92% lettings valuation accuracy
81% lettings fee satisfaction
...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards
Jul 27,2021
Jul 27,2021
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Lisa at BlackCatz made the process of starting our tenancy extremely smooth and efficient! She was incredibly patient and easy to work with!
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Latest Reviews
22nd Apr 2022
reviewed by 'Victoria Ferrer'
28th Jan 2022
reviewed by 'Karen'
18th Nov 2021
reviewed by 'Isabel'
9th Sep 2021
reviewed by 'Martha'
27th Jul 2021
reviewed by 'shazia'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 92% | 81% | £600 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 1 | 66 | 31 | 0 | 0 | 0 | 0 | 5 | 6 |
Areas covered
- Maida Vale
- Kentish Town
- Queens Park
- Regents Park
- Kings Cross
- CamdenHollowayArchwayHampstead
- Holburn
- Notting Hill
- Tufnell Park
- Belsize Park
- St Johns Wood
- Ladbroke Grove
- Baker Street
- Paddington
- Bayswater
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Apr 22,2022
Apr 22,2022
0
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Black Katz is a very professional and efficient team, they are worried about every single detail, Lisa and Pippa are very supportive when you require their assistance, You can trust in their service....
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Apr 25, 2022
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Victoria,
Many thanks for your review, much appreciated. Lisa and Pip will be really pleased you were happy with the service. Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Jan 28,2022
Jan 28,2022
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Lisa, was great to deal with, quick to respond and always helpful. She explained the process and guided us through....
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Jan 31, 2022
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Karen,
Many thanks for your review. Lisa will be really pleased you were happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Nov 18,2021
Nov 18,2021
0
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From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never ...
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Nov 24, 2021
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Isabel,
We are sorry that you were not happy with the service you received; we work very hard at providing all our tenants with the best possible service.
We have fully looked into matters and really feel your review is very unfair and not a true reflection of what happened.
1. We never said you could throw away existing furniture, the furniture was removed without the landlords consent. You replaced the furniture and no charge to you has been made.
2. Professional Cleaning. Prior to you m ...
Sep 09,2021
Sep 09,2021
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I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with requests and the staff are friendly and approachable....
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Sep 13, 2021
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Martha,
Many thanks for your review.
Really pleased you are happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Aug 03,2021
Aug 03,2021
1
people found
this helpful
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Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally dropped ...
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Aug 06, 2021
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Hal,
We are truly sorry that you are not happy with Black Katz.
Furthermore we can assure you that we tale all complaints very seriously.
We have been going since 1992 and let over 50,000 flats and houses and would love to have 100% customer satisfaction and where we don't we always look at how we can improve.
You start off being highly critical of Black Katz but you have never used Black Katz. You have never been a customer of Black Katz.
Having looked into the matter in detail:
1. ...
Jul 27,2021
Jul 27,2021
0
people found
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Lisa at BlackCatz made the process of starting our tenancy extremely smooth and efficient! She was incredibly patient and easy to work with!...
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Jul 29, 2021
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Shazia,
Many thanks for your review.
Lisa is a great member of the Team and will really appreciate it.
Thanks again.
Regards,
Andrew Black
Director ...
Mar 29,2021
Mar 29,2021
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Lisa was so helpful, friendly and went completely above and beyond to ensure everything was done quickly. Such great service and communication. Couldn't recommend Lisa & Black Katz enough!...
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Apr 04, 2021
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Aimey,
Many thanks for your review.
Lisa is a great member of the team and will really appreciate your comments.
Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Jan 08,2021
Jan 08,2021
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So far the Black katz had been helpful. I shall particularly name Morgan who had handled my tenancy issue efficiently and sympathetically...
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Jan 12, 2021
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Shakya,
Many thanks for your review.
Morgan is a great member of the team and will really appreciate this positive feedback.
Thanks again.
Regards,
Andrew Black
Director ...
Dec 14,2020
Dec 14,2020
0
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Lisa was very helpful and always responded quickly. The process was easy and smooth and the application form was simple....
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Dec 19, 2020
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Naomi,
Many thanks for your positive review.
Lisa is a great member of the team and will be really pleased you were happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Nov 19,2020
Nov 19,2020
0
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I walked into Black Katz Camden with zero expectations except the ones I'd inherited from my previous encounters with estate agencies. The staff at this branch could not have done more to not only completely exceed those expectations, but set an entirely new standard for ...
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Nov 23, 2020
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Robert,
Many thanks for the review, much appreciated. Sam and Zia will be really pleased you had a great service. Thanks again.
Regards,
Andrew Black
Director ...
Sep 25,2020
Sep 25,2020
2
people found
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this helpful
I had been looking for a place to live in London for months and needed to move in extremely quickly. The staff member Lisa Onion, helped me complete and provide all the paper work with such speed and efficiency as well as made sure I ...
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Sep 28, 2020
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Cavin,
Many thanks you your review. Lisa will be really pleased you were happy with the service. Thanks again.
Regards,
Andrew Black
Director ...
Sep 14,2020
Sep 14,2020
1
people found
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Really poor as an agent. Lacked all sense of organisation or ownership when problems arose. Their one and only goal was to get viewings done and contracts signed before they abandoned any responsibility. They next resurfaced only once notice had been given and at this ...
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Sep 17, 2020
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Jshdhgd,
I am very sorry that you feel the need to complain. We work very hard to provide the very best service which is why we get a lot of positive reviews. Please provide the property address and more details and we will look into matters. Apologies again that you feel the need to complain.
