Parkgate Estate Agency
4.9/5, 333 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive ... show more A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.

...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £131,000 £1,100,000
Lettings 96% 96% £730 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
70 0 194 0 30 1 27 0 10 1
Areas covered
  • TW9
  • tw10
  • tw1
  • sw14
  • SW14
  • sw13
  • SW13
  • sw15
  • SW15
  • sw18
  • SW6
  • sw6
  • SW18
  • TW9
  • TW10
Address

8 Eton Street
Richmond
Greater London
TW9 1EE
0208 940 2991

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
UKALA TPOS Sales TPOS Lettings TDS
Latest Properties to Rent   1
Images & Videos

“I have had numerous dealings with Veronica Wells as the ......”

Share on :
Dec 23,2016
Minithumbup
By: 'Si's'
Dec 23,2016
0 people found
this helpful
I have had numerous dealings with Veronica Wells as the property manager at Parkgate dealing with my son's rented flat. She is unfailingly helpful, reliable and enthusiastic about being of assistance in any way that she can. I have always found all the staff at ...
read full review
Was this helpful? Yes

“. Dan has gone above and beyond the call of duty ......”

Share on :
Dec 14,2016
Minithumbup
By: 'J.O.'
Dec 14,2016
0 people found
this helpful
. Dan has gone above and beyond the call of duty in dealings with us as new tenants. Not only been incredibly prompt and professional to ensure our move into the property, he has been happy to assist with any queries we may have. This high ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I cant thank the members of staff enough always polite, ......”

Share on :
Dec 11,2016
Minithumbup
Susie
By: 'Jim'
Dec 11,2016
0 people found
this helpful
I cant thank the members of staff enough always polite, professional, honest and extremely efficient. I would highly recommend using parkgate estate agents ....
read full review
Comment on agent fees
Average
Was this helpful? Yes

“Susie was a pleasure to meet and the perfect agent ......”

Share on :
Nov 29,2016
Minithumbup
Susie
By: 'Lorraine'
Nov 29,2016
0 people found
this helpful
Susie was a pleasure to meet and the perfect agent for our particular needs. We were in London for a short period of time.We needed to find a property quickly, and for the sale complete within just over a month, which it did! We ...
read full review
Was this helpful? Yes

“Veronica is always very nice and helpful thank you so ......”

Share on :
Nov 25,2016
Minithumbup
By: 'Turchian'
Nov 25,2016
0 people found
this helpful
Veronica is always very nice and helpful thank you so much for all and for the quick fix the the bath....
read full review
Was this helpful? Yes

“Veronice is always there to help. She is truly amazing,......”

Share on :
Nov 16,2016
Minithumbup
By: 'Aida'
Nov 16,2016
0 people found
this helpful
Veronice is always there to help. She is truly amazing,she has always given me an excellent customer service. If i have something broken or leaking in my house , she always gets is fixed by the next day . She always communicates with me via email ...
read full review
Comment on agent fees
Great customer service
Was this helpful? Yes

“Veronica has been really helpful in the maintenance of our ......”

Share on :
Nov 14,2016
Minithumbup
By: 'Cindy'
Nov 14,2016
0 people found
this helpful
Veronica has been really helpful in the maintenance of our flat. She is understandable and very enthusiastic in her job, which makes life easier. With my sister we do appreciate her efficiency when it comes to deal with problems....
read full review
Was this helpful? Yes

“Recently had dealings as a Tennant with this branch of ......”

Share on :
Nov 10,2016
Minithumbup
By: 'James'
Nov 10,2016
0 people found
this helpful
Recently had dealings as a Tennant with this branch of Parkgate and they were very easy to deal with and thorough at there jobs, ensuring all information regarding a property which we moved into was provided. And when we had any queries or issues they ...
read full review
Comment on agent fees
Agents fees are fairly standard from what i have seen in the area.
Was this helpful? Yes

“This is my first time back on the rental market ......”

Share on :
Nov 07,2016
Minithumbup
Susie
By: 'Marcus'
Nov 07,2016
0 people found
this helpful
This is my first time back on the rental market in many years. Susie turned it around very quickly and ensured we were were able to move in within days. Highly professional and engaging and very responsive. A very positive experience all round and a ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“I am a landlord and am very pleased that I ......”

Share on :
Oct 21,2016
Minithumbup
By: 'Thwickers'
Oct 21,2016
0 people found
this helpful
I am a landlord and am very pleased that I recently switched agents to Parkgate, Putney. They are very professional. To date I have had impeccable service from all of the Parkgate Putney's staff with whom t I have dealt: Chris, James & Jessica...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“very very helpful, dealing with all sort of enquries, always ......”

Share on :
Oct 21,2016
Minithumbup
Susie
By: 'Zara'
Oct 21,2016
0 people found
this helpful
very very helpful, dealing with all sort of enquries, always responding very quickly. Overall amazing service , help and support from Veronica....
read full review
Was this helpful? Yes

“My partner and I rented a lovely property through Parkgate ......”

