98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ...
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
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Latest Reviews
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reviewed by 'Richard'
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reviewed by 'Marissa'
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reviewed by 'mircea'
Featured Review
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reviewed by 'Clifford'
Featured Review
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reviewed by 'Lera'
17th Apr 2024
reviewed by 'Rosa feliz'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £23,700 | £13,500,000 |
| Lettings | 93% | 95% | £275 | £7,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2729 | 94 | 4045 | 294 | 1233 | 24 | 647 | 19 | 464 | 69 |
Opening Hours
Services offered
- Sales
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- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Featured Review
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Nov 18,2019
Nov 18,2019
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Northwood have been brilliant throughout our dealings with them. They have always been professional and acted quickly on any concerns we have had. Their guaranteed rent scheme takes all the stress out of managing a property and I would recommend them to anyone....
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Feb 19,2022
Feb 19,2022
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Absolutely lovely letting agency, best I have dealt with in Peterborough. Great communication and just vert kind people. Always answer their phones and emails promptly. Couldn't have asked for a better service!...
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Jan 18,2020
Jan 18,2020
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I dont know in a few words to day how much i love Nothwood Agency, it was amazing working with them and to rent from them i will happy tell to everybody, if they have a chance to rent from them, to do it;)
Thank ...
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Oct 07,2019
Oct 07,2019
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We were impressed with the presentation of our property especially the photography by Chris.
We were kept informed as to the progress of the sale of the house and bringing the sale to a successful conclusion.
We always had a warm friendly reception which made ...
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Featured Review
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Jul 30,2019
Jul 30,2019
1
people found
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Me and my partner rented a property through Northwood and the team were super helpful throughout the entire tenancy. After 9 months of renting, our landlord decided to sell the property and Northwood told us straight away about the landlords intentions before the property was put ...
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Feb 13,2024
Feb 13,2024
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Arranged to view a rental property on Lower Kenyon street with agents in the Thorne branch. I attended with my two young children (1 and 3yrs). We waited outside the property for 30+ minutes in the cold and wind. I rang several times and was transferred to ...
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Feb 13,2024
Feb 13,2024
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Over the last 4 years, Maxine has been very helpful on all aspects of our tenancy. She was always pleasant and easy to deal with. Any issues with the property were handled professionally....
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Feb 08,2024
Feb 08,2024
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Another great property inspection from Chris Smith at Northwood. Very friendly, understanding and most importantly, pro-active with any issues. A wonderful asset to your business....
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Feb 08,2024
Feb 08,2024
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Amazing service from the start! Karen Hobbs was very supportive and always kept us in the loop from day one. Her caring approach when the sale of our house fell through really meant a lot to us and that’s why we continued with her ...
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Feb 08,2024
Feb 08,2024
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We’ll never move with another agent again now we’ve discovered Northwood! What a breath of fresh air the team were. Start to finish an absolute breeze. Amazing marketing, Nic is superb, she made our home look irresistible and it wasn’t long before ...
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Feb 07,2024
Feb 07,2024
1
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I cannot recommend Karen highly enough. It was a pleasure to have Karen as the Sellers Agent. She is professional yet friendly and caring and supportive.
The whole selling process was very quick and smooth thanks to Karen
Elaine from Avery Walters Solicitors...
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Feb 07,2024
Feb 07,2024
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Please come fix the leak in our wall
Leak in wall has been happening since before we moved in November...
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Feb 07,2024
Feb 07,2024
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I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with Northwood....
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Feb 07,2024
Feb 07,2024
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I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with Northwood....
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Feb 07,2024
Feb 07,2024
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As a landlord who has been with Northwood Sandbach for a number of years, I want to say thank you to Rena and her team for the help and assistance they have given to me and in turn my tenants.
Rena really knows her stuff ...
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Feb 06,2024
Feb 06,2024
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Everyone really nice and professional. A big thank you to Karen and her team for providing us with smooth purchase!...
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Feb 05,2024
Feb 05,2024
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Would like to say I had a very positive experience of selling a property my agent was Cameron Mayo, cannot speak highly enough about his commitment all was so positive feel he went over and above could not have wished for any more...
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Feb 05,2024
Feb 05,2024
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We were shown around a lovely property by Rebecca who was brilliant and answered all of our questions. The process of securing the flat since then has been seamless and Northwood have been incredibly helpful every step of the way. Really friendly people to work ...
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Feb 05,2024
Feb 05,2024
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I had an excellent experience working with Rebecca as my estate agent. Her responsiveness was impressive, and she answered all my questions quickly. Rebecca's down-to-earth approach made the entire process comfortable, and she went above and beyond to ensure a smooth rental experience. I highly ...
