• Staff picture
    Nikki
  • Staff picture
    Jonathan
  • Staff picture
    Nin Rehal
  • Staff picture
    Stuart
  • Staff picture
    Sadia
  • Staff picture
    Mark
  • Staff picture
    Adam
  • Staff picture
    Jemma
  • Staff picture
    Davinia
  • Staff picture
    Jim
  • Staff picture
    Joanne
  • Staff picture
  • Staff picture
    Allison
  • Staff picture
    Maria
  • Staff picture
    Matt
  • Staff picture
    Kieran
  • Staff picture
    Duncan
  • Staff picture
    Patricia
  • Staff picture
    Helen
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

“ Great experience as a landlord and seller... ”

Jul 16,2018
Minithumbup
Melanie Howarth
Zoe
By: 'Mark'
Jul 16,2018
1 people found
this helpful
I have been with Northwood as a landlord for over a year using their guaranteed rent scheme. From start to finish I cannot fault their management of the property and selection process. It was reassuring to know that they were quick to resolve any issues ...
read full review
Comment on agent fees
I would consider the fees to be competitive for the service provided.
Was this helpful? Yes

“ Excellent Service with Positive Attitude... ”

Jul 16,2018
Minithumbup
By: 'Pankaj'
Jul 16,2018
2 people found
this helpful
When I think about great customer service; Louise's smiling face get reflected in my mind. I appreciate the excellent service provided by her to resolve maintenance issues, her attention to detail, pro activeness, timely solutions, great communication skills and nice smile made the experience ...
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Was this helpful? Yes

“ could not be happier... ”

Jul 15,2018
Minithumbup
Jane
Lillian
By: 'Kevin Egan'
Jul 15,2018
0 people found
this helpful
This is the first time I have used Northwood and I could not be happier with the staff at Northwood very nice people to deal with, everything explained from my first contact right up till I move in which will be very shortly....
read full review
Comment on agent fees
First time I have paid fees so I cannot really comment on whether this is a good or bad thing but it was something that I thought I would have to pay.
Was this helpful? Yes

“ Great service as always from Holly... ”

Jul 13,2018
Minithumbup
Holly
By: 'Ed Neville'
Jul 13,2018
0 people found
this helpful
Holly is great, I have been with Northwood for almost a year now and whenever I have any questions or need anything she is very quick to respond and to sort!...
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Comment on agent fees
Fees are fair
Was this helpful? Yes

“ Great Customer Service... ”

Jul 13,2018
Minithumbup
By: 'Luke'
Jul 13,2018
3 people found
this helpful
Louise is always on the ball and gets things done quickly. Great to work with! Highly recommend her and Northwood....
read full review
Was this helpful? Yes

“ Saviour... ”

Jul 13,2018
Minithumbup
By: 'DKA'
Jul 13,2018
3 people found
this helpful
Brilliant service first day at my new property, locked my my out and she came to my aid with a smile. And she reassured me about any maintenance issues being sorted promptly...
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Was this helpful? Yes

“ New landlord... ”

Jul 12,2018
Minithumbup
By: 'Ann'
Jul 12,2018
0 people found
this helpful
Positive experience dealing with the Lettings team; always helpful & friendly. You feel like you're getting the personal touch with Northwoods....
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Was this helpful? Yes

“ Very honest!... ”

Jul 12,2018
Minithumbup
By: 'CROB'
Jul 12,2018
0 people found
this helpful
We are going to be looking to move into a property with Northwood soon. But, despite the fact that the agent didn't know this was the case, when we viewed our first property with the company... she was very open and honest about the ...
read full review
Was this helpful? Yes
By: Matt Pullinger
Jul 16, 2018
View all comments (1)
Many thanks for your review, its our pleasure to be of service. ...

