have been fab, always ready to answer our questions and manage everything ...
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May 14,2022
May 14,2022
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Chris, Klaudia, and the whole team at Parkgate have been my letting agent for 10 years and have recently handled the sale of the property. Great team, they understand how to deliver a great service & I would really recommend....
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Nov 23,2022
Nov 23,2022
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Great service, attentive and caring professional. 100% punctuality, everything was in time. Maximum attention to our requests and questions. Best recommendations from our side....
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Jan 14,2015
Jan 14,2015
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Chris's approach was professional, and relaxed, putting me at ease with what was, previous to our meeting, in my mind a daunting task.
Excellent communication in the 6 months since, has led to my decision to continue using Parkgate....
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Jan 07,2015
Jan 07,2015
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A very professional, friendly and efficient team. Harry in particular provided us with an excellent service and made the whole moving process very straight forward, easy and pleasant. He was quick to respond to any queries, and made sure any issues we had were resolved ...
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Jan 05,2015
Jan 05,2015
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Matthew was very proactive, professional and kept us up to date at all times during the negotiations. He was also very flexible with appointments. Susie ensured the process post negotiations went through seamlessly and handled all of our queries and requests very professionally and in ...
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Dec 16,2014
Dec 16,2014
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Kind, Patient, Professional. For looking for a property in London could be hard and terrifying. Parkgate makes everything so easy and reliable, after I viewed and negotiated 17 properties with other agents. Now, my girl friend and I can have a warm and lovely Christmas....
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Nov 25,2014
Nov 25,2014
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Thanks for all your Suzie. Professional, approachable and efficient. We a quick and worry free move. All the best in the future....
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Comment on agent fees
‚£180 each for admin fees ‚£140 for inventory
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Nov 18,2014
Nov 18,2014
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I am pleased to say that I was provided with a really good and sufficient service from Parkgate Estate Agency, particularly from Susie Hart.
She was really friendly and helpful, in giving a sincere opinion regarding the property and trying to negotiate an offer/deal ...
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Nov 07,2014
Nov 07,2014
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I asked several local estate agents to value our property and offer their services. I chose Parkgate in Putney because Chris Hawkins showed a passion for the house and the local area which I felt would be conveyed to prospective buyers. In comparison I felt ...
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Nov 04,2014
Nov 04,2014
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All the family was very happy with the whole service from Parkgate, They has been fantastic and the whole process went smoothly, with smiles and kindness. So easy !
Many thanks...
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Oct 24,2014
Oct 24,2014
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Coming from England and desperately trying to fulfil my core values and instinct to complain, I realised I had come to a road block when dealing with Chris at Parkgate. He provided a faultless, streamline service which restored my faith in Estate/Letting Agents. Before ...
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Oct 11,2014
Oct 11,2014
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Very pleased with the service received on our property, from smooth initial contact and valuation through to successful marketing and completion. Chris keeps us well informed and has made the whole process of letting our property easy. Would definitely recommend....
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Comment on agent fees
Good value for the service received. The agency benefits from having fewer, large overheads which need to be passed onto the customer
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May 21,2014
May 21,2014
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As soon as Parkgate knew I wanted to sell they were very proactive. Matt quickly found a buyer and negotiated a very good price. He was regularly in touch with the buyer throughout the mortgage application and kept me, the seller, well informed. He monitored ...
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May 20,2014
May 20,2014
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I am exceptionally pleased with the service provided by Parkgate. Matt listened to our requirements carefully and, at my request, arranged for us to view a flat which actually wasn't being marketed. From there we were able to organise a successful sale. We felt that ...
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May 20,2014
May 20,2014
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We were very happy with the whole service from Parkgate, Matt has been fantastic and the whole process went smoothly.
Many thanks...
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May 15,2014
May 15,2014
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Parkgate offered us a first rate service from start to finish. Their friendly and businesslike attitude suited us very well and got results....
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May 14,2014
May 14,2014
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As always the staff we deal with are polite, efficient, and very helpful. New tenants were found very quickly and the price was negotiated without any fuss. As we were away at the time the gas inspection and arranging for the tenants to move in ...
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May 13,2014
May 13,2014
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Really pleased with the service. Chris listened to what we wanted rather than send on numerous, irrelevant properties which I find most Estate Agents in London do. Chris helped with our decision process and once we confirmed that we liked the property the process from ...
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May 12,2014
May 12,2014
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Have had an excellent experience dealing with Chris at Parkgate.
We interacted with a few agents to help us relocate to SW15; clearly Chris understood our requirements well and was able to identify a property aligned to what we had in mind in short time.
...
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May 07,2014
May 07,2014
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I have used Parkgate estate agents to rent out a couple of flats I own for last few years. I recently needed new tenants and, as ever, found Parkgate to be an excellent agent. From agreeing a monthly rental, to finding new tenants, vetting and ...