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Feb 02,2024
Feb 02,2024
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On returning to live in south of England after a long time abroad, I was fortunate to meet with Mr Gavin Gravenzande of Northwood Estate Agents who showed me a property in Ashford.
I found Gavin both helpful and understanding, particularly as my circumstances were ...
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Feb 02,2024
Feb 02,2024
1
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Great service provided by Northwood and Daniel. He kept me in the loop at all times, right up until move-in date....
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Feb 02,2024
Feb 02,2024
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What a great experience and exceptional service Gavin gave to us though out the whole journey of selling our home, from day one of the process Gavin made us feel comfortable and that we could trust and rely on him.
it only took a few ...
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Feb 01,2024
Feb 01,2024
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I’ve been with this agency for more than 2 years , never had problems , the only 3 stars it’s because I wait to long for my deposit to be returned and that was very frustrating....
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Feb 01,2024
Feb 01,2024
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The staff were very helpful throughout my tenancy. Lisa was very understanding of my situation and very helpful....
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Feb 05, 2024
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Many thanks for your review and glad you have been impressed with the service levels you have received. Kind Regards
Nikki ...
Feb 01,2024
Feb 01,2024
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Cannot rate them highly enough. They have been looking after my property for 18 years straight and have always found great tenants in a very timely manner. Thanks for all your help over the years....
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Feb 01,2024
Feb 01,2024
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Tenant Find Excellent Service. I have used Northwood for the last 5 years on a Tenant Only Find Service. The team at Northwood provide an excellent service and again found another 5 star tenant. I thank them all for outstanding service ******...
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Jan 31,2024
Jan 31,2024
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Arjan and Julie were very supportive throughout the renting process....
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Jan 31,2024
Jan 31,2024
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Quick reply on phones and emails. Conveniently located close to our rental property...
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Jan 31,2024
Jan 31,2024
1
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I work with Dawn Moore as a contractor. The working relationship we have is exceptional. Always a smile when I walk into the office, and always firm but fair. I work for several letting agencies but Dawn makes my working experience for Northwood the top ...
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Jan 30,2024
Jan 30,2024
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www.AllAgents.co.ukThis letting agent leaves a lot to be desired. Zero support for tenants, acting solely as sales agents in the interests of the landlords, despite their obligation to provide clarity for tenants about what they're signing up to. My nightmare began with ...
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Jan 30, 2024
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Hello Kate, I am sorry that you did not understand what you were agreeing to. You were entering into a flat share with another tenant. That tenant may have misled you. With permission from the landlord, we arranged for you to replace an existing tenant on an existing tenancy agreement. That agreement has now come to an end and you wanted to move out, but the other flatmate did not. A tenancy is a joint agreement, you weren't just renting a room. Your flatmate was able to find someone else t ...
Jan 30,2024
Jan 30,2024
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Gavin has been great from the very beginning. I originally had an offer on a property where the sellers originally chose other buyers. Gavin promised, along with the sellers that if anything should happen he will be in contact. A couple of weeks later on ...
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Jan 30,2024
Jan 30,2024
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Ruth and Jenna have been so helpful and couldn’t have made renting my first property any easier!! Thankyou so much....
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Jan 25,2024
Jan 25,2024
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The experience of attending the agency was very welcoming. They made everything understandable and the process was very smooth...
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Jan 24,2024
Jan 24,2024
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Arjan was great and always happy to help us, it was really needed as first time renters....
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Jan 23,2024
Jan 23,2024
1
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We have worked as external contractors with Northwood in Chapel Allerton for approaching fifteen years. They have always been very straight forward to deal with, quick to respond, good communicators and a good team where although they each have their own areas of responsibility. The ...