“ Great communication!... ”

Jul 11,2018
Minithumbup
Leanne
Leanne
By: 'Jessica Cope'
Jul 11,2018
0 people found
this helpful
We are looking to rent a property on Dunlin Close through Northwood and we have been exremely happy with the service. The lady that showed us round the property was extremely warm and friendly and let us take our time which is dissmisilar to other ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Lindsey Bennett... ”

Jul 10,2018
Minithumbup
Lindsey
By: 'Angela'
Jul 10,2018
2 people found
this helpful
Excellent service, efficient, clear, concise and a very friendly approach. Everything explained and dealt with easily. I would highly recommend Lindsey....
read full review
Was this helpful? Yes

“ Excellent... ”

Jul 10,2018
Minithumbup
By: 'Leigh'
Jul 10,2018
0 people found
this helpful
I recently inherited a flat in need of complete refurbishment. Mitch and his team did this professionally, quickly and to a very high standard. Nothing was too much trouble and as I do not live in the area I was kept in regular contact by ...
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Was this helpful? Yes

“ Bouquets , no brickbats... ”

Jul 10,2018
Minithumbup
By: 'Kay'
Jul 10,2018
0 people found
this helpful
I want to praise both Rena and all the staff for their welcoming attitude to all their customers . There is a genuine interest and friendliness which permeates the office. I thoroughly recommend the service and attention offered and I recommend them highly...
read full review
Comment on agent fees
Fees are more than reasonable for the outstanding service given
Was this helpful? Yes

“ Helpful... ”

Jul 10,2018
Minithumbup
Karen
Ash
By: 'Rosheen Thackeray'
Jul 10,2018
1 people found
this helpful
Karen i met for the first time last week. She was so nice easy to chat to also she is very beautiful a credit to the company....
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Comment on agent fees
Good
Was this helpful? Yes

“ Made moving less stressful... ”

Jul 09,2018
Minithumbup
Robert
Harriet
By: 'Shelagh'
Jul 09,2018
0 people found
this helpful
We have been with Northwood for 2yrs and very happy, we have moved again and been helped by Robert and Harriet, both lovely people, helpful, funny, and nothing was too much trouble, credit to Northwood....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Excellent... ”

Jul 09,2018
Minithumbup
Lindsey
By: 'Simon Chalkley'
Jul 09,2018
2 people found
this helpful
Very professional and helpful. They couldn't do enough to make sure everything was sorted out as easily as possible with minimal hassle and drama....
read full review
Comment on agent fees
Very good
Was this helpful? Yes

“ Great... ”

Jul 09,2018
Minithumbup
Lindsey
By: 'Kaya'
Jul 09,2018
2 people found
this helpful
I bought a house while ago from this agency's and Lindsey was Very helpful and professional, always polite and smiling. thank you for everything....
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Comment on agent fees
Good
Was this helpful? Yes

“ Totally proffessional... ”

Jul 09,2018
Minithumbup
Joana
Nicole
By: 'Gary B'
Jul 09,2018
2 people found
this helpful
I used the tennent find and rent collection service for 2 years and then they helped me sell my asset, nothing was too much trouble and would recommend this team to anyone. They really helped to take the hassle out of letting and when I came ...
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Comment on agent fees
Competitive
Was this helpful? Yes

“ Fantastic from start to finish... ”

Jul 09,2018
Minithumbup
Lindsey
Zoe
By: 'Katie Martin'
Jul 09,2018
2 people found
this helpful
I phoned a few estate agents in Doncaster but Northwood was by far the best. From picking up the phone to selling my house Lindsey and all the other staff were efficient, thorough and went out of their way exceeding my expectations. They were honest ...
read full review
Comment on agent fees
Agent fees were really good. You got alot in the package included in the price.
Was this helpful? Yes

“ Professional, Friendly, great service!... ”

Jul 09,2018
Minithumbup
Zoe
Jackie
By: 'Bob G'
Jul 09,2018
0 people found
this helpful
Northwood went above and beyond to ensure the smooth running of selling my property, from Zoe coming to value the property right through to completion. Zoe and Emily kept me updated throughout the full process, giving me reassurance when needed. Jackie helped me out with ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Great stuff... ”

