Black Katz
4.3/5, 590 reviews
86% recommended
94% lettings valuation accuracy
91% lettings fee satisfaction



Property Features

We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs. show more We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.

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2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 91% £310 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
77 3 392 70 0 1 0 0 38 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS TPOS Lettings TPOS SAGEagent
Images & Videos

“Unprofessional, rude, lack of any care...”

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May 11,2022
Minithumbdown
By: 'Sava'
May 11,2022
0 people found
this helpful
Please, if there is anything you do, do not go with Black Katz if you are a tenant or a landlord. I don't care how stunning the property may be, they are not worth it. They are unprofessional, rude, non caring and have no interest ...
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By: Andrew Black
May 16, 2022
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Sava, We are sorry that you have felt the need to complain, we work very hard at providing the best possible customer service. We have fully investigated in depth your 4 points and feel they are not justified. 1. "..unprofessional. All they care about is making as much money as they possibly can.." You are referring to the fact that you are not happy the landlord is selling the property and wrongly assume we will be paid a fee to sell the property. We do not sell properties, we are a lettin ...

“They have been super helpful and professional......”

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Apr 29,2022
Minithumbup
Erika
Aidan
By: 'Antonio'
Apr 29,2022
0 people found
this helpful
They have been super helpful and professional since the first viewing! I strongly suggest this agency for your next move!! ....
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By: Andrew Black
May 05, 2022
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Antonio, Many thanks for your review, much appreciated. Erika and Aidan will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Black Katz is a very professional and efficie......”

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Apr 22,2022
Minithumbup
Lisa
By: 'Victoria Ferrer'
Apr 22,2022
0 people found
this helpful
Black Katz is a very professional and efficient team, they are worried about every single detail, Lisa and Pippa are very supportive when you require their assistance, You can trust in their service....
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By: Andrew Black
Apr 25, 2022
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Victoria, Many thanks for your review, much appreciated. Lisa and Pip will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Erika (based in Black Katz, Hampstead) replie......”

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Mar 21,2022
Minithumbup
Erika
By: 'Panos'
Mar 21,2022
0 people found
this helpful
Erika (based in Black Katz, Hampstead) replied, in detailed, to all queries we raised before we move in the flat. So, in my view, her help is 5-star rated. Other than that, when we entered the flat, we realised that there is a serious mould ...
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By: Andrew Black
Mar 25, 2022
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Panos, Thanks for your 5 star review for Erika, she will be really pleased. I can assure you that we are always honest with all tenants. If there are outstanding issues in the flat please get in touch with us and we will do all we can to resolve. Regards, Andrew Andrew Black Director ...

“I had been looking for a pet friendly propert......”

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Mar 11,2022
Minithumbup
By: 'Isla'
Mar 11,2022
0 people found
this helpful
I had been looking for a pet friendly property for a couple of months in london whilst living in Newcastle, chasing up estate agents remotely and not having much success, and along the way i got in contact with black katz. Ben was fantastic - ...
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By: Andrew Black
Mar 11, 2022
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Isla, Really pleased you were happy with the service. Ben will be really pleased, a great member of the Team. Thanks. Regards, Andrew Andrew Black Director ...

“Professional and accommodating...”

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Feb 07,2022
Minithumbup
Tim
By: 'Lorcan'
Feb 07,2022
0 people found
this helpful
Black Katz were extremely accommodating and professional in their service and being forthcoming with all details. Tim Perkins exemplifies that service and I would recommend this estate agents to anyone in need of an efficient process in helping their house hunt....
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By: Andrew Black
Feb 14, 2022
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Lorcan, Many thanks for your review, it is much appreciated. Tim will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Lisa, was great to deal with, quick to respon......”

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Jan 28,2022
Minithumbup
Lisa
By: 'Karen'
Jan 28,2022
0 people found
this helpful
Lisa, was great to deal with, quick to respond and always helpful. She explained the process and guided us through....
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By: Andrew Black
Jan 31, 2022
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Karen, Many thanks for your review. Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Great customer service...”

