Northwood
4.8/5, 9585 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

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...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 93% 95% £275 £7,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2722 93 4029 292 1230 24 645 19 462 69
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NALS TPOS DPS SAGEagent Move With Us
Images & Videos

“New Tenant...”

Share on :
Dec 19,2023
Minithumbup
Callum
By: 'Edward'
Dec 19,2023
0 people found
this helpful
We have just moved to St Albans and Callum was brilliant in making such a long distance move easy. He has also been very helpful with initial post-move in queries such as previous tenants’ post. We would definitely recommend Northwood....
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Was this helpful? Yes

“Northwood Edinburgh : An excellent letting agency...”

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Dec 18,2023
Minithumbup
Stuart Miller
Claire Bunce
By: 'Tejas Ranpara'
Dec 18,2023
0 people found
this helpful
The best letting agent in Edinburgh. I have been a tenant with Northwood for the third time in the past 10 years, and my experience has been excellent. I appreciate their services and support all the time, and most importantly, I liked the friendly staff who ...
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Was this helpful? Yes

“Helpful with resolving leak issue....”

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Dec 18,2023
Minithumbup
Julie
By: 'Nick'
Dec 18,2023
1 people found
this helpful
Julie has been very helpful in ensuring works were undertaken quickly following a leak from my shower. She arranged contractors without delay and the works were completed with minimal disruption....
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Was this helpful? Yes
By: Julie Cahill
Jan 11, 2024
View all comments (1)
Thank you Nick ...

“from Richard who came to value the property, ......”

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Dec 17,2023
Minithumbup
Karen
By: 'Margaret'
Dec 17,2023
0 people found
this helpful
from Richard who came to value the property, well informed of what was happening round and about the area, to Karen in the office, all were really helpful and informative to the process of selling the property. a calming influence on a 77year old out ...
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Was this helpful? Yes

“Lettings Experience...”

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Dec 15,2023
Minithumbup
Lewis
By: 'Steve'
Dec 15,2023
0 people found
this helpful
Selected Northwood to manage my Edinburgh property, just over a year ago. Not an easy decision but now with benefit of experience, I highly recommend Lewis & team at Northwood. Everything has been very efficient, a professional & friendly service....
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“Northwood have been managing my property for ......”

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Dec 15,2023
Minithumbup
By: 'Mike'
Dec 15,2023
0 people found
this helpful
Northwood have been managing my property for 3 years now and I have been most impressed by the service I receive from them. Previously it had been managed by one of the largest property agents in Edinburgh and the service was nothing like that I receive ...
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Was this helpful? Yes

“Brilliant letting agents. Any issues highligh......”

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Dec 15,2023
Minithumbdown
By: 'Iain F'
Dec 15,2023
0 people found
this helpful
Brilliant letting agents. Any issues highlighted at my property are dealt with quickly and efficiently....
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“Responsive and friendly service.Any issues w......”

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Dec 15,2023
Minithumbup
Julie
By: 'Tim'
Dec 15,2023
1 people found
this helpful
Responsive and friendly service. Any issues were always resolved fairly quickly....
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Was this helpful? Yes
By: Julie Cahill
Dec 15, 2023
View all comments (1)
Thank you for your kind review Tim. ...

“Northwood Edinburgh have been very efficient ......”

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Dec 15,2023
Minithumbup
By: 'Bettina M.'
Dec 15,2023
0 people found
this helpful
Northwood Edinburgh have been very efficient and great to deal with since I moved into my rented flat earlier this year. They repond very quickly and are always very friendly. I have had no issues at all as a tenant and would thoroughly recommend them ...
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Was this helpful? Yes

“James...”

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Dec 14,2023
Minithumbup
James
By: 'Alex'
Dec 14,2023
0 people found
this helpful
James as been a great help in the last 24 hours helping me get a leak in my rental property sorted out. He was polite, prompt and professional in all correspondence. Thank you for help and time. A Foster...
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Was this helpful? Yes

“Amazing letting support .This letting agency......”