Jul 05,2018
Minithumbup
Lindsey
Kamila
By: 'J'
Jul 05,2018
2 people found
this helpful
Hello, we're just about to move in to ouer new house, till now these ladies have helpd us to go thru all procces easily (especially Mrs Lindsey) , great contact thru email, quick answers on ouer all questions etc. All we are just hoping the ...
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Was this helpful? Yes

“ Communicative and understanding agents... ”

Jul 04,2018
Minithumbup
Robert
Sarah
By: 'KayMay33'
Jul 04,2018
1 people found
this helpful
We dealt with Rob when securing our rental property. Rob and the whole team kept us informed at a stressful time and continue to ensure we are happy in the property by dealing with any maintenance or repair issues immediately. All the paperwork is clear ...
read full review
Comment on agent fees
Agents fees are fair and just and much cheaper then other agents I’ve used in Worcester
Was this helpful? Yes

“ Tina was absolutely amazing this morning when my wife and I popped in looking for rental properties.... ”

Jul 04,2018
Minithumbup
By: 'Jim Garth'
Jul 04,2018
0 people found
this helpful
We both felt like we were the most important customers ever and treated very professionally and courteously. Literally seconds after leaving the office I received a confirmation email and a phone call. Service of this quality is not always easy to find Well done and ...
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Was this helpful? Yes

“ Great service... ”

Jul 04,2018
Minithumbup
Charlotte
By: 'Paulo'
Jul 04,2018
0 people found
this helpful
Charlotte has been my first point of contact when dealing with Northwood for a long time now. Every single time she deals with any issues swiftly and efficiently which is very much appreciated. Thank you and well done!...
read full review
Was this helpful? Yes

“ 6 years on and still fantastic... ”

Jul 04,2018
Minithumbup
By: 'RhonaF'
Jul 04,2018
0 people found
this helpful
I lived in High Wycombe in 2012_2013 and had to leave under stressful circumstances. The staff at Northwood were respectful and professional. 6 years later I asked for some paperwork and they not only still had it but got it over to me within a few hours. ...
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Comment on agent fees
Cant remember
Was this helpful? Yes

“ Terrible follow up... ”

Jul 04,2018
Minithumbdown
By: 'Mark'
Jul 04,2018
0 people found
this helpful
Visited a property on 15.06 - Got these on time and was asked to wait till conversation with previous onlookers continued, about 10 minutes after my allocated time, I was shown the property. I posed 2 questions to the agent and was told I would receive a callback ...
read full review
Comment on agent fees
nothing to do with the fees, I don't think I want to deal with Northwood for they strike me as a non caring company and seem to have no concept of customer service. I cant recall the name of the woman who met me there
Was this helpful? Yes

“ Lettings and Sales... ”

Jul 03,2018
Minithumbup
Nicki
By: 'Suzanne'
Jul 03,2018
0 people found
this helpful
I can highly recommend Northwood for both lettings and sales. In the ten years they were responsible for letting our parents' bungalow and the recent sale of the property Nicki, and others, have gone above and beyond. They had to deal with the aftermath of ...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“ Mr... ”

Jul 03,2018
Minithumbup
Jonathan
By: 'Ron White'
Jul 03,2018
2 people found
this helpful
I have been a landlord of 3 properties for more than 16 years. I used Jonathan / Northwood at the start of my business and I continue to do so today. Jonathan has always conducted himself and his business in a gentlemanly manner. As a landlord who lives ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jonathan Edwards
Jul 04, 2018
View all comments (1)
Hi Ron, it has been a pleasure to assist with your properties over the last decade and a half. Thank you for posting feedback of your experience with us over that time and for your kind comments which are very much appreciated. Best wishes from all of us. ...