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Dec 07,2021
Minithumbup
Aidan
Johnny
By: 'LondonRenter'
Dec 07,2021
0 people found
this helpful
We didn't end up going with one of their properties but their customer service was excellent, they regularly checked in with us but not in an annoying way, they gave us loads of info about all the flats and didn't try to sell us anything ...
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By: Andrew Black
Dec 13, 2021
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Many thanks for your positive review, much appreciated. Aidan will be really pleased. Thanks again. Regards, Andrew Andrew Black Director ...

“They don't pay you the deposit in time...”

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Nov 18,2021
Minithumbdown
By: 'Isabel'
Nov 18,2021
0 people found
this helpful
From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never ...
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By: Andrew Black
Nov 24, 2021
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Isabel, We are sorry that you were not happy with the service you received; we work very hard at providing all our tenants with the best possible service. We have fully looked into matters and really feel your review is very unfair and not a true reflection of what happened. 1. We never said you could throw away existing furniture, the furniture was removed without the landlords consent. You replaced the furniture and no charge to you has been made. 2. Professional Cleaning. Prior to you m ...

“After relocating back to the UK from Australi......”

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Nov 05,2021
Minithumbup
By: 'Josie'
Nov 05,2021
0 people found
this helpful
After relocating back to the UK from Australia, my partner and I were keen to find a place and get back to London living. Ben was extremely helpful & genuine and helped us find our ideal home in the location we wanted within a week of ...
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By: Andrew Black
Nov 08, 2021
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Josie, Many thanks for your review, much appreciated. Ben will be really pleased you were happy with the service. Thanks again, Regards, Andrew Andrew Black Director ...

“Super friendly and helpful- highly recommend...”

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Oct 11,2021
Minithumbup
Aidan
By: 'Muhammad'
Oct 11,2021
0 people found
this helpful
We had a great experience searching for a three bedroom flat with Black Katz West Hampstead. Aiden and Gary were extremely helpful in organising viewings and helping us find properties that fit our criteria. They took the time to get to know us and our ...
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By: Andrew Black
Oct 14, 2021
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Muhammad, Many thanks for your positive comments, they are really appreciated. Aidan and Gary will be really pleased. Thanks again. Regards, Andrew Andrew Black Director ...

“Excellent agency. Gary has been super helpful......”

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Oct 08,2021
Minithumbup
Erika
By: 'Yuansheng'
Oct 08,2021
0 people found
this helpful
Excellent agency. Gary has been super helpful in negotiating with the land lord and assisting me to secure the property. Erika has also done a fantastic job to perform all the checks and provide all replies in short periods....
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By: Andrew Black
Oct 14, 2021
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Yuansheng, Many thanks for your comments. Gary and Erika will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Friendly letting agents...”

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Sep 09,2021
Minithumbup
By: 'Martha'
Sep 09,2021
0 people found
this helpful
I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with requests and the staff are friendly and approachable....
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By: Andrew Black
Sep 13, 2021
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Martha, Many thanks for your review. Really pleased you are happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Erika and Aidan at Black Katz have been fanta......”

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Aug 20,2021
Minithumbup
Erika
Aidan
By: 'Hannah'
Aug 20,2021
0 people found
this helpful
Erika and Aidan at Black Katz have been fantastic in the process of starting a new tenancy - they have been really friendly, helpful and responsive at all times, and Erika in particular has been great at answering our questions and helping to allay the ...
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By: Andrew Black
Aug 26, 2021
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Hannah, Many thanks for your review. Erika and Aidan will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Very responsive and professional...”

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Aug 13,2021
Minithumbup
Tim
By: 'Connor Duke'
Aug 13,2021
0 people found
this helpful
Very responsive and professional. Tim and Erika went out of their way to help us find and settle into our new place....
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By: Andrew Black
Aug 19, 2021
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Connor, Really appreciate your review. Tim and Erika will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Excellent service:)Michelle and Tim were prof......”

