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208 Wilmslow Roud Fallowfield
Manchester
Greater Manchester
M14 6LF
0161 2562500

 
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Properties for rent
Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
this helpful
Around Town Flats have been very helpful, efficient and pleasant throughout the very quick process of applying for a flat and the initial moving in period. I have had no issue with them and they were happy to help me out with a couple small problems early on that were sorted immediately. I would recommend seeing what lettings they have available if you are thinking of moving....
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Sep 21,2014
Minithumbdown
By:
Sep 21,2014
1 people found
this helpful
Charged me £90 agency fee & was then told could'nt have the flat as only been self employed for a short time and couldnt pass the credit check ...already they had taken a deposit a months rent agency fee and made me set up a standing order which they never cancelled rip off ..rude ignorant staff, computer says no. Avoid...
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Jul 10,2014
Minithumbdown
By:
Jul 10,2014
2 people found
this helpful
This agency is the worst agency I have ever been in contact with. Whilst living in one of their properties, we found a number of faults with the house, including a skylight which was letting in water, and a sink that was leaking onto the floor in one of the bedrooms. When we complained and asked for these (and many more!) problems to be fixed, we were told the skylight was built that way (which makes no sense and is an outrageous explanation), and they also refused to fix most our problems....
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Mar 05,2014
Minithumbup
By:
Mar 05,2014
0 people found
this helpful
We rented a flat in Fallowfield for 14months and we\'re completely happy with the service provided by Around Town Flats. Any repairs were dealt with promptly by the friendly and relaxed office team. The furniture and fixtures/fittings were of a reasonable quality also. We were always given notice of maintenance visits to the flat andWe rented a flat in Fallowfield for 14months and we\'re completely happy with the service provided by Around Town Flats. Any repairs were dealt with promptly by ...
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Jun 25,2013
Minithumbup
By:
Jun 25,2013
1 people found
this helpful
I had a very positive experience with Around Town Flats. Friendly customer service and the few problems I had were fixed quickly. Would use again....
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Jul 26,2012
Minithumbdown
By:
Jul 26,2012
4 people found
this helpful
If you had a gun to my head and said: \'Live in Flat 3 Exeter Court with Around Town Flats as you\'re letting agent\' I\'d say: \'Fire away friend, I never want to live through that ever again\' Awful agents, flat was a mess when moved in, didn\'t sort damp problem, CONSISTENTLY entered the property without asking for any sort of permission. (Someone had had the temerity to make themselves a coffee once!) Made no effort to sort out TV aerial issues, failed to tell us all the wires to ...
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What agent could do to change your mind?
The office seems to be a carousel of people who aren\'t sure what they want to do with their career yet.
Was this helpful? Yes
By: Rachel
Sep 18, 2012
View all comments (1)
We are always sorry when a Tenant does not feel they have received the great service we work hard to deliver. We would love to clarify the incident that Matt refers to with contractors attending and making a coffee for themselves as this was not brought to our attention during the tenancy. We are puzzled about Matt's comments on the inventory queries and estimates provided within 24 hours of end of tenancy following the check out inventory as the initial estimates were 50% of the value of the d....
Jul 04,2012
Minithumbdown
By:
Jul 04,2012
3 people found
this helpful
lived in one of their student houses for a year. Very frustrating. Problems never solved despite their assurances that someone would be over to help. We had to live without hot water as they refused to accept that their was a problem with our boiler. On moving out we were presented with an outrageous amount of charges. We were charged the ridiculous \'check-out fee\' which seems incredibly unfair as you don\'t really have a choice but to check-out eventually, and why it costs £75 to do ...
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What agent could do to change your mind?
Read above review.
Was this helpful? Yes
By: Around Town Flats
Jul 04, 2012
View all comments (1)
Amy we are sorry to hear that you are dissatisfied with the service you have received from Around Town Flats. Your Deposit Case Manager will be able to deal with your group feedback to the schedule of discrepancies issued since your tenancy ended on 30th June and the check out inventory was prepared. The case manager will also be able to send a copy of the Holding Charge receipt that the tenants signed when you first put in an offer for the property - this sets out all the costs clearly includ....
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Complaints Procedure

Around Town Flats Limited Commendations, Recommendations and Complaints Procedures

Commendations – if you are happy with the service you have received
Recommendations – if you have suggestions about how we can improve
Complaints – if you are not satisfied with the service you have received

Around Town Flats is interested in your views about how we delivered our services.
How well do you think our services met your needs? Did we take the time to understand your requests? Was our response all it could have been? Were we polite, professional, and efficient?
If you wish to make a commendation, recommendation or complaint about a service we have delivered or the way in which it was delivered, we set out our procedures below.
Around Town Flats Limited is a Member of The Property Ombudsman and aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

Our procedure has three stages:

Stage One
Tell (and preferably write to) the staff member(s) or their manager about your experiences. Please do this within one month of the action that gave rise to your issue. In respect of an issue which remains outstanding we will seek to reach an amicable resolution with you in a collaborative, co-operative spirit.

Stage Two
If such a resolution is not possible and you feel your issue has not been satisfactorily resolved, write to the Managing Director, Around Town Flats Limited, 208 Wilmslow Road, Fallowfield, Manchester with full details of your complaint.
The Managing Director will acknowledge your complaint within three working days.
Your issue will be investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint. The investigation will include the opportunity for you to explain the circumstances of your complaint.
If you are not satisfied with the outcome of our investigation, you are provided with a further opportunity to have the issue reviewed by the Managing Director.

Stage Three
In the event that the final review as detailed above still fails to satisfy your issue, then you are at liberty to have the matter referred to The Property Ombudsman. Any referral to the Ombudsman should be made within six months of our written confirmation of our Stage 2 review.
We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in house complaints procedure within 8 weeks from the date we receive your written notification.
The Property Ombudsman can be contacted online by visiting http://www.tpos.co.uk/contact.php or in writing to:

The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP
or
Tel: 01722 333306 or
Fax: 01722 332296 or
Email: admin@tpos.co.uk

The principles on which our complaints procedure is based are:
Open access to the procedure;
Informal resolution of complaints where possible;
Positive action on the part of Around Town

            
Last updated at 1:00 AM 01/01/1970 by

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