“ Excellent service... ”

Jul 03,2018
Minithumbup
Sadia
Sadia
By: 'Satisfied customer'
Jul 03,2018
0 people found
this helpful
Sadia and her team from Warrington have provided excellent service. They are friendly and professional and have always kept us informed and dealt with any quieries or problems quickly and efficiently....
read full review
Was this helpful? Yes

“ Unstoppable... ”

Jul 03,2018
Minithumbup
By: 'NicholasS'
Jul 03,2018
0 people found
this helpful
Even a car breakdown on the motorway on Saturday morning didn't stop James getting into his office, getting the paperwork completed, keys exchanged and helping us to get moved in on time. Thanks you so much James for all your efforts on our behalf. ...
read full review
Comment on agent fees
Fees a little steep in my opinion but good service
Was this helpful? Yes
By: James Pearson
Jul 04, 2018
View all comments (1)
Thank you for your kind review, my pleasure to help! If we can assist in any way in the future please do not hesitate to get in touch. ...

“ Hassle free... ”

Jun 30,2018
Minithumbup
Erica
By: 'Angelina'
Jun 30,2018
0 people found
this helpful
The agency is very professional at all times, I have been renting my property for 9years with no complaints , the staff are lovely when they come for house inspection....
read full review
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1706 54 1804 177 622 7 320 3 237 40

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11:50 AM 25/06/2018 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Wigan, WN1

Warrington, WA1

London, SE27

Peterborough, PE1

Northampton, NN1

Nottingham, NG5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN2

Doncaster, DN8

Crewe, CW11

Wirral, CH60

Chester, CH2

Cardiff, CF14

Bristol, BS3

Bromley, BR1

Bournemouth, BH9

Warminster, BA12

Tamworth, B79

Birmingham, B5

Aberdeen, AB25

Barnstaple, EX31

Carlisle, CA1

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

St Albans, AL1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Newcastle upon Tyne, NE5