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Dec 14,2023
Minithumbup
Julia
By: 'Ajinkya'
Dec 14,2023
0 people found
this helpful
Amazing letting support . This letting agency helped me get a rental place and it was properly managed, on time, cleaned and all my concerns were addressed properly. Excellent service....
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Was this helpful? Yes

“Have used for a number of years with various ......”

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Dec 14,2023
Minithumbup
Claire Bunce
Lewis
By: 'SJE'
Dec 14,2023
0 people found
this helpful
Have used for a number of years with various properties and find the communication and service very good....
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Was this helpful? Yes

“Generally very worthwhile using an agent. The......”

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Dec 14,2023
Minithumbup
By: 'Lia'
Dec 14,2023
0 people found
this helpful
Generally very worthwhile using an agent. They provide detailed summaries of their visits including actions for tenants / landlords, and resolve any problems quickly . One time I had to chase them for rent, and they had not chased the tenant for their late payment until I ...
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Was this helpful? Yes

“Good move in process. Very friendly and quick......”

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Dec 14,2023
Minithumbup
By: 'John McPhillimy'
Dec 14,2023
0 people found
this helpful
Good move in process. Very friendly and quick. Highly rate....
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Was this helpful? Yes

“Professional, helpful and knowledgeable staff......”

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Dec 14,2023
Minithumbup
Stuart Miller
Lewis
By: 'Susan'
Dec 14,2023
0 people found
this helpful
Professional, helpful and knowledgeable staff made letting my sons flat easy. I welcomed their advice and guidance. When the tenant required any work done the staff at Northwood communicated quickly with me and arranged for the work to be carried out....
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Was this helpful? Yes

“I have been with Northwood for 2 years now an......”

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Dec 14,2023
Minithumbup
By: 'Helena'
Dec 14,2023
0 people found
this helpful
I have been with Northwood for 2 years now and I am quite happy with their communication and services, I am rest assured that my tenants are in good hands for anything that my be required....
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Was this helpful? Yes

“Dependable and professional....”

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Dec 14,2023
Minithumbup
Stuart Miller
By: 'Jonathan Keay'
Dec 14,2023
0 people found
this helpful
As a landlord living away from the city where my properties are, I need an agent I can fully depend upon and I am happy to say Northwood meets all my requirements and gives me peace of mind that my properties (and tenants) are being ...
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Was this helpful? Yes

“I would highly recommend this letting agency.......”

Share on :
Dec 14,2023
Minithumbup
Julia
Farah
By: 'Angiemizz'
Dec 14,2023
0 people found
this helpful
I would highly recommend this letting agency. I have used them for years to find tenants for my property, they are very professional, the staff are extremely helpful and polite, they always sort any problems quickly and professionally...
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Was this helpful? Yes

“One of the best agencies which I worked on.I......”

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Dec 13,2023
Minithumbup
Farah
By: 'CHRISTIAN'
Dec 13,2023
0 people found
this helpful
One of the best agencies which I worked on. I was a tenant and noticed that supports both sides tenant/landlord. Farah was a great help! Highly recommend Northwood Agency....
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Was this helpful? Yes

“Kye - friendly and warm approach , thumbs up ......”

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Dec 13,2023
Minithumbup
By: 'Valdas Molis'
Dec 13,2023
0 people found
this helpful
Kye - friendly and warm approach , thumbs up 😊...
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Was this helpful? Yes

“Thank you to Northwood Carlisle...”

Share on :
Dec 12,2023
Minithumbup
dee
By: 'Tanya'
Dec 12,2023
0 people found
this helpful
Friendly and professional service from everyone we had contact with. We were helped through the process efficiently and kept informed throughout....
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Was this helpful? Yes

“I moved from my previous agency to Northwood ......”

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Dec 12,2023
Minithumbup
Niamh
By: 'Jen'
Dec 12,2023
0 people found
this helpful
I moved from my previous agency to Northwood in 2021 as I was very unhappy with the service I and my tenant had received. Northwood couldn’t have been more different, the move across was made smooth and hassle free and I was always kept up ...
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Was this helpful? Yes

“Professional and personable...”

