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    Joanne Smith
As a locally based company Homelets can draw upon many years of experience and knowledge of the Brighton and Hove area.

47 Norfolk Square
Brighton
Brighton and Hove
BN1 2PA
01273 747485

 
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Properties for sale
Properties for rent
Sep 19,2016
Minithumbdown
By:
Sep 19,2016
2 people found
this helpful
Appalling customer service. The house our kids were moving into was in a poor state with aspects breaching building regs and safety issues. This was promised to be resolved and kids couldn't move in for 2 weeks. Communication about completion of works was poor at best but usually non existent! Constantly had to chase them and were promised call backs by the manager that never happened! There staff are rude and obviously don't understand the difference between assertiveness and aggression!...
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Jul 20,2016
Minithumbdown
By:
Jul 20,2016
0 people found
this helpful
Repeatedly asked for a breakdown of why they retained a huge part of my sons deposit (now approaching 1 year!). They have consistently failed to provide a costed breakdown of the money withheld and I suspect they invented a figure on the spot on moving out day! In my opinion this is a firm which clearly demonstrates why lack of regulation of letting agents was mentioned in PM questions recently!...
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Sep 17,2014
Minithumbdown
By:
Sep 17,2014
3 people found
this helpful
Moved into the house with a broken thermostat which took them almost 3 weeks to fix, when all it needed was for them to take off the old one and put a new one on, something I myself could of done if I knew that was the problem. The bathroom sink has a spiders web crack on which was in that condition when I moved in, being told it would be fixed. After months of complaining they finally replied saying that they were not going to fix it as it doesn't need fixing despite the fact that mould grows...
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Sep 12,2014
Minithumbdown
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Sep 12,2014
2 people found
this helpful
Awful communication, takes a very long time to respond to emails or resolve issues after calls, unprofessional, clumsy attitude, staff have no idea what they are doing, constant referrals and zero attention span. Would have been easier and less expensive to let the property myself. I wish I had read the reviews before I used Homelets. If you are reading them and still considering using this agency you deserve to lose a lot of money and time....
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Aug 31,2014
Minithumbdown
By:
Aug 31,2014
2 people found
this helpful
Homelets Brighton and Hove will extract as much money from you as possible. NOT NOT CAVE IN! if you're already signed and have handed in a deposit, fight them with your government protection scheme. They're bad, don't sign with them. They're not a big company so fight your rights, even to high court. They're not regulated as that's their choice until it becomes compulsory. I've read such bad reviews, all be it, too late. I WILL GET MY MONEY BACK! They will try anything to get your money, I thin...
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Aug 08,2014
Minithumbdown
By:
Aug 08,2014
4 people found
this helpful
Terrible service. Staff are rude do not get back to you and more than that try to keep your deposit an example is trying to keep my daughters deposit because the roof developed a leak! Owner of Homelets shouts and hangs up on you if you have a valid point. Currently forwarding all information I get from them to BBC Rogue Trader. I am sure the BBC will be interested to hear from you if you have similar problems....
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By: nomore patience
Sep 16, 2014
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We are having an awful experience with Homelets. We have compelling evidence that they will do anything to keep our deposit. I too am going to take the Watchdog and Rouge Trader route. It's been back and forth, a MyDeposit dispute and as much warning to all students out there. The property was mouldy, the boiler leaking and the list goes on. They are so irresponsible that they're risking lives. I want to warn every current tenant. They should not be allowed to trade.....
Apr 25,2013
Minithumbup
By:
Apr 25,2013
0 people found
this helpful
I,ve been a tenant for a year, good service especially maintenance and unlike my last agent no renewal fees, I can only praise them....
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Jul 17,2012
Minithumbup
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Jul 17,2012
2 people found
this helpful
Great service, I have a seafront balcony flat which needs careful tenants, ended up with two dentists and the place was perfect..can only say great things about them....
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Feb 17,2012
Minithumbdown
By:
Feb 17,2012
19 people found
this helpful
BE WARNED!!! This agency is a DISGRACE. My daughter has been living in a appalling property since september after being told that work would be carried out before they moved in to start University. The agency have consistently supported a criminal landlord who has done nothing about the issue, until finally the council declared the house "Immediately Dangerous" due to rotting joists and collapsing ceilings and damp. The staff at homelets are rude and impossible to get hold of. No-one s...
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Jul 01,2011
Minithumbup
By:
Jul 01,2011
3 people found
this helpful
I\'ve been a tenant with this company for a couple of years now. I can fully recommend this company, any problems I had with maintenance etc. they dealt with in no time at all....
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By: THE TRUTH
Sep 12, 2012
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This is obviously a review written by somebody that works for homelets, homelets are AWFUL. I've never met a single person with a good experience, I personally know people who have had ceilings fall through, toilets that have never been fixed, frequent viewings with no prior consent...I've even met somebody who went on holiday to return to a house with no roof, they started repairing the roof without informing the tenant and then the building stopped before the roof was complete. The staff are r....
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