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Beverley, HU17

Derby, DE1

Preston, PR1

Watford, WD24

Basingstoke, RG21

Cambridge, CB1

Lincoln, LN2

Luton, LU1

Portsmouth, PO6

Worthing, BN11

Sale, M33

Wokingham, RG40

Maidenhead, SL6

Sheffield, S6

Waterlooville, PO7

Oxford, OX4

Exeter, EX1

Eastbourne, BN21

Romford, RM1

Hastings, TN34

Reading, RG1

Plymouth, PL4


Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(87)
Ashford
73 High Street, Ashford TN24 8SF
(9)
Banbury
20 High street, Banbury OX16 5EE
(1)
show all branches (88)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(22)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(110)
Bedford
95 High Street, Bedford MK43 0BS
(0)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(40)
Birmingham Central
70 Bromsgrove Street, Birmingham B5 6NU
(113)
Bolton
3 Marsden Road, Bolton BL1 4AA
(35)
Brentwood
1 Hart Street, Brentwood CM14 4AX
(0)
Bristol
271 North Street, Bristol BS3 1JN
(89)
Bromley
21-23 Kingfisher House, Bromley BR1 1LT
(96)
Byfleet & Woking
97 High Street, Byfleet KT14 7QX
(0)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(23)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(37)
Carlisle
2 Crosby Street, Carlisle CA1 1DQ
(133)
Central Lowlands
9-11 Bank Street, Falkirk FK1 1NB
(1)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(88)
Chester
1b Hoole Road, Chester CH2 3NQ
(22)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(6)
Crawley
3 Parkside, Crawley RH10 1EH
(83)
Crewe & Sandbach
9 Hightown, Crewe CW11 1AD
(107)
Derby
5A St James Street, Derby DE1 1QT
(53)
Doncaster
17a Sandringham Road, Doncaster DN2 5HU
(237)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
Dunfermline & Fife
15 Pitreavie Court, Dundee KY11 8UU
(0)
East Dulwich
493 Norwood Road, London SE27 9DJ
(73)
Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(21)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(32)
Epsom & Sutton
94 High Street, Epsom KT19 8BJ
(44)
Exeter
85 South Street, Exeter EX1 1EQ
(29)
Glasgow
Unit 4 Skypark 545 Finnieston Street, Glasgow G3 8JU
(15)
Glossop
85 High Street West, Glossop SK13 8AZ
(0)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(13)
Hereford
42 Bridge Street, Hereford HR4 9DG
(54)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(54)
Ipswich
5, Alpha Terrace, Masterlord Office Village, West Road, Ipswich IP3 9FD
(9)
Lancaster
65 Penny Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(289)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(76)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(21)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(195)
Luton
42-44 Wellington Street, Luton LU1 2QH
(64)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(34)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(30)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(140)
Northampton
The Old Gatehouse, 25 Victoria Promenade, Northampton NN1 1HB
(256)
Norwich
7 Broadland Court,Wherry Road, Norwich NR1 1UN
(1)
Nottingham
568 Mansfield Road, Nottingham NG5 2FS
(22)
Oldham & East Manchester
79-81 High Street, Lees, Oldham OL4 3BN
(79)
Oxford
70 St. Clements Street, Oxford OX4 1AH
(6)
Peterborough
729 Lincoln Road, Peterborough PE1 3HD
(116)
Plymouth
Hyde Park House, 74 Mutley Plain, Plymouth PL4 6LF
(35)
Portsmouth
129 Havant Road, Portsmouth PO6 2AA
(136)
Preston
5 Fishergate Row, Butler Street, Preston PR1 8BN
(20)
Reading and Newbury
89 London Street, Reading RG1 4QA
(28)
Retford
30 Market Place, Retford DN22 6DW
(5)
Romford
11 Victoria Road, Romford RM1 2JT
(44)
Salisbury
56 Castle Street, Salisbury SP1 3TS
(15)
Sheffield
7 Middlewood Road, Sheffield S6 4GU
(13)
Solihull
115 Stratford Road, Solihull B90 3ND
(9)
South Manchester
43-45 Cross Street, Sale M33 7FT
(68)
Southampton
1 Bellvue Road, Southampton SO15 2AW
(104)
Southend on Sea
458 - 460 London Road, Southend on Sea SS0 9LA
(5)
Southport and Ormskirk
185 Eastbank Street, Southport PR8 6TH
(21)
St Albans
48 London Road, St Albans AL1 1NG
(53)
Stoke on Trent
333 Hartshill Road, Stoke on Trent ST4 7NR
(92)
Tamworth
24 Lichfield Street, Tamworth B79 7QE
(13)
Telford
8 Church Street, Telford TF1 1DG
(18)
Thorne
6-8 Fieldside, Doncaster DN8 4BQ
(135)
Truro
3 Frances Street, Truro TR1 3DN
(10)
Tyneside
676 West Road, Newcastle upon Tyne NE5 2UR
(92)
Warminster
8 Market Place, Warminster BA12 9AN
(68)
Warrington
139 Sankey Street, Warrington WA1 1NN
(160)
Waterlooville
7 St Georges Walk,, Waterlooville PO7 7TU
(10)
Watford
278 St Albans Road, Watford WD24 6PE
(9)
Wigan
55-57 Mesnes Street, Wigan WN1 1QX
(123)
Winton Bournemouth
538-542 Wimborne Road, Bournemouth BH9 2EX
(21)
Wirral
78 Telegraph Road, Wirral CH60 0AQ
(49)
Woking
Crown House, One Crown Square, Woking GU21 6HR
(3)
Wokingham
15-17 Broad Street, Wokingham RG40 1AU
(138)
Worcester
41-43 Barbourne Road, Worcester WR1 1SA
(147)
Worthing
Unit 1 Revenue Chambers, 58 Chapel Road, Worthing BN11 1BG
(9)
Wrexham
27 King Street, Wrexham LL11 1HF
(17)
York
67 Micklegate, York YO1 6LJ
(166)


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