Share on :
Oct 20,2016
Minithumbup
Chris
By: 'J'
Oct 20,2016
0 people found
this helpful
My partner and I rented a lovely property through Parkgate and found them to be clear, communicative and helpful throughout the process. Estate agents can sometimes come across as quite fake but these guys actually seem normal! :) When we have visited the office, the staff ...
read full review
Comment on agent fees
Fees acceptable
Was this helpful? Yes

“After finding ourselves with a very short amount of time ......”

Share on :
Oct 20,2016
Minithumbup
Chris
By: 'Jasmine'
Oct 20,2016
0 people found
this helpful
After finding ourselves with a very short amount of time to find and negotiate on renting a property we were delighted by the fast response of James and Chris in helping us to secure our tennancy. From the outset we had an extremely positive experience ...
read full review
Comment on agent fees
Very reasonable and fair. We were delighted when they managed to decrease some charges we were expecting and kindly refunded us for these.
Was this helpful? Yes

“Having had a few bad experiences with estate agents, for ......”

Share on :
Oct 10,2016
Minithumbup
Susie
By: 'Adrian'
Oct 10,2016
0 people found
this helpful
Having had a few bad experiences with estate agents, for the past few years I rented privately, however on recommendation from a friend I chose Parkgate to rent my flat. And I wasnt disappointed at all, on the contrary, Susie changed my impression about estate ...
read full review
Comment on agent fees
Very decent fees
Was this helpful? Yes

“Daniel was great at communication with myself and my housemates ......”

Share on :
Sep 16,2016
Minithumbup
By: 'Nattj6'
Sep 16,2016
0 people found
this helpful
Daniel was great at communication with myself and my housemates throughout the moving in process which was by far the most difficulty I ever had signing a contract due to landlords personal requests, however Daniel was very profession throughout and dealt with every query we ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Dear Susie, Thank you for helping me to find my ......”

Share on :
Aug 31,2016
Minithumbup
Susie
By: 'Cindy'
Aug 31,2016
0 people found
this helpful
Dear Susie, Thank you for helping me to find my new home that already feels this way already after 4 days only and invaded by suitcases and bags! As mentioned by previous customers, you are a diligent listener and warm and lovely person. Everything seems really ...
read full review
Was this helpful? Yes

“We had a very positive experience with Parkgate. Our offer ......”

Share on :
Jun 30,2016
Minithumbup
Chris
By: 'Superb'
Jun 30,2016
0 people found
this helpful
We had a very positive experience with Parkgate. Our offer was accepted the following day which was a huge delight. The actual signing of the contract was a bit more lengthy but we got there in the end. James was very helpful and responsive, answering ...
read full review
Comment on agent fees
The agent's fees are within the norm.
Was this helpful? Yes

“I was recommended Parkgate Estates and I am so glad ......”

Share on :
Jun 27,2016
Minithumbup
Chris
By: 'Bekah'
Jun 27,2016
0 people found
this helpful
I was recommended Parkgate Estates and I am so glad that I have rented through them. The service that I have experienced has been truly amazing. Throughout the whole process, from enquiring to completing the team were hard working and very professional. They found a ...
read full review
Was this helpful? Yes

“We purchased a buy-to-let property just before the stamp duty ......”

Share on :
Jun 08,2016
Minithumbup
Chris
By: 'Mark'
Jun 08,2016
0 people found
this helpful
We purchased a buy-to-let property just before the stamp duty hike on 1 April 2016 and Chris was central to getting the transaction (complicated in a number of respects) over the line before the deadline. He was courteous, practical and professional at all times. Equally, when James ...
read full review
Comment on agent fees
For the level of service provided the fees were very fair.
Was this helpful? Yes

“I first met Chris in Jan 2014 as we were looking ......”

Share on :
May 27,2016
Minithumbup
Chris
By: 'Lisa'
May 27,2016
0 people found
this helpful
I first met Chris in Jan 2014 as we were looking to buy a property in Putney. He was so charming and helpful and memorable for his passion about selling property. We didn't buy through Parkgate but I knew immediately that I'd like to use him ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“The team at Parkgate, and Chris in particular, were wonderful ......”

Share on :
May 13,2016
Minithumbup
Chris
By: 'Holly'
May 13,2016
0 people found
this helpful
The team at Parkgate, and Chris in particular, were wonderful in handling the sale of our flat. From day one Chris was friendly, professional and punctual in taking action. Our flat sold quickly and Chris kept us up to date at every stage. He was ...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“James and Chris helped us find and secure a short ......”

Share on :
May 11,2016
Minithumbup
Chris
By: 'Eve'
May 11,2016
0 people found
this helpful
James and Chris helped us find and secure a short term rental property within the timeframe we had. They were both always very helpful and pleasant to deal with and were well organised. They were knowledgable about the property, were able to answer our questions, ...
read full review
Was this helpful? Yes

“Jessica has been looking after my property for about a ......”

Share on :
Apr 29,2016
Minithumbup
By: 'collender'
Apr 29,2016
0 people found
this helpful
Jessica has been looking after my property for about a year now. She has been unfailingly efficient and effective during that time. Nothing is too much trouble. I am completely satisfied with the service she has given me in letting and looking after my property....
read full review
Comment on agent fees
acceptable
Was this helpful? Yes

“Very happy with the whole process, Susie was always very ......”