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May 01,2014
May 01,2014
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Quick service, very efficient and helpful. They respond to any queries very quickly and are prompt in getting any work needed to be done to the flat completed efficiently....
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Apr 28,2014
Apr 28,2014
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I was very pleased with the service I received. I was quickly shown the property when I asked to view it and felt as though the agency's involvement was minimal (which, in my experience is what most people want), but also thorough and honest....
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Apr 18,2014
Apr 18,2014
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Parkgate have consistently demonstrated a very high standard of customer service throughout my experience with them so far.
From the initial viewing to moving into the property that I am currently renting, Harry has been extremely obliging, reliable and quick to respond to my many (...
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Apr 17,2014
Apr 17,2014
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Harry was extremely efficient with dealing the tenancy of the flat. We were keen to move fast with this flat and he was extremely responsive to all our emails and calls and dealt with the new tenancy very quickly. We asked Harry a lot of ...
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Apr 16,2014
Apr 16,2014
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Chris is very professional. He was very helpful when dealing with the landlords, very prompt in responding to emails and queries . The process was fast and easy throughout . It is a pleasure to work with him and we are glad Parkgate will be managing the ...
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Apr 14,2014
Apr 14,2014
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Having previously used Parkgate Estate Agents, I knew that I would receive a first class service once again when looking for a new property to rent in a nearby area. And I wasn't wrong! Parkgate have always gone above and beyond when assisting me in ...
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Apr 08,2014
Apr 08,2014
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I decided to interview Jonathan because of a glowing review I had read about him and can now say that I thoroughly endorse every good comment made about him. He is honest, hard working, reliable and proactive - a total pleasure to work with. Throughout ...
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Apr 08,2014
Apr 08,2014
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Parkgate have been amazing so far. I am sure lots of lettings agencies talk about going the extra mile but few actually deliver. The basic tenant sourcing, agreements etc have all been painless. their response time has been great. We are abroad so having someone ...
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Apr 07,2014
Apr 07,2014
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I moved into my new rental place a couple of days ago and Matt and Rupy have made the process of renting and moving smooth and stress free. They have dealt with my queries in a timely manner and ensured that the building contractors (James ...
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Mar 28,2014
Mar 28,2014
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My husband and I were looking for a buy to let property and Chris was friendly and extremely efficient, offering a brilliant service from start to finish. He gave honest and true advice about which property would be right for us and as a result, ...
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Mar 27,2014
Mar 27,2014
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Buying a property is generally a painful experience so sympathy for good agents who try to do their best to improve it. Jonathan Mills and Harry Douglas definitely fall into this category, they were both great to deal with, and really helpful with many follow-up ...
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Mar 24,2014
Mar 24,2014
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We got a very professional service from Chris at Parkgate. He dealt with us in a straightforward and timely manner. The best part was all of the paperwork was able to be done online and Chris had the keys waiting at the office on the ...
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Chris
(92)
Susie
(44)
Klaudia
(29)
Jonathan Mills
(25)
Daisy Rath
Property
Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Full Management Service
18% (inc. VAT) of the rental income to be deducted from the incoming rent
Let and Rent Collection Service
12% (inc. VAT) of the rental income to be deducted from the incoming rent
Introductory/Let Only Service
12% (inc. VAT) of the rental income for the initial term of the tenancy to be charged in advance.
Further renewal terms will be charged at 6% (inc. VAT) of the rental income for the renewal period to be charged in advance.
There is a minimum fee of £750 including VAT for all the above Services or the percentage of the fee for each Service being the equivalent of six months’ commission whichever is the greater even if not negotiated by Parkgate Estates.
Additional Charges:
1. Preparation of the Parkgate Estates standard Tenancy Agreement: £180 including VAT
2. Major amendments to tenancy agreement: £180 including VAT
3. Preparation of an Extension Agreement for the Tenancy: £120 including VAT
4. Registration of the deposit within the TDS scheme: £108 i
Tenant Fees
Overall Fees
£0 (inc. VAT), Pay UpfrontRelevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments
Before the tenancy starts (payable to Parkgate Estates’)
Holding Deposit: 1 weeks rent
Deposit: 5 weeks rent (the initial holding deposit is converted to a part payment of this)
During the tenancy (payable to the Agent)
For English properties:
Payment of £60 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
Payment of between £100- £500 (depending on the type of security device/lock) for the reasonably incurred costs for the loss of keys/security devices
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas electricity water
Communications – telephone and broadband
Installation of
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you would like to make a formal complaint regarding any actions or staff members of Parkgate Estates (Richmond) Ltd then please call our office on 0208 940 2991 and one of our staff members will be able to advise you accordingly on our complaints procedure.
Last updated at 2:22 PM 10/05/2019 by Jonathan Mills
Best Letting Agent in Richmond 
Best Estate Agent in Richmond 