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Vendor Fees
Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)Secure Sale (Modern Method of Auction) = No commission
Landlord Fees
Fee (inclusive of VAT)Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)
Tenant Fees
Charge (inclusive of VAT where applicable)Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Complaints Procedure
We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Awards won by Northwood
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2023
Best Franchise in the UK
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2023
Best Overall Large Chain in the UK
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2023
Best Letting Agent in the UK
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2022
Best Overall Large Chain in the UK
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2022
Best Franchise in the UK
-
2022
Best Letting Agent in the UK
-
2021
Best Franchise in the UK
-
2021
Best Overall Large Chain in the UK
-
2021
Best Letting Agent in the UK
-
2023
Best Overall Agent in the UK
-
2022
Best Overall Agent in the UK
-
2021
Best Overall Agent in the UK
Regional Awards won by Northwood
Individual Branch Awards
Watford, WD24
St Albans, AL1
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2023
Best Letting Agent in St Albans
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2023
Best Letting Agent in AL1
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2022
Best Letting Agent in AL1
-
2022
Best Estate Agent in AL1
-
2022
Best Letting Agent in St Albans
-
2021
Best Letting Agent in St Albans
-
2021
Best Estate Agent in AL1
-
2021
Best Letting Agent in AL1
-
2022
Best Estate Agent in St Albans
-
2021
Best Estate Agent in St Albans
Southport, PR8
-
2023
Best Letting Agent in Southport
-
2023
Best Letting Agent in PR8
-
2021
Best Letting Agent in Southport
-
2021
Best Letting Agent in PR8
-
2023
Best Estate Agent in PR8
-
2022
Best Letting Agent in PR8
-
2022
Best Letting Agent in Southport
-
2021
Best Estate Agent in Southport
-
2021
Best Estate Agent in PR8
-
2023
Best Estate Agent in Southport
Maidenhead, SL6
Luton, LU1
Lincoln, LN2
-
2023
Best Letting Agent in Lincoln
-
2023
Best Letting Agent in LN2
-
2022
Best Letting Agent in LN2
-
2022
Best Letting Agent in Lincoln
-
2021
Best Letting Agent in Lincoln
-
2021
Best Letting Agent in LN2
-
2023
Best Estate Agent in Lincoln
-
2023
Best Estate Agent in LN2
-
2022
Best Letting Agent in East of England
-
2022
Best Estate Agent in LN2
-
2022
Best Estate Agent in Lincoln
-
2021
Best Estate Agent in Lincoln
-
2021
Best Estate Agent in LN2
-
2023
Best Letting Agent in East of England
-
2021
Best Letting Agent in East of England
Doncaster, DN2
-
2023
Best Estate Agent in Doncaster
-
2023
Best Estate Agent in DN2
-
2023
Best Letting Agent in DN2
-
2022
Best Letting Agent in DN2
-
2022
Best Estate Agent in DN2
-
2022
Best Letting Agent in Doncaster
-
2022
Best Estate Agent in Doncaster
-
2021
Best Estate Agent in Doncaster
-
2021
Best Estate Agent in DN2
-
2021
Best Letting Agent in DN2
-
2023
Best Letting Agent in Doncaster
Crawley, RH10
Cheltenham, GL52
Carlisle, CA1
Ashford, TN23
-
2023
Best Letting Agent in Ashford
-
2023
Best Estate Agent in Ashford
-
2023
Best Estate Agent in TN23
-
2023
Best Letting Agent in TN23
-
2022
Best Letting Agent in TN23
-
2022
Best Estate Agent in TN23
-
2022
Best Letting Agent in Ashford
-
2022
Best Estate Agent in Ashford
-
2021
Best Letting Agent in Ashford
-
2021
Best Estate Agent in TN23
-
2021
Best Letting Agent in TN23
-
2021
Best Estate Agent in Ashford
Worcester, WR1
Wrexham, LL11
-
2023
Best Estate Agent in Wrexham
-
2023
Best Letting Agent in Wrexham
-
2023
Best Estate Agent in LL11
-
2023
Best Letting Agent in LL11
-
2022
Best Letting Agent in LL11
-
2022
Best Estate Agent in LL11
-
2022
Best Letting Agent in Wrexham
-
2022
Best Estate Agent in Wrexham
-
2021
Best Letting Agent in Wrexham
-
2021
Best Letting Agent in LL11
Bristol, BS3
Crewe, CW11
Liverpool, L12
-
2023
Best Estate Agent in L12
-
2023
Best Letting Agent in L12
-
2022
Best Letting Agent in L12
-
2022
Best Estate Agent in L12
-
2022
Best Estate Agent in Liverpool
-
2021
Best Estate Agent in L12
-
2021
Best Letting Agent in L12
-
2023
Best Estate Agent in Liverpool
-
2022
Best Letting Agent in Liverpool
-
2021
Best Estate Agent in Liverpool
Leeds, LS7
Nottingham, NG5
London, SE27
-
2023
Best Letting Agent in SE27
-
2022
Best Letting Agent in SE27
-
2021
Best Estate Agent in SE27
-
2021
Best Letting Agent in SE27
-
2023
Best Letting Agent in London
-
2023
Best Estate Agent in SE27
-
2023
Best Letting Agent in South East London
-
2022
Best Estate Agent in SE27
-
2023
Best Letting Agent in Greater London
