100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
96% lettings fee satisfaction
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive ...
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A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.
Latest Reviews
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a
reviewed by 'Jorge'
Featured Review
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reviewed by 'Roy Chu'
Featured Review
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reviewed by 'Linda L'
Featured Review
a
reviewed by 'Richard Guy'
26th Mar 2024
reviewed by 'Adrian'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £131,000 | £1,100,000 |
| Lettings | 96% | 96% | £730 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 70 | 0 | 194 | 0 | 30 | 1 | 27 | 0 | 10 | 1 |
Areas covered
- TW9
- tw10
- tw1
- sw14
- SW14
- sw13
- SW13
- sw15
- SW15
- sw18
- SW6
- sw6
- SW18
- TW9
- TW10
Address
8 Eton Street
Richmond
Greater London
TW9 1EE
0208 940 2991
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Images & Videos
Featured Review
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Feb 02,2023
Feb 02,2023
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Excellent service throughout.
We rented a property that they manage for 4 years.
Parkgate team is very professional and approachable. Way better than dealing with a big agency, they offer a more personal approach, always available and willing to solve any issues.
From the tenancy agreement ...
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Featured Review
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Sep 02,2022
Sep 02,2022
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Had the pleasure of dealing with Parkgates as a buyer, in particular the agent assigned to my property Klaudia was excellent and remained professional from start to finish - would strongly recommend...
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Featured Review
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Aug 07,2022
Aug 07,2022
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We've used Parkgate to rent out and manage our flat in Putney for over ten years. They've now sold the flat for us, and their service has been great throughout. Chris and Klaudia have been fab, always ready to answer our questions and manage everything ...
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May 14,2022
May 14,2022
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Chris, Klaudia, and the whole team at Parkgate have been my letting agent for 10 years and have recently handled the sale of the property. Great team, they understand how to deliver a great service & I would really recommend....
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Nov 23,2022
Nov 23,2022
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Great service, attentive and caring professional. 100% punctuality, everything was in time. Maximum attention to our requests and questions. Best recommendations from our side....
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Feb 24,2021
Feb 24,2021
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Chris and James found our first tenants in 2016 and have been managing the property since then.
From the beginning the were profesional and now that we are abroad they go the extra mile to solve any issue we might have. They are quick and responsive ...
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Feb 20,2021
Feb 20,2021
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It was a pleasure to work with Parkgate. They were honest professional and actively managed my sale and follow-up after. It was nice to actually have an experienced agents clearly with many years of experience. They were easily contactable and quick with responses....
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Feb 17,2021
Feb 17,2021
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I live the place TW1 2LL under service by Parkgate for over 10 years. I always get help from staffs, especially James and Lucy. Yesterday Lucy arranged Kevin to repaired the door lock with a very good attention in details , he ensure I have successful in ...
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Feb 07,2021
Feb 07,2021
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I am pleased to inform that my experience in regards to rent the flat was amazing. Since I’ve started to communicate with Susie Hart and through the process of viewing the flat with Klaudia Osiecka. They are very competent, professional and helpful. In details: ...
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Feb 04,2021
Feb 04,2021
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Wonderful team at Parkgate Richmond branch. They always provide helpful and speedy service. I would like to Thank everyone there....
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Jan 29,2021
Jan 29,2021
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My partner and I have experienced really great service from Klaudia at Parkgate Estate Agency. Klaudia was incredibly prompt, communicative, well organised and went out of her way to move appointments for us to fit into our schedule (which we hugely appreciated). So far we've ...
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Jan 22,2021
Jan 22,2021
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Klaudia was very helpful and quick to respond to queries. The information was also clear and easy to respond to remotely. The whole process was straightforward to navigate. I recommend Parkgate in future....
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Dec 30,2020
Dec 30,2020
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Klaudia is a very professional agent and an extremely kind person. She made the whole process easy and unstressful. We're really glad that she helped us find our new apartment....
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Nov 21,2020
Nov 21,2020
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James Bennett has been the Property Manager for our flat for a couple of years now in Richmond, London. He is quick to respond on any issues we may have and is very approachable. Whether it is a minor or major issue, I am confident ...
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Nov 17,2020
Nov 17,2020
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Tenants don't get a huge amount of choice in who their Letting Agent is, and so it is always a relief to discover that the property one wants to live in is being let by a company with a real human touch. This is certainly ...
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Nov 16,2020
Nov 16,2020
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James has been a great help and always helpful for us. As Tenants ,any time we needed something James was there to deal with it. We feel secure and safe knowing a staff of the Agent's office is always available ....
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Nov 16,2020
Nov 16,2020
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The Parkgate team were nice and responsive whilst I was a tenant. The landlord and other tenants in the building could be tricky at times, but they managed the property well....
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Nov 16,2020
Nov 16,2020
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Extremely nice and attentive agents. Any issue I raised was dealt with very quickly, and I've been very happy with how helpful they were in dealing with any questions I had both during the rental process and after....
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Nov 15,2020
Nov 15,2020
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We've had a great experience with Parkgate Estate Agency. James Bennett has always been super helpful with answering any of our questions and efficient with getting any issues with the flat solved as quickly as possible....