Share on :
Apr 18,2016
Minithumbup
Susie
By: 'Alex'
Apr 18,2016
0 people found
this helpful
Very happy with the whole process, Susie was always very helpful and quick to answer all my questions (and there were quite a few!). It was also a very smooth process and no delays whatsoever....
read full review
Was this helpful? Yes

“Parkgate have rented out my studio, very successfully, and professionally ......”

Share on :
Apr 04,2016
Minithumbup
Susie
By: 'Christina'
Apr 04,2016
0 people found
this helpful
Parkgate have rented out my studio, very successfully, and professionally for the past 18 years. It was time for me to sell this investment and I received first class advice, service and feedback. The sale was completed within 12 weeks from valuation, which was an excellent result. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Parkgate are thoroughly professional, pleasant and easy to deal with. ......”

Share on :
Mar 15,2016
Minithumbup
Chris
By: 'Sue'
Mar 15,2016
0 people found
this helpful
Parkgate are thoroughly professional, pleasant and easy to deal with. They found a new tenant for me very quickly and kept me informed every step of the way....
read full review
Comment on agent fees
Good value
Was this helpful? Yes

“We purchased our house with Parkgate agency (East Sheen). We ......”

Share on :
Mar 04,2016
Minithumbup
By: 'Parkgate_Is_Good'
Mar 04,2016
0 people found
this helpful
We purchased our house with Parkgate agency (East Sheen). We were truly delighted with service we got from them. They supported us not only till sales agreement but they supported us all the way through even after completion - unlike many many other agencies. They ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Susie was absolutely excellent and nothing was too much trouble ......”

Share on :
Mar 04,2016
Minithumbup
Susie
By: 'Maurice'
Mar 04,2016
0 people found
this helpful
Susie was absolutely excellent and nothing was too much trouble for her. Extremely courteous , responsive and professional at all times....
read full review
Was this helpful? Yes

“A completely professional service from start to finish with Dan ......”

Share on :
Feb 29,2016
Minithumbup
Chris
By: 'Matt'
Feb 29,2016
0 people found
this helpful
A completely professional service from start to finish with Dan and Chris. I first met Dan at the property who came prepared with not only the particulars (unlike the previous agent) but had written on important details such as service charges, council tax bands and ...
read full review
Comment on agent fees
Not applicable as I was a buyer.
Was this helpful? Yes

“Jonathan was amazing. He dealt with our sale and purchase ......”

Share on :
Feb 24,2016
Minithumbup
Jonathan Mills
By: 'Adam'
Feb 24,2016
0 people found
this helpful
Jonathan was amazing. He dealt with our sale and purchase and at all times was utterly professional, completely unflappable and totally efficient. He gave us confidence and trust in his judgements on our behalf and was always available if we needed to speak to him. ...
read full review
Comment on agent fees
Very competitive and very fair.
Was this helpful? Yes
Staff picture Chris
(92)
Staff picture Susie
(44)
Staff picture Klaudia
(29)
Staff picture Jonathan Mills
(25)
Staff picture Daisy Rath
Staff picture Property

Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Full Management Service
18% (inc. VAT) of the rental income to be deducted from the incoming rent
Let and Rent Collection Service
12% (inc. VAT) of the rental income to be deducted from the incoming rent
Introductory/Let Only Service
12% (inc. VAT) of the rental income for the initial term of the tenancy to be charged in advance.
Further renewal terms will be charged at 6% (inc. VAT) of the rental income for the renewal period to be charged in advance.
There is a minimum fee of £750 including VAT for all the above Services or the percentage of the fee for each Service being the equivalent of six months’ commission whichever is the greater even if not negotiated by Parkgate Estates.
Additional Charges:
1. Preparation of the Parkgate Estates standard Tenancy Agreement: £180 including VAT
2. Major amendments to tenancy agreement: £180 including VAT
3. Preparation of an Extension Agreement for the Tenancy: £120 including VAT
4. Registration of the deposit within the TDS scheme: £108 i

Last updated on 31/05/2019, 4:12 PM by Jonathan Mills, Director


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments

Before the tenancy starts (payable to Parkgate Estates’)
Holding Deposit: 1 weeks rent
Deposit: 5 weeks rent (the initial holding deposit is converted to a part payment of this)
During the tenancy (payable to the Agent)
For English properties:
Payment of £60 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
Payment of between £100- £500 (depending on the type of security device/lock) for the reasonably incurred costs for the loss of keys/security devices
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas electricity water
Communications – telephone and broadband
Installation of

Last updated on 31/05/2019, 4:10 PM by Jonathan Mills, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you would like to make a formal complaint regarding any actions or staff members of Parkgate Estates (Richmond) Ltd then please call our office on 0208 940 2991 and one of our staff members will be able to advise you accordingly on our complaints procedure.
Last updated at 2:22 PM 10/05/2019 by Jonathan Mills

Awards won by Parkgate Estate Agency

Regional Awards won by Parkgate Estate Agency

Individual Branch Awards

Richmond, TW9



Get in touch with

Parkgate Estate Agency