Look forward to hearing from you.
Regards,
Andrew Black
Director ...
Mar 04,2020
Mar 04,2020
0
people found
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This company has made me and my friend homeless. We handed in our notices and then despite us having glowing references and my friend having a full years rent in her account they refused us as tenants at the last minute because she was a ...
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Nov 19,2019
Nov 19,2019
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Horrible experience. The guys from the crouch end office are nice and helpful. However wait until you got to move out. Its been 37 days since we moved and we haven't yet received our deposit. No photos of damages te deductions- not answering to emails after ...
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Nov 27, 2019
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Fuen,
I am sorry for any delay with the return of your deposit which you have now received. We have now looked at our internal systems and have made a change with the aim that deposits can be returned even quicker.
Regards,
Andrew Black
Director ...
Jan 10,2019
Jan 10,2019
0
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Great team, great communication, great support.
Overall, very impressed with their overall service from start till move in. Thank you for all your help....
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Feb 04, 2019
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Yasin,
We really appreciate your feedback
Regards,
Andrew Black
Director ...
May 02,2018
May 02,2018
0
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After a few weeks of many tiring viewings wherefrom six on this particular day, I have to admit that you'll not find better client service anywhere else than with Gary. He kindly listens to what you are exactly looking for considering the price range without ...
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Comment on agent fees
Good
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Feb 05,2018
Feb 05,2018
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I've been a landlord and client of BlackKatz for over 20 years and have always found them to be very helpful & efficient. Their ability to regularly attract good tenants has been impressive.
Both Pip & Karen have always been very diligent with renewals and overall administration.
I ...
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Comment on agent fees
Fair
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Jan 17,2018
Jan 17,2018
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Caley was friendly and down to earth. As soon as we enquired about properties in Tufnell Park within our price range he took us to two straight away. Caley was helpful answering all my questions and communicating information from the landlord. For the great service ...
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Comment on agent fees
Obviously no one likes fees but from what i have paid before the fees seemed reasonable.
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Jan 11,2018
Jan 11,2018
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I highly recommend Black Katz Camden. They have sourced excellent tenants for me since 2012. The tenants have been really respectful of the property and have always paid on time. Zia, the Manager, is very efficient, friendly and delivers. I recently sent in the keys and ...
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Comment on agent fees
Yes, a fair fee rate.
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Jul 03,2017
Jul 03,2017
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Absolutely blown away by the service that these guys offer. They were brilliant right from the start and didn't stop searching for places for me. This gave me such confidence as I was moving to London for the first time as a young grad....
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Comment on agent fees
Agent fees were very low and fair for London agencies.
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Apr 20,2017
Apr 20,2017
1
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I came to Black Katz Camden having had a wonderful experience with their London Bridge office two years ago. The staff at Black Katz are friendly, honest, transparent and efficient. I was able to arrange multiple viewings on the same day with Charlie, and the ...
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Comment on agent fees
Much lower than the average London agency
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Apr 12,2017
Apr 12,2017
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Charlie has been very helpful and available, gave some good advice and helped us getting a wonderful place at a great deal, would totally recommend....
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Mar 29,2017
Mar 29,2017
0
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Fantastic agency in central London. They helped us move three times from a small studio flat to a bigger 2-bedroom apartment. They were really responsive, helpful and willing to go an extra mile to find us the perfect flat. Also, dealing with landlords can be ...
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Comment on agent fees
The fees are not the lowest in London, but they provide excellent value for the money.
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Dec 11,2016
Dec 11,2016
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Although Blackatz didn't manage to let my flat this time, they did try very hard and were excellent at keeping me informed and giving helpful feedback....
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Comment on agent fees
Good
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Nov 21,2016
Nov 21,2016
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We have used Black Katz for a couple of years now, and they are excellent. They have always found us fantastic tenants, and they are very thorough with their reference checking process. I highly recommend using Black Katz because they are really professional, and I ...
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Comment on agent fees
Good.
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Nov 15,2016
Nov 15,2016
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This review is from the current tenants at 27 Balcombe Street. We were really comfortable with Adam Ebraheam and he answered all of our questions when he showed us around the property. He went beyond what the average estate agent would do to ensure that we ...
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Comment on agent fees
The standard fees
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Oct 31,2016
Oct 31,2016
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A very smooth experience and a team who helped answer all of my questions. I was impressed at the rates they charged, compared to other Estate Agents who were much less helpful....
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Comment on agent fees
Good value for money
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Oct 30,2016
Oct 30,2016
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Finding a flat is the most stressful process, specially in London, but Black Katz, and specially Adam, made it a lot simpler. From the moment I got in touch with them, I was immediately able to go and see a flat and reserve it....
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Oct 28,2016
Oct 28,2016
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As a student, searching for property can be daunting but Black katz were honest, knowledgeable and friendly. Our experience with Gary and his colleague (forgot his name sorry!) was excellent and the details were explained clearly so there were no surprises. 10x better than my ...
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Comment on agent fees
Seem reasonable for London.
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Aug 03,2016
Aug 03,2016
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Caley has been super helpful from start to finish. Always available and nothing was ever too much trouble. Recommended highly....
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Comment on agent fees
Agents fee's are standard with this kind of tenancy process.
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Zia
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Lisa
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Gary
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Charlie
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Anna
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:09 PM 25/07/2016 by allAgents
Many thanks for your review.
Lisa is a great member of the Team and will really appreciate it.
Thanks again.
Regards,
Andrew Black
Director