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Nov 15,2020
Nov 15,2020
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Overall a very good experience with Park Gate in Richmond. But I’d like to share my satisfaction with the great job property manager James Bennett is doing. His efficiency and punctuality in resolving any kind of issues are remarkable! An amazing professional to deal ...
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Nov 14,2020
Nov 14,2020
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We have been with Parkgate for 6 years and wouldn’t go with any other agent in Putney or South West London. They are like family.
Chris has been our main contact for the duration and we’ve always loved his passion and dedication. We have ...
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Nov 13,2020
Nov 13,2020
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Everything progressed very smoothly throughout the whole process of renting the property. Klaudia was so helpful and always responded quickly to any correspondence. I would definitely recommend Parkgate Estate Agency to others....
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Nov 13,2020
Nov 13,2020
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Very helpful and professional property management! Great work James!
Always quick to resolve any issues, James makes it as stress free as possible!...
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Nov 12,2020
Nov 12,2020
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Parkgate certainly the best agency we've dealt with in some time (both in UK and abroad) - particularly happy with ongoing maintenance support (thanks James!) and comms generally - would recommend this super agency....
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Nov 11,2020
Nov 11,2020
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Very professional, always responsive and helpful, I have no doubt in recommending them having rented through them for the past four years....
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Nov 09,2020
Nov 09,2020
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Excellent Tenancy Service!
James and his team at Parkgate are always very attentive to any maintenance issues that need fixing. This was particularly the case very recently where he was able to arrange for a handyman to arrive next day and just before Lockdown 2.0....
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Nov 07,2020
Nov 07,2020
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What is a good estate agent? They are commonly valued on: the quantum of their annual income, the desirability of their office locations and their profits, market share and perceived ‘goodwill’. In truth secondary objectives from a tenant’s point of view and all I ...
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Nov 05,2020
Nov 05,2020
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Parkgate were happy to reserve the property once I had said I would be interested in renting it, and were happy to give me a spare key when I locked myself out. When I renewed my tenancy and expressed a desire for a shorter break ...
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Nov 03,2020
Nov 03,2020
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Responsive and professional team. Klaudia helped us in finding the right property for our family and was very quick to respond to any queries....
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Oct 27,2020
Oct 27,2020
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This rating is all because of Chris. He has gone above and beyond in sorting out everything for me. Incredibly helpful, approachable, proactive and always keeping me updated. Very happy to have him manage my flat and I have full confidence that he is there ...
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Oct 26,2020
Oct 26,2020
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Our Experience was great with Parkgate Estate , Susie, Jonathan and other team members was great .
They were really helpful from the beginning till the contract ended .The team was approachable and responded back immediately to all our queries . Its nice to see the team is ...
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Oct 17,2020
Oct 17,2020
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Klaudia was very informative, helpful, friendly and very easy to communicate with. When we had any questions, she was able to either tell us the answer straight away if she knew it, or got back to us. Highly recommended!...
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Oct 13,2020
Oct 13,2020
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James was very efficient and decisive in resolving our party wall issues for his client. A pleasure to work with you, many thanks....
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Oct 05,2020
Oct 05,2020
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I've rented a flat through Parkgate, after a friend who'd previously availed of their services recommended them. After ringing to inquire about a property I saw listed on their website, the whole process from... arranging a viewing -->submitting an offer -->having an offer ...
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Sep 09,2020
Sep 09,2020
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She is amazing and always supportive, from the beginning of the time she was self-explanatory and left no gap in the agreement for both side....
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Chris
(92)
Susie
(44)
Klaudia
(29)
Jonathan Mills
(25)
Daisy Rath
Property
Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Full Management Service
18% (inc. VAT) of the rental income to be deducted from the incoming rent
Let and Rent Collection Service
12% (inc. VAT) of the rental income to be deducted from the incoming rent
Introductory/Let Only Service
12% (inc. VAT) of the rental income for the initial term of the tenancy to be charged in advance.
Further renewal terms will be charged at 6% (inc. VAT) of the rental income for the renewal period to be charged in advance.
There is a minimum fee of £750 including VAT for all the above Services or the percentage of the fee for each Service being the equivalent of six months’ commission whichever is the greater even if not negotiated by Parkgate Estates.
Additional Charges:
1. Preparation of the Parkgate Estates standard Tenancy Agreement: £180 including VAT
2. Major amendments to tenancy agreement: £180 including VAT
3. Preparation of an Extension Agreement for the Tenancy: £120 including VAT
4. Registration of the deposit within the TDS scheme: £108 i
Tenant Fees
Overall Fees
£0 (inc. VAT), Pay UpfrontRelevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments
Before the tenancy starts (payable to Parkgate Estates’)
Holding Deposit: 1 weeks rent
Deposit: 5 weeks rent (the initial holding deposit is converted to a part payment of this)
During the tenancy (payable to the Agent)
For English properties:
Payment of £60 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
Payment of between £100- £500 (depending on the type of security device/lock) for the reasonably incurred costs for the loss of keys/security devices
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas electricity water
Communications – telephone and broadband
Installation of
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you would like to make a formal complaint regarding any actions or staff members of Parkgate Estates (Richmond) Ltd then please call our office on 0208 940 2991 and one of our staff members will be able to advise you accordingly on our complaints procedure.
Last updated at 2:22 PM 10/05/2019 by Jonathan Mills
Best Letting Agent in Richmond 
Best Estate Agent in Richmond 