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Dec 12,2023
Minithumbup
Duncan
By: 'Callum'
Dec 12,2023
0 people found
this helpful
Duncan was so personable and professional when I was buying my property. The team at Northwoods ensured the process progressed as quickly and smoothly as it could and I knew I could rely on their experience all the way through....
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Was this helpful? Yes
By: Duncan Burge
Dec 13, 2023
View all comments (1)
Thanks Callum - I'm glad it all went well! ...

“Excellent friendly service on both letting an......”

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Dec 09,2023
Minithumbup
By: 'Philip'
Dec 09,2023
0 people found
this helpful
Excellent friendly service on both letting and property sale services....
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Was this helpful? Yes

“James has helped me get a repair made to the ......”

Share on :
Dec 08,2023
Minithumbup
James
By: 'John'
Dec 08,2023
0 people found
this helpful
James has helped me get a repair made to the roof of the property we are living in and I have to say he has been totally professional and a pleasure to talk to. He is has been in touch with me on a regular ...
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Was this helpful? Yes

“Northwood took over my previous Letting compa......”

Share on :
Dec 06,2023
Minithumbup
Stuart
By: 'Kirtash Patel'
Dec 06,2023
0 people found
this helpful
Northwood took over my previous Letting company about a year ago and have been managing my property since. I have found them absolutely wonderful, in fact much better then my my previous company - wish I had known then earlier. They were absolutely fantastic and ...
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Was this helpful? Yes
By: Stuart Williams
Dec 06, 2023
View all comments (1)
Thanks Kirtash. Glad to help and happy all was resolved amicably. ...

“Very positive experience...”

Share on :
Dec 05,2023
Minithumbup
Jade
Adam
By: 'C'
Dec 05,2023
1 people found
this helpful
We rented with Northwood for two years before buying our own home and were very impressed with their service. Always responsive very quickly to any needs and always reasonable. We'd definitely recommend. Jade and Adam in the Leeds Chapel Allerton office were great at handling ...
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Was this helpful? Yes

“Thank you Gavin and the Team at Norwood Steve......”

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Dec 04,2023
Minithumbup
Gavin
By: 'Dawn & Shannon Donovan'
Dec 04,2023
0 people found
this helpful
Thank you Gavin and the Team at Norwood Stevens for your first class service from start to finish, you have all been great. 100% from us and we will definitely use you again if we consider moving again......but not for a while 😄. Kind regards Dawn & ...
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Was this helpful? Yes

“Elizabeth is always extremely helpful and fri......”

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Dec 04,2023
Minithumbup
Elizabeth
By: 'Elaine Holgado'
Dec 04,2023
0 people found
this helpful
Elizabeth is always extremely helpful and friendly. She takes time to investigate any issues and goes above and beyond to help. She is very professional, I would definitely recommend her!...
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“Friendly professional guidance from the listi......”

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Dec 04,2023
Minithumbup
By: 'Clare Bullock'
Dec 04,2023
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Friendly professional guidance from the listing to the offer. FANTASTIC!...
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Regional Awards won by Northwood

Individual Branch Awards

Watford, WD24

St Albans, AL1

Southport, PR8

Maidenhead, SL6

Luton, LU1

Lincoln, LN2

Doncaster, DN2

Crawley, RH10

Cheltenham, GL52

Carlisle, CA1

Ashford, TN23

Worcester, WR1

Wrexham, LL11

Bristol, BS3

Crewe, CW11

Liverpool, L12

Leeds, LS7

Nottingham, NG5

London, SE27

Stoke on Trent, ST4

Warrington, WA1

Northampton, NN1

Newcastle upon Tyne, NE5

Hereford, HR4

High Wycombe, HP13

Eastbourne, BN21

Aberdeen, AB25

Salisbury, SP1

Warminster, BA12

York, YO1

Doncaster, DN8

Glasgow, G3

Bromley, BR1

Reading, RG1



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