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Aug 09,2021
Minithumbup
Tim
Michelle Vanderhyde
By: 'Sotiria'
Aug 09,2021
0 people found
this helpful
Excellent service:)Michelle and Tim were professional and speedy to get me the property I wanted to rent within one week ! Thank you so much guys ☺️...
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By: Andrew Black
Aug 12, 2021
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Sotiria, Many thankd for your review. Michelle and Tim will really appreciate your comments. Pleased you were happy with the service. Regards, Andrew Andrew Black Director ...

“Black Katz have, since the very early 2000s, ......”

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Aug 03,2021
Minithumbdown
By: 'Hal'
Aug 03,2021
1 people found
this helpful
Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally dropped ...
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By: Andrew Black
Aug 06, 2021
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Hal, We are truly sorry that you are not happy with Black Katz. Furthermore we can assure you that we tale all complaints very seriously. We have been going since 1992 and let over 50,000 flats and houses and would love to have 100% customer satisfaction and where we don't we always look at how we can improve. You start off being highly critical of Black Katz but you have never used Black Katz. You have never been a customer of Black Katz. Having looked into the matter in detail: 1. ...

“Illegal Deposit Deductions...”

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Jul 30,2021
Minithumbdown
By: 'Molly Derbyshire'
Jul 30,2021
3 people found
this helpful
Black Katz took advantage of us moving out during the first lockdown. We have an email from them confirming that if we used their recommended cleaners they would guarantee the clean. The clean was not up to standard and the Landlord deducted the same cost ...
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By: Andrew Black
Aug 18, 2021
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Molly, We have now fully looked into your complaint. We will email you directly with a response and hope you find this acceptable. We are sorry you felt the need to complain and wish you well for the future. Regards, Andrew Andrew Black Director ...

“Lisa at BlackCatz made the process of startin......”

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Jul 27,2021
Minithumbup
Lisa
By: 'shazia'
Jul 27,2021
0 people found
this helpful
Lisa at BlackCatz made the process of starting our tenancy extremely smooth and efficient! She was incredibly patient and easy to work with!...
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By: Andrew Black
Jul 29, 2021
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Shazia, Many thanks for your review. Lisa is a great member of the Team and will really appreciate it. Thanks again. Regards, Andrew Black Director ...

“Prompt response to emails. Accommodated our ......”

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Apr 29,2021
Minithumbup
Vincenzo
Patricia
By: 'Grace Horan'
Apr 29,2021
0 people found
this helpful
Prompt response to emails. Accommodated our numerous questions and offered an extension for getting documents to them due to issues with my employers systems. Vince was lovely when we met in person and took another video of the flat for us at short notice....
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By: Andrew Black
May 03, 2021
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Grace, Thanks for your review. Vince will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Black Katz...”

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Apr 23,2021
Minithumbup
By: 'philip'
Apr 23,2021
0 people found
this helpful
Hi had a great experience , the staff were polite and very attentive to what we were looking for. They showed us a good variety of flats and we were able to make up our minds much quicker than we anticipated . Really good service which I ...
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By: Andrew Black
May 03, 2021
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Philip, Many thanks for your review, the team will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Excellent service, many thanks....”

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Apr 23,2021
Minithumbup
Alex
By: 'Keith'
Apr 23,2021
1 people found
this helpful
Excellent service in renting my property in SE1. Professional, responsive communication and resolved any issues will definitely use again and recommend....
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By: Andrew Black
Apr 26, 2021
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Keith, Many thanks for your review. Really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Ariel is une of the kindest agents that i hav......”

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Apr 09,2021
Minithumbup
By: 'J.Manuel'
Apr 09,2021
0 people found
this helpful
Ariel is une of the kindest agents that i have seen un London he was very helpful and he provided the BEST service that i ever had. Muchas gracias Ariel. Sos un crack!!...
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By: Andrew Black
Apr 10, 2021
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J. Manuel, Many thanks for your review. Ariel is a great member of the team and will really appreciate it. Thanks again. Regards, Andrew Andrew Black Director ...

“Ariel its not just a lettings negotiator, he ......”

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Mar 31,2021
Minithumbup
Ariel
By: 'Marian'
Mar 31,2021
0 people found
this helpful
Ariel its not just a lettings negotiator, he is the person that you can rely on in every situation that comes up. You go and meet him as a lettings negotiator and end up having a friend. You dont meet many people that would walk ...
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By: Andrew Black
Apr 04, 2021
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Marian, Many thanks for your review. Ariel will be really pleased you were happy with the service. Ariel is a great member of the team. Regards, Andrew Andrew Black Director ...

“Lisa was so helpful, friendly and went comple......”

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Mar 29,2021
Minithumbup
Lisa
By: 'Aimey'
Mar 29,2021
0 people found
this helpful
Lisa was so helpful, friendly and went completely above and beyond to ensure everything was done quickly. Such great service and communication. Couldn't recommend Lisa & Black Katz enough!...
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By: Andrew Black
Apr 04, 2021
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Aimey, Many thanks for your review. Lisa is a great member of the team and will really appreciate your comments. Thanks again. Regards, Andrew Andrew Black Director ...

“I highly recommend Ariel; he was accommodatin......”

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Mar 11,2021
Minithumbup
Ariel
By: 'Alejandra'
Mar 11,2021
0 people found
this helpful
I highly recommend Ariel; he was accommodating, easy-going and professional with us all the time; also a big plus that he speaks Spanish! Thank you so much for all your help and good energy....
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By: Andrew Black
Mar 15, 2021
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Alejandra, Many thanks for your review, Ariel will really appreciate your comments. Pleased you were happy with the service. Regards, Andrew Andrew Black Director ...

“We met ariel, when we are looking for a flat,......”

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Mar 01,2021
Minithumbup
Ariel
By: 'Flor'
Mar 01,2021
0 people found
this helpful
We met ariel, when we are looking for a flat, he was really helpful, very friendly in a professional way, have a very good explanation in terms of property description, skillfull, so we really recommend his service xxxxx...
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By: Andrew Black
Mar 08, 2021
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Flor, We are really pleased you're happy with the service provided by Ariel. He will be really pleased. Many thanks. Regards, Andrew Andrew Black Director ...

“I came to know Ariel when I was in Dear need ......”

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Feb 15,2021
Minithumbup
Ariel
By: 'Wesley Alagbu'
Feb 15,2021
1 people found
this helpful
I came to know Ariel when I was I. Dear need for Accomodation. He took it upon himself as though he was the one in need of the accommodation. Believe me if not for his gentle attitude and always ready to go an extra mile ...
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By: Andrew Black
Feb 21, 2021
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Wesley, Many thanks for your great review. Ariel will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“The agency helped me find a new home quickly,......”

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Feb 14,2021
Minithumbup
Ariel
By: 'Nalini'
Feb 14,2021
0 people found
this helpful
The agency helped me find a new home quickly, meeting all my criteria. Ariel was extremely friendly while keeping the goal of finding me a nice place to live within my budget in mind. Would highly recommend working with him and the rest of the ...
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By: Andrew Black
Feb 15, 2021
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Nalini, Many thanks for your review. Ariel is a great member of the team and will really appreciate your review. Thanks again. Regards, Andrew Andrew Black Director ...

“Ariel was so helpful when we were looking for......”

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Feb 04,2021
Minithumbup
Ariel
By: 'Lauren'
Feb 04,2021
0 people found
this helpful
Ariel was so helpful when we were looking for our apartment, we needed to find one as soon as possible & he helped us find the right one!...
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By: Andrew Black
Feb 05, 2021
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Lauren, Thanks for the great review, much appreciated. Ariel will be really pleased you were happy with the service. Regards, Andrew Andrew Black Director ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:15 PM 25/07/2016 by allAgents

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